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Busted shelf / divider
Repair was a piece of cake. My only wish would have been a little more informed on a few other parts I could have replaced as well. It obviously would have increased my cost, but would have simplified the install process, and still would have been cheaper then calling a service guide. I would recommend buying and installing the new gaskets when doing this. And possibly the steel support bar that goes threw the plastic shelf. Removing that bar was the most difficult task, difficult only that if you used to much force, SNAP!! and then your pissed! and have to start all over.
The Freezer defrosted and everything on the top and the bottom spoiled
i had used your web site before and i read several problems that your readers had. i went to the back of the unit, removed the bottom cover and right there the i found the run capacitor and i chaged it. since i had only ordered this part to save money i went back and ordered the Start Device which when i took it off it was completely burned. the replacement part came labeled with 2 different compressor #, so i picked the one that i had and unpluged each wire. the part may differ from the one that it's in the unit but it worked when i pluged everything back on. it also helps to take a picture of everything before removing the wires in case you have to leave it and come back later. i hope to use this refrigerator another 10 years. thank you all for your help.
I searched the internet for the correct part and reviewed the instructions on the internet. Upon ordering the correct part I was provided a link to a video that walked me through step by step. The very first thing I did was unplug the refrigerator.I then located the control board located in the housing in the ceiling of the refrigerator. Using a screwdriver I was able to carefully separate the housing from the refrigerator ceiling . Unplugged the housing and then had to separate the plastic housing to locate the control board. Ran into a little difficulty at first separating the plastic tabs but with a screwdriver carefully pried the tabs. Once completely open is where the control board was. More plastic tabs holding the control board in place. Carefully separated the board from the tabs. The were two plugs that needed to be separated from the board. Used a screwdriver to get the plugs separated.The new board you had to bend carefully at a joint so the board became two pieces. Snapped the boards in place. Plugged the board in two spots. Put the housing together and put the housing in place in the refrigerator. Plugged the refrigerator in. All lights came on and then had to program the board. The instructions were spit on. The code is located inside the fridge were the model tag is. Programmed correctly. Word of advice read the directions a few times you can't go wrong. So far it's day 7 after I installed the board and no ice building up. According to the internet the control board controls the defrost function on my model. Very happy. I'm still watching the freezer but I'm pretty sure I fixed my matter. Thanks for sending the right part and the video. Repair went well. Just take your time and go easy because everything involved is plastic. I didn't want to break any tabs I had to deal with.
Followed the video and installed the new Jazz board. The board cam in 1 piece which had to be separated into two pieces, but the scored area on the board made it less intimidating. At the same time I replaced the two incandescent lamps in the refrigerator area with LED lamps. Getting the housing for the control board apart was the most difficult part, installing the replacement board was a breeze.
replaced the poorly designed "duck bill" drain with this P trap. Very simple repair done by accessing through the back of the refrigerator. The video on this website walked me right through the repair. It did however fail to mention that the ice has to be removed from the inside. I had to remove the drawer face and pull outs. Then the ice maker and back panel are removed. I used a heat gun and screwdriver to chip and melt the ice build up. If one had the luxury of having another refrigerator to move food in to you could just unplug the unit until the ice melts.
The frost free drain behind the freezer compartment clogged and water collected in the bottom of the freezer and eventually came out the door on the right front of the refrigerator.
The other instructions and the video provided by Parts Direct are pretty good with instructions, but they omit two steps. First, if you have an ice maker, you will need to unplug the connector on the back side of the panel you remove at the back of the refrigerator to access the drain tube. Just unplug it and you can move the removed panel to the side without disconnecting any of the water lines. Second, the instructions say to just reconnect the "bottom end" of the new p-trap drain to the drain pan at the bottom of the refrigerator. They don't tell you there are two places to connect the new p-trap to the drain pan. The original tube/trough connected to the one at the back of the drain pan on the left (viewed from the rear of the refrigerator). At first, it looks like the new p-trap won't reach to it for the connection, but if you look closer, there is another connector to the right of the original one that the p-trap connects to properly. Replacing the drain trough with the new p-trap was actually pretty easy and would only take about a half hour. Add another half hour to give the refrigerator coils a good cleaning as they will need it now that you can reach them. The real time consumer, 3 to 4 hours, is needed to use a hair dryer to melt and clear the ice from the condenser at the back of the freezer so the water can drain. Just take your time and all the ice will eventually melt and drain out so the new p-trap will work properly.
needed a replacement crisper pan drawer for fridge
The part came the next day, very quick. The wrong size ended up in box we recieved. The part # we ordered was correct, just a mix up in the packaging process. I called and the customer service dept. had a new correct crisper pan delivered to my door two days later. Even with the mix up it was very fast and a good price compared to other sites. I would order again in the future.
Refrigerator would cool for a very short period of time. Then the compressor would shutdown via internal thermal overload or high head pressure. This was caused by the lack of airflow across the condenser coils and compressor.
(1) Slide out appliance and remove power source. (2) Removed lower access cover on rear of refrigerator. (3) Disconnected plug to the condenser fan motor. (4) remove blades by pulling gently forward (5) remove mounting hardware holding the fan motor (3 screws) (6) motor is now free and new motor can be installed
Easy fix, it's right in the back of the fridge under a cover that just clips in, a piece of foam, and two screws. The hardest part is getting the clips free without breaking them. After replacement it's silent instead of making a grinding noise regularly.
Control noisy when opening and closing removed damper housing
Pop off vent cover remove 2 screws removed cover housing and foam. Removed damper by unclipping tabs on left and right side of control lift up and out. Unplugged power wires reinstalled in reverse order.
I first removed the bottom shelf. Then I popped the rail in. It was pretty easy although I did have to use some force to fit it in. Ordering the part and doing it myself was a lot cheaper than calling the repair man.
