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GU2400XTPS7 Whirlpool Dishwasher - Instructions

All Instructions for the GU2400XTPS7
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Dishwasher was making a loud noise during the wash cycle and it was getting worse with time. The bearing nearest the pump impeller was failing.
Disconnect the water supply, the drain line, and the two screws that go up into the cabinet frame, then pull the dishwasher out from under the counter. Tip the unit onto it's face and the main pump/motor is facing up. Turn off the power then unplug the electrical connector from the motor. Remove the single bolt at the base of the motor then turn the whole motor ~1/4 turn counter-clockwise. A firm pull will remove the motor/pump at this point.
The new motor/pump has a new seal. See that the arrows on the pump volute and the motor frame are lined up before inserting into the housing. The new motor/pump slides into the housing easily and a 1/4 turn clockwise will pull it in tight. Re-install the locking bolt and revers the rest of the steps to get running again.
Parts Used:
Circulation Pump and Motor
  • Jeff from Madison, AL
  • Difficulty Level:
    A Bit Difficult
  • Total Repair Time:
    30 - 60 mins
  • Tools:
    Nutdriver, Pliers, Screw drivers, Wrench set
10 of 11 people found this instruction helpful.
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dishes in the upper rack were not clean
it was really easy i removed the lower spray arm then
i removed the four hex head screws that hold on the
fine mesh screen then i pulled out the plastic insert
which exposed the cover to the chopper assembly
removed a smallhex head screw pulled off thecover
and there was the chopper and checkvalve replaced
both with a new one and the dishwasher works like
new thanks a lot im sure a service call would have cost over a hundred dollars
Parts Used:
Sump Pump Check Valve Dishwasher Chopper Assembly
  • mike from erlanger, KY
  • Difficulty Level:
    Really Easy
  • Total Repair Time:
    Less than 15 mins
10 of 12 people found this instruction helpful.
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upper spray arms were not working
Discovered through internet that it may be a bad chek-valve, Opened washer up and removed inside covers. Actually found that the chopper assembly was bent and non-functional. Ordered new assembly plus ordered a new check valve since the other was 8 years old. replaced both at the same time. Dushwasher works like new once again.

R Draper
Parts Used:
Sump Pump Check Valve Dishwasher Chopper Assembly
  • Robert from Upland, CA
  • Difficulty Level:
    Easy
  • Total Repair Time:
    15 - 30 mins
  • Tools:
    Screw drivers
10 of 12 people found this instruction helpful.
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Not enough water going into the dishwasher and screaming noise.
Other than the repair part being at the bottom of the dishwasher and you had to lie on your stomach to do the swap out, it was just one screw, move the part out a little closer to you then pull off one electrical wire, and pull off one small hose and using wrench unhook the other small hose.

Of course I had to take it apart a second time because of a leak, but using 3 or 4 circles of the white plumbers tape, it took care of the leak.
Parts Used:
Water Inlet Valve
  • Gordon from Tarpon Springs, FL
  • Difficulty Level:
    Easy
  • Total Repair Time:
    1- 2 hours
  • Tools:
    Pliers, Screw drivers, Wrench (Adjustable)
12 of 18 people found this instruction helpful.
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Chopper assembly failure
If your chopper assembly has a catastrophic failure like mine did, chances are it took out the teeth on the circulation motor as well. This will lead to the teeth on the chopper being destroyed by the impeller as soon as you turn the dishwasher back on. First, follow the instructional video to remove the motor (found on this site on the circulation motor page) and chopper assembly (also found on this site on the chopper assembly page). The impeller is screwed onto the input shaft of the motor, and you must keep it from turning so that you can unscrew the impeller assembly. I removed the back cover of the motor (there are four screws holding it on) and held a flat pry bar on the rotating assembly inside the motor to keep it from turning, then unscrewed the impeller from the shaft. Mine came off very easy, but be careful not to let your pry bar slip or damage the motors internals. After that, install the washer and grommet from the impeller seal kit on to the impeller, and screw it back on while keeping the motor from turning with your pry bar. Lastly, reinstall the motor and chopper assembly per the aforementioned instructional videos. The whole thing took around an hour to do, and it is much cheaper than replacing the entire circulation motor.
Parts Used:
Impeller Chopper Assembly
  • Ashley from EDMOND, OK
  • Difficulty Level:
    Easy
  • Total Repair Time:
    1- 2 hours
  • Tools:
    Nutdriver, Screw drivers
9 of 9 people found this instruction helpful.
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Water didn’t drain
The repair was really easy. First disconnected electricity staring with fuses and removing wires from dishwasher, then disconnected drain hose and water hose. Pulled it out and removed pump turning clockwise no need for tools and same way installed new one. Very easy
Parts Used:
Dishwasher Drain Pump
  • Ilir from WETHERSFIELD, CT
  • Difficulty Level:
    Really Easy
  • Total Repair Time:
    30 - 60 mins
  • Tools:
    Nutdriver, Screw drivers
11 of 15 people found this instruction helpful.
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Old upper rack was rusted out in one too many spots
Just had to transfer all the kit parts from the old rack to the new one.
It was important to leave one side of the kit parts(the wheel and other plastic pieces) on the old one while transferring the other side of the kit parts to the new rack so that I had a visual reference for placement and orientation of the parts on the new rack.
Parts Used:
Upper Dishrack
  • Aleksander from OVERLAND PARK, KS
  • Difficulty Level:
    Easy
  • Total Repair Time:
    30 - 60 mins
  • Tools:
    Screw drivers
9 of 9 people found this instruction helpful.
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Pulverized food particles were being left on the dishes in the top rack
FIRST I TURNED OFF THE POWER GOING TO THE MACHINE!!!! Then I removed the top rack by removing the (2) end caps on the front of the rack glides first then lifting the rack upwards and out. Next I removed the bottom rack which slid out easily. I then removed the lower spray arm that was held in place by the plastic turn-screw portion of the lower spray arm support/hub. I turned the screw a few times and the spray arm was released. I then released the feed tube assembly that was held in place by (2) clips; one clip was on the back panel of the tub (above the probe area) and the other clip was on the top panel of the tub (before the upper arm spray). Then I turned the entire tube feed assembly a quarter turn to the right so that it was possible to separate/unsnap it from the feed cap on the bottom. After the feed tube was moved away I was able to access all (4) screws that holds the accumulator in place. I used an allen wrench to remove those. After the accumulator was removed I saw two screws that was holding the 2-part protective cover of the chopper assembly. The small cover came out easily, the round cover took a little jiggling and fussing until I figured out how to pop it out. The chopper was revealed when the cover came off and I found it to be very warn and a bit bent. I pulled it out by pulling it upwards and forward towards me. At this time I also removed the valve check. To my surprise it didn't look like the one that I bougth to replace it. It was missing the round disk portion. I fished around thinking it may have somehow fallen off, but I didn't find anything. I put the new one in, disk-side down. I then put the chopper assembly in place and put everything back together again. I'm not 100% sure that it is completely back to normal. It seems to leave significantly less debris than before, but I noticed that there is more water on the bottom of the basin now. So it may not have been my only problem. If anyone has experienced the same thing I would really like to know
Parts Used:
Sump Pump Check Valve Dishwasher Chopper Assembly
  • nanette from Bronx, NY
  • Difficulty Level:
    A Bit Difficult
  • Total Repair Time:
    30 - 60 mins
  • Tools:
    Screw drivers, Wrench set
11 of 16 people found this instruction helpful.
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Broken chopper assembly. Top rack dishes were not getting cleaned
I followed the YouTube video exactly and it went very well
Parts Used:
Chopper Assembly
  • Benjamin from DUNCANSVILLE, PA
  • Difficulty Level:
    Really Easy
  • Total Repair Time:
    15 - 30 mins
  • Tools:
    Screw drivers
9 of 10 people found this instruction helpful.
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D/W leaked a puddle of water onto the floor every Load
I removed the old gasket simply by pulling on it. I compared its length to the length of the new gasket, figuring there would be some trimming to do -- there wasn't. The replacement was exactly the same.
I placed a mark on the center of the new gasket, and marked the center of the mounting groove. I aligned the two marks, and pushed the new gasket into the groove, starting at the center, and worked my way out towards the two ends. After getting a majority of the new gasket to seat by hand, I GENTLY used the tip of a slotted screwdriver to ensure that the New Gasket was completely snapped into place.
The fit was perfect, and no more leaks. This repair was so simple, I'm embarressed for putting it off for so long. ;)
Parts Used:
Dishwasher Door Gasket with Strike - Black
  • Michael J from Butler, PA
  • Difficulty Level:
    Really Easy
  • Total Repair Time:
    Less than 15 mins
  • Tools:
    Screw drivers
10 of 14 people found this instruction helpful.
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water did'nt get into machine.
i asked the vrtual repair stating the problem of my dishwasher machine ,he then give me two possible solution change the water presure switch which i did order the part and installed it and it works now..............thanks partselect.
Parts Used:
Water Inlet Valve
  • victor from lombord, IL
  • Difficulty Level:
    Easy
  • Total Repair Time:
    30 - 60 mins
  • Tools:
    Pliers, Screw drivers, Wrench (Adjustable)
10 of 14 people found this instruction helpful.
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Both outside door handles turned very beige
Everything worked perfectly---thanks to the suggestion of your call center agent. She suggested that since the replacement door handles were no longer available, I should consider repainting them--it worked like a charm. Please tell her she was a life saver. We rent that house in Fl and my returning tenants had complained about the discoloring refer handles. Thank you
Parts Used:
Spray Paint - 12 oz. - White
  • Howard from Boynton Beach, FL
  • Difficulty Level:
    Easy
  • Total Repair Time:
    30 - 60 mins
  • Tools:
    Nutdriver
22 of 50 people found this instruction helpful.
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Leaking water drops from the Water inlet Valve.
I followed the video directions on line...they were exactly to the point to do the repair.
Parts Used:
Water Inlet Valve
  • james from gastonia, NC
  • Difficulty Level:
    Really Easy
  • Total Repair Time:
    15 - 30 mins
  • Tools:
    Nutdriver, Screw drivers, Wrench set
9 of 11 people found this instruction helpful.
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At the time I ordered the feed tube assembly with spinner and the spray arm seal for the middle wash arm, the problem was dishes not getting clean on the top rack. Two weeks later the dishes were not getting clean on the bottom rack as well as the top rack, and liquid dishwasher detergent was left
I followed the PartSelect video to replace the feed tube assembly with spinner and the spray arm seal for the middle wash arm. Washing performance was better, but a couple weeks later the dishes on the bottom rack suddenly stopped getting clean. I decided I probably needed a new chopper assembly, which is identified by PartSelect as the cause of problem for 48% of the cases of dishes not getting clean. Before ordering the chopper assembly, however, I followed the video about how to replace the chopper assembly to determine whether the chopper assembly seemed to be worn out (the video shown at https://www.partselect.com/PS11722146-Whirlpool-W10083957V-Chopper-Assembly.htm). It was worse than I anticipated. I found the holes of the chopper assembly screen blocked by food, and the spinner in front of the screen had broken apart. In addition to finding the pieces of the broken chopper assembly, I discovered a treasure chest of debris, including about 8 pieces of broken glassware, 3 twister ties, a half-inch button, a 3/4-inch screw, and dozens of small pieces of metal. I poured water into the area and used a kitchen baster to suck out the water with all the pieces of debris, finishing the clean-up with paper towels. I ordered a new chopper assembly to replace the broken one, and the part arrived in under 48 hours. I relied on the same video to install the new chopper assembly. The only tricky challenge was getting the new chopper assembly back into place. I first tried needle nose pliers in two sizes, as recommended in the video, but what worked much better for me was using two chop sticks that were each about 1/4 inch square from top to bottom. Needle nose pliers are slanted, but the chopsticks did not vary in thickness and separated the screen from the spinner an even distance apart, making it easier to get the gear shaft on the chopper assembly to align in a straight line with the gear shaft on the pump motor. I also rotated the two gear shafts so the gears of the chopper assembly would mesh correctly with the gears of the pump motor shaft. The video cannot show that step very well because the man's hand blocks vision of how exactly to fit the chopper assembly into place. The video also fails to warn about possible debris around the chopper assembly and to explain how to clean out the debris. After finishing installing the chopper assembly my 14-year-old dishwasher cleaned my dishes as well as a new dishwasher. I spent a total of $110.24 on parts and shipping and invested a couple of hours total. The alternative would have been to spend $800 on a new dishwasher or wash dishes by hand. I am very, very happy with the outcome.
Parts Used:
Water Supply Tube Spray Arm Seal
  • Marilyn Hughes from BOULDER, CO
  • Difficulty Level:
    Easy
  • Total Repair Time:
    30 - 60 mins
  • Tools:
    Pliers, Screw drivers
8 of 8 people found this instruction helpful.
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Heater element broke inside washer
I pulled the unit away from the cabinet, unplugged the washer and water line(not long enough to reach) removed two nuts from the underside and replaced the heating unit.
Parts Used:
Dishwasher Heating Element
  • KS from Garland, TX
  • Difficulty Level:
    Really Easy
  • Total Repair Time:
    15 - 30 mins
  • Tools:
    Wrench (Adjustable)
9 of 12 people found this instruction helpful.
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All Instructions for the GU2400XTPS7
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