Ice dispenser was not dispensing ice

ApplianceGeneral Electric Refrigerator

ModelGSS23WSTASS

Level of DifficultyReally easy

Time to do repair15 - 30 mins

Age of Appliance5 - 10 years

Tools Nutdriver

Paolo From Escondido, CA

Aug 31, 2011

17 out of 25 people found this instruction helpful

I unplugged the fridge before I did the repair. Took out the ice bin, then I took out the two screws located at each side of the plate that holds the dispenser motor using a nut driver. I then disconnected the whole assembly from the wiring harness in the freezer. Took out the two screws (one on top and one on the bottom) that holds the plastic back cover of the assembly,popped out the back cover. I used the hack saw to cut the shaft of the motor because the auger drive has a reverse thread and won't come off from the motor. I then took out the three screws that hold the motor to the plate and disconnected the wiring that's attached to it noting which wire go where. Put in the new motor, the auger drive, reconnected the wires, put the back cover on, reconnected the wiring harness to the freezer and attached the whole assembly in the freezer. Done!

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Diagrams and Parts List for this repair

Part PhotoPart DescriptionPriceAvailability

Dispenser Auger Drive

Part Number: PS963708

$7.08
In Stock

Drain Pump Assembly

Part Number: PS1020365

$67.70
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Dispenser Crusher Motor - 115V 60Hz

Part Number: PS1993875

$65.98
In Stock