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ZSE27SGTCSS General Electric Refrigerator - Instructions

All installation instructions for ZSE27SGTCSS parts

These instructions have been submitted by other PartSelect customers and can help guide you through the refrigerator repair with useful information like difficulty of repair, length of repair, tools needed, and more.

All Instructions for the ZSE27SGTCSS
1-15 of 597
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Fridge too warm, evaporator icing up

  • Customer: Gerald from San Clemente CA
  • Difficulty: Easy
  • Time to Complete: 15 - 30 mins
  • Tools Required: Screw drivers
  • 234 of 271 people found this instruction helpful
After replacing the defrost heater, main board and thermistor I still had the same problem. Called a repair guy and he (with the help of GE on the phone) diagnosed that the temperature sensor was bad. So I ordered from partselect and installed it and it fixed the problem. Been good for a couple months (knocking on wood). To install I had to cut the 2 wires to the old sensor, crimp the 2 new wires on and snap the new sensor to the clip on the evaporator. Very easy. Make sure you seal the ends of the wire crimps so moisture doesn't get in and corrode the connection.

flap to ice dispenser would not close

  • Customer: Bill from Cleveland Heights OH
  • Difficulty: Easy
  • Time to Complete: 15 - 30 mins
  • Tools Required: Screw drivers
  • 212 of 232 people found this instruction helpful
The flap to the ice dispenser would not close, which allowed the ice dispenser to frost up, freezing the water dispenser.

This was a simple fix. The solenoid had stopped working, so it would not automatically close the door flap. I read some posts on this site that suggest that you had to remove the trim around the entire dispenser to get at the solenoid. My fridge may be a newer model, but in any event it was much easier than that. Just below the touch pad for choosing water, ice, or crushed ice (above where the ice/water dispenses) there are three very small holes spaced about an inch a part. After unplugging the fridge, I stuck a small philips-head screw driver in each, freeing spring clips. That allowed the touch pad to come off. I then removed four screws to remove a plastic piece covering the chute, giving me access to the flap and solenoid. I just unplugged the solenoid from the circuit board on the back of the touch pad and then removed three screws to remove the old solenoid. I replaced it with the new solenoid and plugged it into the circuit board. The touch pad then snapped back into place.

The hardest part was figuring out how to get at the solenoid. After I found that pushing the clips in those three holes allowed me to remove the touch pad, it could not be any easier.

Replace water filter

  • Customer: Alfred from Novato CA
  • Difficulty: Really easy
  • Time to Complete: Less than 15 mins
  • Tools Required:
  • 168 of 251 people found this instruction helpful
Unscrew old filter and remove(counterclockwise). Line up arrow on new filter with arrow on connection housing. Turn clockwise till resistance met. Do not overtighten. Follow directions. Simple.

Water tank cracked

  • Customer: Nate from MILWAUKEE AL
  • Difficulty: Easy
  • Time to Complete: 15 - 30 mins
  • Tools Required: Screw drivers
  • 104 of 110 people found this instruction helpful
So there's a plastic water tank in our fridge, its purpose is to chill water so it's nice and cold when you dispense it from the freezer door tap. Long story short, during out kitchen remodel I stored the fridge in our unheated Wisconsin garage. The leftover water in the tank froze, expanded and ruptured it. Got the replacement, super easy to fix. The tubing connections are shark bite, just press them together and they're water tight. Pretty simple plug and play operation but you do have to pull the fridge all the way from the wall and shut off the water supply.
I replaced the filter too, just incase the freezing water messed with it in some undetectable way.

my refigerator was warm but the freezer was cold and working correcttly

  • Customer: michele from North Smithfield RI
  • Difficulty: Really easy
  • Time to Complete: 15 - 30 mins
  • Tools Required: Pliers
  • 107 of 125 people found this instruction helpful
I went to a GE repair center to explain my problem, the service center reccomended that I have a techinician come out o look at it. $75.00 for the visit and what ever labor and materials wuld cost.

I went on line to see if there were others having this same problem and found that there were many with the same problem.

After reading some of the ways that people found out what was wrong ...it became a matter of three components, the timer, heater or thermostat.

I tried the most common component and the less expensive one first , the thermostat switch I installed it very easily snipping two wires and attaching the news using wire nuts I used the diagram on this website to pinpoint the component and there has not been a problem since.

Refrigerator too cold

  • Customer: Marc from Orlando FL
  • Difficulty: A Bit Difficult
  • Time to Complete: 1- 2 hours
  • Tools Required: Screw drivers
  • 98 of 100 people found this instruction helpful
My repair experience was a little more complicated than previous posts, but nothing major. And most importantly replacing the Fresh Food Air Inlet Cover did fix my problem. Here are the steps I followed:
1. You will need to remove a minimum of the top two shelves to get access to the Air Inlet Cover. It runs along the back of the fridge and connects to a hole to the freezer side. It has a little fan inside that sucks the cold air from the freezer and diverts to the top and bottom of the fridge.
2. As mentioned in other posts, there are four screws holding the Inlet Cover in place, 2 lower and 2 upper. To get access to the lower two screws,you simply pop off the lower duct assembly (squeeze the sides). Be careful when removing and installing these screws. If you drop one into the lower duct, you will add a few more steps to the installation to remove more shelves and take out the lower duct to get to where the screw fell. Obviously this happened to me. Not difficult to do, just adds more time.
3. To access the upper two screws I had to remove the top light cover (one screw) and then slide out the top duct/diffuser assy (my name, not GE's).
4. Finally to get clearance to pull out the Inlet Cover, I had to remove the water filter and cover. When you pull away the Inlet Cover, you will see the electrical connection that is simple to disconnect.
5. After I removed my Inlet Cover, it was obvious that it was broken because it rattled and I could peek inside to see that the plastic air diverter/flapper thingy was broken.
6. One final surprise was that the replacement Air Inlet Cover did not exactly match the one I removed. The replacement only had one upper air outlet, while my old one had three upper outlets, left, right and center. I noticed there was a plastic cover over one of the side outlets on the replacement, so I just popped that off and hoped for the best.
7. The replacement Air Inlet Cover Kit came with sticky back insulation that you attach to where the Inlet Cover meet the freezer access hole to make sure snug fit to limit extra cold air leaking into the fridge side.
8. Installation of the replacement Air Inlet Cover was fairly easy, just follow the above steps in reverse and make sure you don't drop any screws.
It's been a couple of weeks since I performed this installation and my fridge has been maintaining temperature perfectly. No more frozen milk or lettuce. The wife is very happy.

Small leak on water tank behind vegetable crisper

  • Customer: Matt from RPV CA
  • Difficulty: Easy
  • Time to Complete: 30 - 60 mins
  • Tools Required: Screw drivers
  • 64 of 70 people found this instruction helpful
1. Turn-off water
2. Removed drawers and bottom three shelfs
3. Remove screw inside refrige that is holding the water tank in place
4. Remove bottom front grate on fridge (2 screws) and disconnect water line from quick disconnect (residual water will run out of line)
5. Remove bottom cover on back of fridge
6. Disconnect water line from quick disconnect on bottom left side when looking from the back of the fridge (residual water will run out of line)
7. Remove water tank from inside of fridge
8. Install new water tank - install screw that hold water tank in position
9. Route lines through hole and to the two locations you removed the old ones
10. Install both lines by pushing them all the way in the quick disconnects. Pull on them to make sure they are secure.
11. Turn on water and look for leaks
12. Reinstall bottom front grate (2 screws)
13. Reinstall back cover (5 or 6 screws)
14. Install shelfs and drawers inside fridge

Evaporator motor sounded like wind in the trees howling

  • Customer: DOUG from MARYSVILLE OH
  • Difficulty: A Bit Difficult
  • Time to Complete: 30 - 60 mins
  • Tools Required: Nutdriver, Screw drivers
  • 63 of 67 people found this instruction helpful
I had to remove all of the shelves.....part of the ice maker.....the rear cover over the freezer coils.....There were two wires that came from the back of the freezer that were also incorporated with the fan motor plug from the factory....This caused me to cut all of the wires from the new motor and soider them to the existing plug and shrink wrap the connections. If GE would have supplied two new ends I could have cut only those wires added the ends and inserted them into the new motor plug thus eliminating an extra hour and a soildering iron,,,,In my case not a big deal however not a project for those who have trouble with repairs using these type of tools.

Flapper Door Stuck Open Allowing Ice Tube To Frost Shut

  • Customer: Joe from Maryville TN
  • Difficulty: Easy
  • Time to Complete: 30 - 60 mins
  • Tools Required: Screw drivers, Wrench set
  • 59 of 63 people found this instruction helpful
I read in a previous post how to do the job from outside fridge which saved me lots of time. No need to remove inner door lining. Here is my procedure:
1.Turned off power. 2.Snapped off outside trim ring. 3.Located three small holes inside lip just above ice tube. The center hole was not used. 4.Pushed rather firmly up through two remaining holes with small Allen wrench to release front control panel. 5.Removed (3) wire connectors from printed circuit board. Firmly pull/pry them straight out as lifting on retaining clip will break it off. I broke one & had to elect. tape it back in place later although I doubt it would have ever come off. 6.Release secondary panel by removing (4) screws. The problem was obvious as the solenoid had broken the crank arm off the flapper rod & trapped it open 7.Replaced solenoid, crank arm with flapper attached, spring & micro switch. Switch was okay but I changed anyway. 8.Cleaned all areas with 1/10 bleach water to sanitize. 9.Re-installed evrything in reverse order & all is okay. Thanks to someone for telling about those two small holes. Made job easy versus a very hard one.

Warm freezer and no ice

  • Customer: Paul from Suwanee GA
  • Difficulty: Easy
  • Time to Complete: 30 - 60 mins
  • Tools Required: Nutdriver
  • 57 of 69 people found this instruction helpful
This story starts with a GE side-by-side refrigerator that has always had wide temperature swings and a temperamental water dispenser. The ice maker was not making ice, and the built in digital thermometer showed it was running warm. I suspected that the heat exchanger was full of dust and so looked there. What I found was that the condenser tank was hot to the touch and the fan wasn’t running. As an experiment, I aimed a fan at the it for a while I saw that the freezer temperature dropped back to normal.
.The fan is marked as 11.2 DC so I checked for voltage at the fan and found some. With three wires and no wiring diagram I wasn’t sure this answered all the questions, but hooking the fan to a 12 volt power supply didn’t get it to spin.
I priced parts at a couple websites before using partselect.com . They also have a good diagram to look at (Sears diagrams are really poor). I ordered the part with 2-day shipping; it arrived on time, was correct and fixed the problem.

refrigerator was getting too cold

  • Customer: Larry from Menomonie WI
  • Difficulty: A Bit Difficult
  • Time to Complete: 15 - 30 mins
  • Tools Required:
  • 53 of 66 people found this instruction helpful
I removed the old temperature sensor by cutting the wires. I attached the wires of the new sensor with wire nuts and mounted it in the same bracket.

Plastic auger cracked. This part moves the ice in the bin forward to the dispenser

  • Customer: robert from wesley chapel FL
  • Difficulty: Easy
  • Time to Complete: 30 - 60 mins
  • Tools Required: Pliers, Screw drivers
  • 52 of 76 people found this instruction helpful
1) Removed the ice bin and emptied the ice.
2) Removed 5 screws total
3) (hardest part) JImmied a flat blade screwdriver into the left top side of the housing and pried gently to disengage the plastic holding clip. This only allows the left side of the housing to move up about a half-inch. Did the same on the right side and 'walked' the assembly out of the bin.
4) Removed the C clip and washer that holds the auger. and removed the auger assembly.
5) Before removing the screw at the end of the assembly, it is a good idea to take pictures of the ice crushing part of the assembly so that it goes back on correctly.
6) Removed the screw and carefully stacked the ice crush blades and washers.
7) Installed the ice crush blades on the new auger, re-installed the screw, washer and C clip.
8) Re-assembly is easy, you just need to set the end of the auger in the back of the ice bin and slowly re-install the housing portion.

fan not running

  • Customer: Ray from Bensalem PA
  • Difficulty: A Bit Difficult
  • Time to Complete: 15 - 30 mins
  • Tools Required: Nutdriver, Socket set
  • 45 of 61 people found this instruction helpful
Removed rear and front grills,brushed and vacuumed area- probably caused the fan motor to fail- unplugged fan, removed fan,motor,and shroud in 1 piece, carefully slipped fan off motor shaft, unscrewed shroud and motor. assembled in reverse order. Frige is in tight area, .I'll now roll it out and clean often

The evaporator fan motor stopped running, freezer was warmer than normal

  • Customer: David from Romeo MI
  • Difficulty: Really easy
  • Time to Complete: 15 - 30 mins
  • Tools Required: Nutdriver, Pliers
  • 29 of 32 people found this instruction helpful
First ,I placed all the frozen food from the freezer into the lower fridge compartment. Removed the main shelf. Removed the ice cube tray shelf. Removed the center plastic covers using a nut driver. Removed the complete inside back wall of the freezer to get access to the fan. Simply removed about 5 screws, and cut 3 tie straps that held the wiring in place. Unplugged the fan connector and removed fan with its brackets and placed them on the kitchen table. Then used the nut driver to remove 2 screws which hald the fan to its bracket. Simply pulled off the fan blades and pressed them onto the new motor. Mounted new motor onto the bracket. Reinstalled the fan assembly back into freezer. Reconnected the wiring and the fan began to run... BE CAREFUL NOT TO TOUCH THE FAN WITH YOUR FINGERS!
Finally replaced all the covers, panels, and shelf etc. and everything is once again nice and cold.

Ice buildup in the door of freezer

  • Customer: Walt from Alabaster AL
  • Difficulty: Really easy
  • Time to Complete: 15 - 30 mins
  • Tools Required: Screw drivers
  • 28 of 31 people found this instruction helpful
Pulled the ice/water control panel off using the three holes under the lip. Pops off pretty easy. Next came 4 screws holding the chute for the ice. Two bottom screws were very rusty, top two look brand new. Watch the wires. Replace the solenoid assembly by unplugging wires leading to the board, then removed the plunger over the top of the hook on the far right. Went ahead and replaced the dispenser door assembly or flapper. Plugged refridge back in and pressed the ice dispenser handle and listened for the solenoid to cycle. Perfect. There is a little delay before you hear the flapper fall into place. Saving rest of parts just in case they are needed next time.Thanks to everyone who wrote in to show how easy it would be. No telling how much a repairman would have charged me.
All Instructions for the ZSE27SGTCSS
1-15 of 597