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PartSelect Number PS963708
This part drives the auger to rotate.
This part works with the following brands: GE, Hotpoint & Kenmore.
This part fixes the following symptoms:
I unplugged the fridge before I did the repair. Took out the ice bin, then I took out the two screws located at each side of the plate that holds the dispenser motor using a nut driver. I then disconnected the whole assembly from the wiring harness in the freezer. Took out the two screws (one on top and one on the bottom) that holds the plastic back cover of the assembly,popped out the back cover. I used the hack saw to cut the shaft of the motor because the auger drive has a reverse thread and won't come off from the motor. I then took out the three screws that hold the motor to the plate and disconnected the wiring that's attached to it noting which wire go where. Put in the new motor, the auger drive, reconnected the wires, put the back cover on, reconnected the wiring harness to the freezer and attached the whole assembly in the freezer. Done!
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removed ice tray, removed drive unit. removed solenoid and replaced, screwed on auger drive. reinstalled drive assembly. replaced ice tray. job done.
The motor shaft stripped and the drive auger spun in place instead of driving the auger to rotate. I had to purchase an entire motor even though the motor itself worked fine. The shaft being stripped had to be hacked off to get the motor out of the assembly. New motor installed, new drive auger installed. Works fine.
By reading another customers tip I decided that my problem was the exact same. I had to order the entire motor not just the auger because the motor shaft was stripped. Once you remove the motor, hold the shaft with a pair of vise grips and use a screw driver to turn the auger off clockwise. The threads are reversed. The new auger screws easily onto the new motor counterclockwise and installing back into the fridge was a snap.
Unplug refrigerator. Use nutdriver to take two srews out that were holding on the housing. Unplug electric plug and pull out motor and housing. Use hacksaw to cut thru auger holder. Motor will be free to take off,disconnect two wires. Use nutdriver to take out three srews holding motor. Take back cover off and put new motor in cover and reverse procedure. Used new auger wih new motor. Saved big bucks by during this job myself.
Removed dispenser replaced motor and replaced ice dispenser
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