11020412991 Kenmore Washer - Instructions

First of all I must say thanks guys for your help, the instructions were right on the money. I first replaced the clutch as per the instructions but found out that the problem was the motor coupling ........ It was broken. I ordered it, followed the instructions and I was a hero in my household. Once more thanks guys.

I watched the instructional video on how to take apart and how to take washer a part and how to install the direct drive water pump. It was very easy to do. also the delivery was very fast. I will be using the site to fix other appiances that I have that is sitting around broken. Thanks for your speedy service and customer service.

We got the parts, watched your video a couple of times and then began the repair. It went well with one exception. None of my socket extensions were long enough to work well. The required length might be added to the video and the printed installation instructions. Also it would have nice to have been able to order a small tube of the recommended lubricant. Overall I was very pleased. Jack

Easy. Followed the instructions, less than 30 minutes. Hardest part was moving the wasMachine away from the wall. Cheap repair thanks.

I watched your repair video and started out like the video suggested but my machine was not assembled like the video so I did it my way it all went well.

I took the cover off the washer off, loosened all hoses and clamps remove old water pump and installed new one.

Follow the video for replacing the part if you're not handy. I watched part of it because I haven't played with (repaired) a washer in a long time. Mark the wire connections before removing them from the valve not critical but helpful. I actually needed the video for replacing the clips.

Flipped control panel back lifted the washer shell off washer and took off lid switch and installed new one. Had difficult time getting washer shell or casing back on its track to line up with putting back screws but it finally came together and we are washing again. Thank you vey much for your instructions a replacement part.

This was a pretty easy repair that only cost about $30 and 20 minutes to do. The video was very useful even though the Inlet was slightly different than the original. Putting the housing back on was the toughest part. The one thing they failed to mention is that you may have to unhook the outlet on the washing machine depending on how much room you have to work. I've never worked on a washing machine before so I was very happy with the ease it took to replace this part and that the diagnosis was correct. I bet this would have cost over $125 to have a repairman do it. I also found it easier to do with two people. We simply unhooked the hoses...remember which is which. It might be a good time to check and replace the hoses too. My cold water hose is in bad shape so I know now to replace it soon. After unhooking the hoses and the outlet...and unplugging it, we moved it to an open area to work on. Simply unscrew the control panel and flip it back, then uncl the wires to the lower part of the machine. Unclip the hinges and pull the body off. Then unscrew the old inlet, unclip the hose and the circuits...again remember which goes where but they are color coded. Toss the old one and replace with the new one and reverse everything you just did.

took off front cabinet removed pump,and then motor and replaced part.

Unplugged washing machine and tilted washer back toward wall. Loosened clamps,removed hoses from water pump and drained water into shallow basin. Pried retaining clips up with screwdriver and lifted pump off of motor shaft. Installed new pump on motor shaft and secured pump with retaining clips. Re-attached hoses and secured clamps. Returned washer to upright position, plugged washer in and ran it through a test cycle with no problems. Watched the video on the replacement of the water pump, so the process was very simple.

Washer started leaking so I carried it out on the back deck so I could still use it until I had time to fix it, ordered pump, it came in about two days, took about ten minuets to fix and put back in the laundry room. I've had this washer and dryer set for nearly twenty years, I do most things myself, ordering online and having the parts waiting on me when I get home makes things so much easier

Followed partsselect video repair guide... it went super.

Shut off water and unhooked lines. Pulled machine out,turned on back to access pump/hoses, noticed crack in pump. Ordered new part which arrived in two business days.Replaced pump which took 10 minutes,hooked washer back up and ran a test load of towels. Perfect.

Last time the washer had this problem, it was the lid switch. Jumped the connector to make sure that was the problem. Ordered new switch. Followed the directions on-line, but did not understand which screw to take out of the back panel of the washing machine. Turns out, did not need that step. Must have a different model than the one used in the demo. Everything else worked exactly like the repair demo.