4KSRF36DTX1 KitchenAid Refrigerator - Instructions

I called a repairman, who removed the ice maker and reinstalled it, not once -but- three different times and charged me $84.60. (That's all he did.) I remembered, PartSelect, watched video, ordered motor, received in three days, installed in less than fifteen minutes. Within ten minuted water was running in and later ice was dropping into bin, next day bin was full. Wish I had trusted myself and looked up my fridge problem on PartSelect before calling that (repair) man, and saved myself $84.60. By the way, I'm a 67 year old female.

I'm sorry I can't help you with this, as one of my sons diagnosed the problem and did the repair for me. It took him maybe five minutes to swap the parts, and the ice maker has been working fine ever since.

Replacement was quite easy. Video was helpful as to how to get all pieces back on the shaft correctly. Was easy to find the correct part and was shipped quickly.

I had already removed the ice container & realized the very end of the auger (drum) was broken. I still don't know why this part is plastic. I ordered the auger drum on Monday & received the part Wednesday morning by Fedex. I then retrieved your repair video by Steve on-line and paused it as I duplicated each step. The process was really very easy (I even surprised myself). The unit now works as it did when new. To think I went for over a month and the repair was so simple and inexpensive. Thanks also to your customer service rep who put my mind at ease that this was the correct part (My auger was totally plastic & different from the one in the illustration). He said if my model number said this part would fit, then it would and it did.

I have some electronics background but your listed problems helped me narrow down the problem. I ordered the part, removed old part, installed new part (maybe 15 minutes total) and my icemaker started dumping the ice that was in the tray within 20 minutes and making more. That clunking sound of ice was music to me ears and wallet!! Thanks!!

I called a repair man out to see what the problem was because my husband just died and I didn't want to pay such high prices for a repair. He told me I needed a new motor for the ice maker and it would be a total of about 305.00. I couldn't believe the price. It cost me 59.99 for his diagnosis. I went to your web site and found the part and watched you installation video. I am 65 years old and I was able to install the new part in less than 15 min. The part was about 95.00. I saved 150.00 by doing it myself. I will always look on line before I have a repair man do a job. I may need them to diagnose the problem, but I will try myself before paying such outrageous fees.

Watched the trouble shooting & installation videos , checked to make sure water was getting to the door. I look'ed closely at the entire unit. Every thing seem'ed to be ok. I made a guess as to which part to order. The control motor or the thermostat. The control motor made more sense to me. I made the right guess. Works like new.

I took the ice bin and crusher down to find the problem. I needed a new auger. I did a Google search for the part and found instructions for taking the crusher mechanism apart. This went smoothly until I went to put it back together. I had to follow the instructions in reverse which was really difficult. I advise folks to use their cell phone camera to take close up pictures of the dismantling process . Use these to help you put it back together. All in all, I was very pleased and plan to return when another need arises. John (retired x 2)

The disassembling and replacing the broken part went exactly as the directions.

followed video instructions... only thing done differently was to tape crusher blades together before removing from shaft and added a drop of sewing machine oil to all screw sockets before replacing to reduce rusting and create greater ease of removal if further repairs needed

I followed the video instructions to replace the ice maker controller. Works like new. Each to order from website, part arrived in 3 days. I'll certainly order from partselect.com again.

The video provided excellent instructions on how to to this job. The hard part was removing the keeper ring so that the auger assembly could be separted from its housing.

Got the main bolts off and unplugged and removed the ice maker. Had to remove all parts and rebuild it on the new mold. Was more complex than I thought but was able to get it done. Note where everything was as you take it off and you'll do fine.

Removed screws from the back of the part in the fridge. Pulled old part out. Measured the old part. Cut new part to fit. Replaced new part and tightened the screws. Worked perfectly.

Talked to local appliance repair tech, who explained how to manually turn timer with a screw driver and listen to the switch go from on to off.