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Linda
November 4, 2021
Freezer makes ice but won't come down. Motor stuck
For model number KRSC500ESS01
Hello Linda, thank you for your question. If the control arm is in the on (down) position and the mold is filled with ice, the problem likely lies with the motor, or electrical connection. Start by making sure all electrical connections are properly plugged in. Manually remove any remaining ice from the mold by adding some water and letting it sit for a minute. The ice will begin to melt and should be easier to remove. Lift the control arm to the off position. Lower the control arm back down and wait for approximately 10 seconds for the solenoid to engage and fill the mold with water. Wait three to four hours for the ice to freeze and see if the ice now ejects. If not, it's likely that you will need to replace the motor, part number PS12349163 or the ice maker, part number PS11738120. We hope this helps.
