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DU1000CGZ1 Whirlpool Dishwasher - Instructions

All Instructions for the DU1000CGZ1
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The upper arm mount broke off and needed to be replaced.
The part arrived the next day after order was placed. That is an amazing service.
When it arrived I noticed that the new part was re-designed but the dimensions appeared to be identical. Initially it was difficult to snap it in to position but with help of a screw driver it finally snapped in place. After re-installation of the upper wash arm all looked perfect. But the arm would not spin freely. It would bind against the bottom of the upper tray. Finally after about 20 minutes I noticed that the mount was slightly slanted to one side. This was not immediately apparent unless you look carefully. Further I noticed that the bottom of the upper tray was protruding lower on the right side. Finally I realized why the mount was slanted to one side. I removed the mount and turned it 180 deg.. Bingo all fits and works perfectly. I could have avoided the problems if an orientation directions were included with the mount. I suspect that a less technical individual would likely not figure it out.
Parts Used:
Upper Spray Arm Mount
  • George from McKinney, TX
  • Difficulty Level:
    A Bit Difficult
  • Total Repair Time:
    Less than 15 mins
51 of 52 people found this instruction helpful.
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Top Water Tube hose broken.
The part came so fast without extra shipping. It took only 10 minutes to replace water tube and upper spray arm. I only had to remove one screw. Replaced with new parts and reinstalled screw. It was easier and cheaper than calling a repairman.
Parts Used:
Middle Spray Arm Kit
  • Cathy from SANDY, UT
  • Difficulty Level:
    Really Easy
  • Total Repair Time:
    Less than 15 mins
  • Tools:
    Screw drivers
43 of 44 people found this instruction helpful.
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Water leaking out under door
The pump outlet gasket was sticking out and a screw was missing from the pump outlet housing. This was causing water to flood out under the door.

Once I removed the pump outlet housing I saw that the gasket was out of place almost all the way around. I cleaned around the housing, replaced the gasket and the missing screw.

You need a Torx T-15 for this repair. Note that all of the screws on the housing were loose so you might need to tighten them from time to time.

Be careful not to drip a screw when you are installing it since it's a real hassle to fish it out from under the screen.

Once everything was tightened up, the wash pressure seemed to be much higher.
Parts Used:
Wash Arm Bearing Ring Screw - 8-18 x 5/8 Pump Outlet Seal
  • Charles from Brooklyn, NY
  • Difficulty Level:
    Easy
  • Total Repair Time:
    15 - 30 mins
38 of 41 people found this instruction helpful.
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The upper wash assembly broke off. Then the middle wash arm tube just literally fell apart. I was concerned at first at the design changes, but I can see the wisdom in them. It only took a few minutes to repair and now it's like a new machine again. All for $20 instead of $500 or more for a new
First I took out the upper rack, unscrewed the old remains and screwed in the new part. Next, I took out the upper rack, turned it over, removed the old hanger (no longer necessary with newly designed part), unscrewed the other part, and screwed on the new part. So easy! And one more thing-I ordered my part on a Fri. and it was on my porch by the following Tues. Now THAT'S service! - Pam
Parts Used:
Upper Wash Assembly Middle Wash Arm Tube
  • Pamela from St. Petersburg, FL
  • Difficulty Level:
    Really Easy
  • Total Repair Time:
    Less than 15 mins
  • Tools:
    Pliers, Screw drivers
36 of 39 people found this instruction helpful.
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Scratches in Surface
This product comes in a bottle with a brush like Liquid Paper. It goes on incredibly easy. A second coat might be needed. I wanted to prevent rust from setting in so I covered the scratches and dings. The paint is a little brighter since my washer is 10 years old but it still looks great.
Parts Used:
Touch-Up Paint - White
  • Michelle from Richardson, TX
  • Difficulty Level:
    Really Easy
  • Total Repair Time:
    Less than 15 mins
64 of 125 people found this instruction helpful.
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No power to dishwasher.
Unplug the dishwasher. Simply removed 8 screws on the inside of the door, removed the interior door panel. Next popped of the plastic protective electrical panel cover. Locate the Thermal fuse that had simple instructions provided. Removed the fuse and replaced the harness. Put everything back together. Plugged dishwasher back into electrical outlet...Dishwasher resumed with the cycle that the dishwasher was in when the fuse blew. Simple, Fast AND Reliable!!!
Parts Used:
Thermal Fuse and Harness
  • Brad from Woodbury, MN
  • Difficulty Level:
    Really Easy
  • Total Repair Time:
    Less than 15 mins
36 of 43 people found this instruction helpful.
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dishwasher not draining and overflowed
Well, after I got the the dishwasher apart I realized the problem was not the wash impeller kit, it was the pump/ motor asembly. we deicided to replace the machine. the hardest part was holding the impeller from turning while removing the screw. there is a hex on top of the impeller you must hold in place but, if the machine is old, the hex is brittle,It will break as mine did. you will need to disconnect and take the washer from under the cabinet, and wedge a piece of wood into the motor to hold it. Then loosen the screw and inspect the components. 10 years old, it was more cost effective to replace the dishwasher. i emailed for a request authorization to return. partselect responded promptly with the autorization i needed to return the part. The service was good, and I would use partselect again.
Parts Used:
Drain and Wash Impeller Kit
  • christopher from Spring, TX
  • Difficulty Level:
    A Bit Difficult
  • Total Repair Time:
    1- 2 hours
  • Tools:
    Nutdriver, Pliers, Screw drivers, Socket set, Wrench (Adjustable), Wrench set
35 of 40 people found this instruction helpful.
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Glasses and dishes had cooked on film on them due to no upper spinner rinse.
Need needle nose pliers to remove the keepers in the end stops on basket rails. Basket must be removed to get to the spinner assimbley.
The upper rinse spinner is held in place by a stainless steal bracket. NO SCREWS!
1. You push the spinner assembly up and push it to the back of the machine.
2. Then you pull the spinner assembly down to clear the bracket and then pull it to the front of the machine.
3. To replace it just reverse the procedure.
Used part # 3379329.

Louis at ljsengele@att.net
Parts Used:
Upper Wash Assembly
  • LOUIS from SAN ANTONIO, TX
  • Difficulty Level:
    A Bit Difficult
  • Total Repair Time:
    Less than 15 mins
29 of 32 people found this instruction helpful.
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Dishes wouldn't dry
I shut off the power to the dishwasher, then I removed the front panel under the door. On the right side just behind the electrical box there are two wires going up to the hi-limit thermostat, (you may need a small mirror to see it), remove one screw that is holding the thermostat bracket, unplug the wires from the old thermostat and install new one. Screw bracket and thermostat back to the underside of the dishwasher, reinstall the front panel, turn on the power, done.
Parts Used:
High Limit Thermostat
  • George from Lisbon, CT
  • Difficulty Level:
    Really Easy
  • Total Repair Time:
    15 - 30 mins
  • Tools:
    Screw drivers
33 of 45 people found this instruction helpful.
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The machine just quit in the middle of a cycle and there were no lights on the control panel
There were eight of the star head screws to remove to take the front off the dishwasher, then just followed the instructions that came with the part, which was a thermal fuse and the new wiring that accompanied the fuse in the order. The hardest part was getting the old wire out of the harness with the other three, but once I figured that out just slid the new wire into place and made the connections. I reinserted the screws, turned the power on and knock on wood shes still working.
Parts Used:
Thermal Fuse and Harness
  • Ronald from Garland, TX
  • Difficulty Level:
    Easy
  • Total Repair Time:
    15 - 30 mins
  • Tools:
    Nutdriver
30 of 39 people found this instruction helpful.
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Dishwasher not cleaning well... then leaking
This gets a little lengthy... but it explains where Cascade Dishwashing Powder came up with its brand name - it's been a cascade project.
I started by replacing the Middle Wash Arm Tube as the old tube developed leaks. As others have stated this is a new design but directly replaceable and easy to do.
This didn't solve the cleaning issue so reading the experiences of others on this site realized I also had broken parts in the Upper Spray Arm Assembly and the Upper Wash assembly. I replaced these and the dishes were suddenly much, much cleaner. These were very easily replaced.
I did find that I did not need the Mount for the upper spray arm (PS402277) as a redesign of the Upper Spray Arm Mounting bracket no longer required it - the bracket simply clipped in -the diagram was out of date.
Everything seemed to go well for about 3 loads when the dishwasher started leaking heavily out of the bottom of the door. I then noticed that the lower Wash Arm Bearing Ring and the Seal, Lower Spray Arm had disintegrated so I replaced those but this didn't affect the leaking. Someone had stated that if the lower wash arm assembly had too much 'wobble' that it cause 'waves' that would leak out the front door... mine had some wobble so I added a nylon washer from Ace Hardware that reduced wobble but still leaked.
I then replaced the Door Seal Kit - this was by far the most difficult part as the door needed to be removed and it was somewhat difficult - and it seemed apparent after we had removed the door that these parts weren't the problem but we replaced them anyway.
Also, someone else had noted that they had to attach the door seal (this is NOT the gasket that goes around the door opening) with a sealant - I had the same problem; the original seal fit tightly with friction but the new replacement required an adhesive - I used silicone. Still leaked.
From here on I can't guaratee any useful information: I took the strainer screen out of the bottom of the dishwasher and found one slightly loose screw holding what I believe is the 'pump outlet' according to the diagram. I had also read that the water fill is controlled not by the float at the bottom of the washer but by the electronics and it was suggested that I disconnect the DW from the power to 'reset' the timer, this I did and hit the 'Cancel' cycle a couple of times to make sure that all programs were cancelled. Whether any of this made a difference I have no idea - except that the dishwasher suddenly stopped leaking and hasn't leaked a drop for at least 20 washes. So I don't know, for sure, why it leaked or how I fixed it, but it's working and washing great now - except the tines on the lower rack are beginning to rust out and breaking off. The rack is pretty expensive but so far I've saved a lot of money and my family thinks I'm a dishwasher genius.
Parts Used:
Upper Spray Arm Mount Upper Spray Arm Mount Wash Arm Bearing Ring Wash Arm Retainer Nut Middle Spray Arm Kit Upper Wash Assembly Lower Sprayarm Seal
  • Wesley from Lake Elmo, MN
  • Difficulty Level:
    A Bit Difficult
  • Total Repair Time:
    1- 2 hours
  • Tools:
    Screw drivers
29 of 39 people found this instruction helpful.
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Dishes not rinsing well, particles left on dishes
As others have described, this replacement was very easy. The new spray arm is solid plastic instead of rubber (which had deteriorated and was the part that needed replacing). So it should last longer.

You have to keep and reuse the mounting bracket that attaches the spray arm to the upper rack, so don't throw that away!

The replacement was super-easy, and as others have commented, the dishes haven't been this clean for a long time. Well worth it.
Parts Used:
Middle Spray Arm Kit
  • Steven from Missoula, MT
  • Difficulty Level:
    Really Easy
  • Total Repair Time:
    Less than 15 mins
  • Tools:
    Wrench (Adjustable)
26 of 30 people found this instruction helpful.
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Poor wash quality and excessive noise
I inspected the pump and checked on-line for instructions . I removed the lower panel and the lower dish rack . Removed the washer head from the top of the pump inside the dishwasher . I next unplugged the wiring after disconnectiong the power supply . Next step was to remove the drain hose from the bottom of the pump . Put a towel under it because it's full of water . Unscrew the nipple from the bottom of the pump to allow clearance so it may be removed thru the top . There are four plastic ears that rotate on the base of the pump . Move them into the outboard position and lift the pump out thru the top. I applied some liquid detergent where the pump seal goes and pushed it back in . Installation is the reverse of removal .
Parts Used:
Pump and Motor Assembly
  • Michael from Stuart, FL
  • Difficulty Level:
    Really Easy
  • Total Repair Time:
    30 - 60 mins
  • Tools:
    Nutdriver, Pliers, Screw drivers
30 of 44 people found this instruction helpful.
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Dishwasher stopped in middle of wash cycle..
I disasembled the inner door and replaced the door switches with new ones.
Parts Used:
Door Switch Kit
  • David from Bay City, TX
  • Difficulty Level:
    Easy
  • Total Repair Time:
    30 - 60 mins
  • Tools:
    Nutdriver, Screw drivers
29 of 42 people found this instruction helpful.
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Dishwasher would not turn on. Switch fuse broke.
I removed inner face of door, cut wires leading to door switches, and then installed the new door switches and wire harness.
Parts Used:
Door Switch Kit
  • Jay from Alexandria, VA
  • Difficulty Level:
    A Bit Difficult
  • Total Repair Time:
    30 - 60 mins
  • Tools:
    Pliers, Screw drivers
25 of 32 people found this instruction helpful.
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All Instructions for the DU1000CGZ1
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