CRTR9300AS0 Frigidaire Washer - Instructions

Pulled the bottom front plate off the washer to inspect. Noticed there are two small shock absorbers (like on a car) that attach from the bottom of the drum frame near the front of the washer, to the bottom of the washer frame. Both of my shocks were broken at the attaching point at the top, where they attach to the drum frame. These shocks are held in place with a nylon lock pin at both ends. All the pins were inserted from the back of the washer. The end of the pin visible from the front was a white plastic pin, about 1/2" diameter with a pointed end and a small tab to keep the pin from backing out. Tab was fairly easy to depress, but pin was not easy to push back for removal. Used a small pair of Vice Grip Pliers to clamp down the tab and provide better leverage to push the pin back. Once the tab was inside the shock mount, used a 1/4" x 6" socket extension (round side) to push the pin the remainder of the way out. There was a box pretty close to the rear side of the washer frame attachment on the right side. Pushed the pin back as far as I could until it contacted the box, then (since one new pin came with the shock kit) used the vice grips to twist the old pin out. Installation was easy after lubricating the pins. Inserted the bottom right pin from the front because of the box. Operated the washer with the panel off to observe the movement of the shocks. While there, heard some noise from the drain pump. Took hose off and there is a square rubber box that serves as a collector for waste water coming from the bottom of the washer. I found a golf tee in mine, that was lightly rubbing against the propeller of the pump (along with 5 quarters). Removed the tee, reconnected all the hoses, everything is quiet and smooth. I got lucky... check your pockets.

The original inlet valve comes in from the rear and the replacement inlet valve mounts horizontally and this will not allow the use of the valve mounting plate and I needed to make a new plate so the supply hose could mount. After making the new plate and having the supply hose attach vertically, the system appears to be functioning properly. Having to make a new mounting plate was an unexpected adventure!

I have a stackable unit in a small closet. So unlike others, I couldn't remove the top or back panels and did everything from the lower access panel. I followed the video though multiple caveats as mentioned by others: 1. The right shock absorber is a pain b/c of the box sitting behind, which I could not remove (again, dryer stacked on top and no access to the back). I think its nearly impossible to insert the new plastic pin the correct way (I had to bend the old one to get it out), so like others, I put the new one in backwards (and made sure to change the direction of the shock absorber as well). 2. Reinstalling that hose that blocks access to the right shock absorber is not as easy as it looks. if you get it on right away, don't mess around with it. I had great difficulty trying to get it perfect and ultimately could never get it back to its original position. 3. I'd recommend getting a stubby (short handle) hammer to get the old pins out. As mentioned by others, you can also just use your fingers to depress the tab to get them out. After installing the shocks, it solved the problem except for the last 4-5 minutes (high spin speed). I had planned to try to see if the suspension spring was broken, but after running the washer 2 more times, it's now stopped spinning entirely and I'm planning on getting a new washer/dryer (I'm concerned it's now the bearing, possibly b/c i ran the washer 2 more times).

In order to get to the switch located on the right front behind the from panel the top had to be removed with 2 screws holding it in place on the back of the machine. Next the top front control panel needed to be removed by first removing the detergent drawer on the top left of the washer. There are 3 screws that need to be removed behind the slide out dispenser. ALS there are 2screws on the top left and right that need to be removed.. Once these are all removed you can slip the control panel up and over the top and let it rest there. I might suggest that you should unplug the machine from the electrical outlet. Once this is all done there are 4 screws holding the bottom of the front panel that must be removed. If you have pedestals on your machine you can pull the drawer out to get to them. If not you will need tp tilt the machine back and using a block let it rest on it to get to them. Once these are removed you will need to remove the block and set the washer back on its feet. There are now 2 screws at the top to be removed. Once removed lift and pull out the front panel. Set aside. You are now ready to remove the front rubber boot from the washer.. There is a spring that is behind the front rubber that needs to be removed. Using a screwdriver, at the bottom of the front boot you will see the springs once you peel a bit of the rubber back. Remove the spring and set aside.. Now you are ready to remove the door lock switch. Using a Phillips screwdriver remove the screws from the front panel and push the switch back toward the rear. It should pop out very easy. Unplug the switch from the harness and replace with a new switch.. Put the machine back together in the reverse order. Hope this helps.

The parts arrived quickly! Partselect is great to work with! Found the new shocks are different; evidently a design change bt Electrolux. The new shocks have free movement before dampening, approx 3/4". Bottom front cover removed, puch in the tab on side of pin then push the pin out. I had difficulty getting the pin to go back in through the new shock but it was ok after I pushed harder. I tried the washer and was very disappointed. Harsh banging when spinning. It was obvious to me that the original shocks had failed as a result of whatever was still wrong with the washer. A search on the internet and I found that the inner tub support structure that is on the back of the inner tub develops cracks and or breaks and then when it spins, lookout! It bangs so violently that I think the washer will beat you out the back door! I chose not to repair the washer due to age and cost of repair. A quick check to see if yours has that problem: look inside the washer and you will see three places on the rear wall of the inner drum( the part that spins). Grab the inside lip of the drum near the front door right in line with each of the three places and pull toward you. You should have no movement. Mine had movement on one out of three, indicating that the support was broken. Good luck.

pulled off broken knob and metal sleeve, replaced with new knob.

Got on line order the part from PartSelect. Got the part quick and the instructions was so easy my wife fixed it.

removed top of washer then removed the screws that held the lock in place. only hard part was the lack of room to slide my hand down to get the lock from inside the washer,and put the new one in. managed to find a tech sheet in the washer to put the washer in a "service mode" that is where i could make the washer do a final spin.but it still gave me a code that the door lock was not working properly.(even though it still locked)replaced the lock with a new one and the code disappeared and did a full final spin.. thanks guys

replacement knob replaced old one perfectly,just pressed on where old one fell off,beats looking at a pair of needle nosed vice grips left on the dryer to turn stub where knob had fallen off,wife happy, Happy wife,Happy life.

I took off the broken part with a screw driver. I easily found the needed part on your website. After I ordered the part, it came within 2 days. It was the correct part and was replaced within 10 minutes of opening the package. Thanks for the great, easy and quick service!

Took off back of washer. Control panel and top. Disconnected hot and cold water inlet hose. Pulled offwire leads. Unscrewed valve from washer. installed new valve. Reconnected wire leads. connected hoses. put top back on. put back of washer and control panel back on. Reconnected water. Done. Nothing too difficult. just a little time consuming. Space was an small issue in the laundry room.

Pushed new knob on the piece that was sticking out. No tools needed, it was very simple to replace. Took ten seconds. Your service when we called about our problem was excellent, the part shipped in a very timely manner, and replacement was very easy. All in all, our dealings with your company have been great. Thank you.