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Upper rack would fall down because of worn-out rollers
Determined not to call a repairman for such a simple problem, I watched your extremely helpful video. The ordered parts came right away and all it took was a screw driver and 30 minutes to take off and replace four rollers. So easy, this 75 year-old grandma could do it!
Installation was very easy! Rack works perfectly now. Only problem...bought four sets instead of 4 parts since the order form didn't say it included 4 in each pack.
UNPACKED WHEELS AND CLIP. USING NEEDLE NOSE PLIERS SQUEEZED WHEEL TIP TO INSERT IN WHEEL. REMOVED OLD WHEELS AND RETAINER BY HAND. INSTALLED NEW WHEELS INSTALLED AND NEW RETAINERS
Upper rack rollers (not the slide rollers) wear out and fall off. Rack falls out when pulled.
Pop the end caps off the slides by pushing the lock tab in with a medium flat screwdriver, through the square hole in the side of the slide. Pull the rack out and set it on the counter. Pop the axles off, with the rollers, with your fingers. They are just clipped on to the rack wire. Pop the new ones on 4 places, fingers only needed to clip them to the wire. Put the rack back in the dishwasher by aligning the rollers in the metal slides and pushing it in like normal. Pop the rack slide end caps in by just pushing them in. If you're smart you bought new ones, they're cheap insurance. Save any good used parts in your kitchen junk drawer for the next time you treat it rough. Less than 5 minutes to fix. So easy a caveman could do it. One just did!
Old upper rollers and axles were dry and brittle. One roller was broken off. Upper rack would fall out of place when loaded
Removed rack slide end caps. They broke off because of brittleness. Removed rack, then used pliers and/or flat blade screwdriver to remove 4 rollers and axle assemblies. Replaced with new rollers/axles. Return upper rack into slides and installed new end caps. New caps slightly different than old but easily clip into place Upper rack works lile new!
One axle cracked and broke off; another wheel was had fallen off and was distorted when it hit the heating element.
Removed all 8 wheels and inserted the new one after inserting the axles into each wheel. Replacement wheels had a much better connection to the bottom rack and do not anticipate any problems in the future.
I am a 72 year old woman. The video that came with the order were perfect!! Watched a couple times and fixed it myself. My sons were definitely impressed. Thanks
The upper rack rollers are made of plastic after 5 years the plastic became brittle and broke so the rack fell.
Watched the video and swapped out the parts when they came. One of the arms that one of the rollers attached to was rusted and swollen had to remove the plastic coating and sand in order to get a good roller fit. Went super easy
Rusted, corroded lower dish rack with broken runner wheel
I easily pulled out the old damaged rack and simply rolled the new rack into the dishwasher. It took a minute.
Excellent service--I got an immediate e-mail confirmation of my order, an email the next day telling me that the rack had been shipped, and the rack arrived on the following day--2 days after I ordered it. This is the best service I've ever had!
I have to be honest. At first I called a repair person, but it was Sunday so he couldn't come till the following week. Then my incredibly intelligent, industrious, and internet-savvy wife found your website. We saw that others had had the same problem. The part we needed was right there.... voila! 2 days later I had the part in hand. Not being the most handy of handymen, I followed the directions that others who had the same problem had posted. Yep, it was that simple -- And a heck of a lot cheaper than a repair person. Your website was very valuable, and I definitely will refer it to others looking for a part for a home repair job.
