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PartSelect Number PS11738845
This part works with the following brands: Whirlpool, Admiral, Estate, Inglis, Kenmore, KitchenAid, Roper, Maytag, Crosley, Jenn-Air, Hardwick, Magic Chef, Amana, Caloric & Glenwood.
This part fixes the following symptoms:
I'm not a washing machine technician but I did nurse a new Kenmore machine for 23 years and was ready for a replacement. Craigslist advertised a Maytag I was interested in and I bought it with the seller's assurance that it worked perfectly. It didn't and I went online to try and figure out what might be wrong. Clearly, the tub was traveling beyond it's design limit and I suspected a spring or two might be involved. Somewhere online, I found the illustrated parts diagram and then went looking for additional information. To my extreem delight, I came across a do it yourself repair video that demonstrated the procedure well enough that I was completely confident I could make the repair with little effort. That video was one of several service related appliance videos offered for free throughhttp://www.do-it-yourself-washing-machine-and-dryer-repair-help.com/index.html/ The final consideration was whether I could buy the replacement suspension springs and snubber ring for less than I paid for the washer. I found PartSelect and within minutes, I had the parts ordered. The parts arrived within 4 or 5 days, as promised, well packaged and in perfect shape. This morning, using the video as a final reference and the new parts, I completed the repair with only a minor hitch. Without the special spring tool used in the video, I struggled a bit with getting the new springs attached. That's where my wife came in handy (after all, she was movitated). Having her tilt the drum toward the spring landing made it much easier for me to stretch it into place using an adjustable locking plier. I actually enjoyed the whole procedure.
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I followed the instructions that other posters suggested. The springs were the toughest part to remove and reinstall. Having my wife push the tub enabled me to use vice grips to get them back on. Read about the coins or washers to spread the springs too late... would have helped. Running a wash now and it's spinning great and no noise!
Followed the instructions given by robert from simpsonville SC. The only extra procedure I had to do was to put a block of wood under the tub to push the shaft up to reinstall the E-clip. This was not as difficult as I thought it would be.
Brought unit out to garage so I would have room to work on it. Popped the top off, removed two screws to remove the front panel, removed back panel also, since there was no way I was going to the trouble of dis-assembly to get to the snubber without changing those 6 springs also - and you HAVE to remove the back cover to access all 6 springs.Removed belt and level and drain hoses- tub came right out. Loosened those 6 screws without removing them and pulled old snubber out- very straight-forward. Spent 10 minutes just comparing the old and new snubbers- I saw that there's a "ridge" around the inside of the new part that is gone on the old snubber. Sprinkled some corn starch at base of unit where the new snubber will fit (Great Idea someone had!) After everything was re-assmbled, I noticed the tub was now nice and tight when I grabbed it to move it. Before, it took no effort AT ALL to move it all around. Did a test load with some laundry the wife had stacked on the drier. Imagine my disappointment when I heard loud knocking inside when it started to agitate, but not while it spun! Got all my tools back out and took the wet laundry out to take it all apart again- found the wife's heavy glass vase had been hidden in one of the towels. Re-tested- everything works GREAT!So far I've changed the drum seal (hardest) and the waterpump (easiest)- thi springs and snubber was alsmost as easy as the pump. Above average shipping from Parts Select also- very helpful and efficient people on the phones.
Took the whole machine apart tipped tub upside down to put on snubber ring. One person had to hold down very very firmly to the metal ring that fits on top of the snubber ring while another person quickly screwed in the screws to hold it down.The springs required an extra strong person and a few words of frustration to stretch to get them on. My son who is 39 years old did it. My 60 year old husband would not have had the strength to stretch the springs.So far it works great. My son washed his carheart jumpsuit and coat with not a sound or wiggle. Your trouble shooting site was what made us decide to order what we did because of the percentages of what the problem was beside each part. Thank you for being so prompt in sending our parts.They came so quickly we weren't without a washer but maybe a day or two.
Washer was shaking/thumping during the spin cycle for even the lightest loads. Previously changed the suspension springs, and the problem was not resolved.I was able to locate the service manual for this washing machine online and download the PDF for free. Getting this will provide dis-assembly instructions and photos.Sorta like requiring that you disassemble an engine in order to change the oil filter. Engineering suggestion here for any Maytag folks cruising the site. Mount the snubber ring with it's own clamping ring so that you can change it (snubber) without removing the agitator & spinner basket from the tub. Think something like this... Remove suspension springs, remove hoses, flip entire assy. upside down, then replace snubber ring without any further dis-assembly. I followed the service manual's recommended approach, here are the basic steps:1) Open the small back cover and detach the wash drum's drain hose at the waste pump, and while you've got back of the unit visible, tip forward and unhook the drive belt from the motor, pump and agitator.2) Use a spatula or putty knife on the front seam between the lid and the lower body to unlock the spring latches which keep the top on. Flip the top up and back to get into the basket area. Take off the front cover so you can see the wash drum. 3) Remove the top cap/splash guard around the wash drum by pressing the cap/splash guard down while unhooking the little ears.4) Remove the fabric softener cap from the center of the agitator and remove the bolt that's down the center of the agitator. This will require a socket. Remove agitator and plastic skirt that goes around the bottom of the agitator.5) Remove the plastic sealing nut. This nut has a number of small plastic points on it and I broke a number of them off with the channel-locks while removing this. You may need to order a spare.6) Remove the washing drum.7) Use the spanner to remove the basket hub. I made a spanner out of some scrap steel parts I had and mounted using the screws I took out in step 5. If you have a spanner, you're set here.8) Unhook the suspension springs and you should be able to lift the entire unit right out of the base.9) Remove the cap on the bottom pulley and pull the E-clip that holds locks the pulley in place. Remove the pulley and plastic gears which mesh with the transmission shaft.9) The snubber ring (the problem here) is located under the brake plate/ring on the very bottom. The brake assembly is preloaded with a spring inside, the manual says to use a special spring compressor while assembling. I didn't have any trouble holding it down while I had my 5 year-old daughter start the screws for me. Remove the 6 small screws around the brake ring and remove the shards of the worn out snubber. Replace with new snubber and start re-assembly.Possible Shortcut:After doing this, I see it may be possible to shortcut the factory directions. I can't guarantee that it will be successful, but after doing it I don't see any reason it wouldn't work. Following above numbers:1) Do numbers 1-3 above. 2) Jump to step 8, remove the suspension springs and just get the entire drum removed and inverted. Don't mess with the legs, don't mess with the attachments or anything. You will only need to work on the pulley.3) Remove the drive pulley and brake retaining plate. Shouldn't need to do anything with the inside of the washing drum here. No need to mess with the seals and/or plastic nuts.4) Replace snubber and reassemble.
First I raised the top and took out the two screws that held the front on. Then I removed the back panel which were held by 4 screws. Then I turned the machine on it side and removed the belt. I then pulled the hose off from the tub to the water pump and the small hose on the back of the tub. I then removed the 6 springs that held the tube to the base and then I picked the tub up and turned it over on the floor. Then I backed off on the screws that held the snubber in place. I pulled the old snubber out, retighten the screws that held the snubber tight. Then I reversed my steps.
Laid washer on its side, released five of the six tub springs, then removed the dive belt and the main pulley. With some effort removing the old snubber ring, placed the new snubber in place. After fighting with the large spring under the pulley I was able to replaced the six screws with the help of an assistant. Replaced the pulley, belt and the five springs. Closed the unit up and placed all the hoses back in place. I was amazed at how smooth the washer functioned with no vibration at all! Thank You.
I found on-line that replacing the snubber ring may fix the problem and ordered the part. With the instructions also downloaded I started taking the washer apart. Without the instructions the task would have been more difficult and possibly disastrous as I might have taken the bolts out that tighten down the snubber ring. All went well with a little patience. The washer works good.
Did watch the belt video and that was real easy but removing the springs and snubber ring was pretty difficult until i finally had someone help me by holding the tub. was hard to figure out how to how to get at the various parts. Howeve the washing machine is running real well now and I should be able to get several more years out of it. Better instructions or a video would have helped. I had a terrible sewer odor when the washing machine was running. i thought it was a problem with my sewer lines or traps until I took off the drain hose, almost lost it. terrible odor. when I replaced the drain hose and cleaned up the machine, the odor was gone. Saved a lot of money in needless plumbing costs. Good luck.
open top,remove back panel.then laid on the side and removed belt.remove hose from tub to pump.removed small hose for fill level.Hard part was to remove springs from tub.Then pull tub and transmission out of housing.Remove pulley from shaft.Lossen screws around snubber ring but do not remove them.Remove old snubber ring.clean surfaces with alcohol.install new snubber ring and assemble in reverse order.
Had to change the drain pump, the bearing was shot and was the reason for the noise and the eventual stopping/belt breakage....Watch the video on this site for the drain pump procedure it's very helpful....The drain pump swap-out was very easy...Two hose clamps and three small bolts and it was done in no time..I changed out the snubber ring while I was in there... I used vise-grips to grab the the springs for removal/installation and lifted whe whole drum out....Just as others on here have suggested just loosen the retainer screws holding the old snubber ring just enough to slip it out and the new one in...It's really that easy...The toughest part is dealing with the springs and one piece of advice I can offer is to start with the hardest to reach first and save the easiest for last upon reassembly...Put it all back together and installed the new belt...DONE !!! Works like a champ !!!
With part select and their team of knowlege the hardest thing to do is stick your arm at bottom right of dryer and pull the pulley and put on belt, groove side down on the drum.there should be a wear mark where the old one rode,just line it up manually spinning the drum
one person on each end of rod spring hook on center of rod one person on each end lifting rod with spring hook to required hole.
Tilted washer back and removed beltLifted front of top and propped upUnscrewed two screws and removed front of washerDisconnected two drain lines from tubDisconnected 6 springs from tubRemoved tubPopped off bottom plastic capRemoved locking ringSlid off gear from shaftUnbolted screws from snubber support ringreplaced snubberPut everything back together in reverse orderWorked like a champ!!!!!
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