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Washer was not agitating or spinning
I followed the instructions on your website to diagnose the problem, select the part needed for the repair, and fix the problem. Everything was as described in the video.
Could smell burning rubber as it tried to spin, so figured it was the belt. No, I did no do it the hard way by removing the screws etc. I threaded the belt on the pulleys on one side, and slowly turned them, using my fingers to force thread the belt into place. Worked like a charm.
Turns out it wasn't the belt. The belt was fine, worked without water, replaced in washer spot, reconnected water, worked fine. Put clothes in, wouldn't agitate, smelt burning again.
Nutdriver, Pliers, Screw drivers, Socket set, Wrench (Adjustable), Wrench set
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Oil-soaked drive belt split; wouldn't move agitator
Pulled washer away from wall. Observed problem. Ordered belt. Went on vacation. Cut belt in two to remove. Removed flex coupling to pump. Tried to force new belt onto big sheave, but couldn't really access properly. With help, tipped washer onto its front. Then access permitted forcing new belt onto big sheave by turning (only one direction permitted by gear box). Most of time spent cleaning up oil from gearbox which dripped on floor and splattered on back wall. Wonder how long 15 yr old gearbox will last?
There really is not much to explain, the new knob was so simple to replace that my six year old could have done it. No tools were required and it took less than a minute to replace the new knob.
I own a vacation rental two hours from my home. Our guests said that there was water coming out from under the washer. I called our local handyman Lolo who is very bright. He came over and looked at the washer and saw that a plastic part was leaking. He got on your website and put the part number in and we had our part within two or three days of ordering it. I was impressed by your having this older part-maybe 15 year old washer,the fast delivery since we didn't do it by rush order. I also didn't have to hire an expensive repair service company. We are back in business thanks to your quick service and delivery. We will use you again in the future for sure. Best Regards, Trish W Haskell Borrego Springs, CA
A load imbalance caused one of the four yokes to break in two.
I had to tilt the machine to gain access to the screw that holds the yoke bracket in place. Then I removed the one screw that holds the yoke bracket and removed the yoke and it's cushion. I then had to remove the two friction pads from the old yoke and install them on the new yoke. I was able to re-use the old yoke cushion and after re-assembling the yoke and cushion, I installed this assembly with the one screw. Righted the machine and the job was done.
could not have been easier. It took a pair of pliers and a few minutes time to remove the remaining portion of the old knob from the spindle. Then simply push the new knob into place.worked perfectly