Grille was not attached by previous contractor (they just leaned it in place) We were to clean up and ofcourse when it was touched to the floor it went.
Repair was very easy. We were more impressed with your selection and ordering process. Very quick as was needed for this job to be completed. Our customer was impressed that we found the part and that we were able to get it in so quickly. You helped us continue our professional service. Thank You
Replacement part was perfect and a quarter the price of the brand name grill. Snapped it in, tightened 2 screws, done! Also delivery of the part was almost overnight. You guys are the greatest.
The microwave door would not stay latched, so it wouldn't come on.
The repair was easy, I just took off a few screws and found the broken latch spring. The real story is how easy it was to find the replacement spring from Partselect! I couldn't believe they had it, and even better yet, I ordered it one afternoon, and it came the next day with normal shipping! Unbelievable! Then I just popped it in and replaced the covers I had removed and it was working again!
Took the replacement plate out of the box and put it in the microwave in seconds. I never realized how much of a difference having the correct microwave plate would make. It's great to have it back.
Problem was easily diagnosed using the internet as a resource, problem was a bad stirrer motor. Hardest part of the repair was the removal of the microwave. Once off the wall, you remove the outer cover and a molded plastic casing directly underneath the outer cover at the top of hte microwave to expose the stirrer motor. Removed two screws and two wires and the old motor is out. Did exactly the opposite to install the new motor. The kit I recvd included among other things the motor, a new inside cover, plastic rivets and even silicone to seal the inside cover. I am sure I saved a couple hundred dollars by doing myself.
You had alerted that it was imperative to unplug unit before starting to remove defective bulb. As described, there was silicon on bulb and socket and bulb broke upon my attempt to remove. Had to use needle nose pliers to get metal base of old bulb from socket, then all went well.
Looked at the original instruction manual to see how it was installed, removed the two Phillips screws, fitted the grille into position until correct, then replaced the two screws.
Removed microwave case and bad part was right there in plain sight attached to the magatron. Two screws and two wires and part replacement was done. Plugged in microwave and works perfect. Couldn't have been any easier. Thanks for the easy troubleshooting and parts suggestions on your site.
