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Kimberly
October 20, 2017
If my microwave drop down door will not stay closed, is it the latch inside the unit or the door hook? It's brand new but has been sitting in my family room for almost a year waiting on the kitchen to be finished. I'm embarrassed to call Electrolux becasue it's been so long..
For model number EW27MC65JS1
Hi Kimberly,
Thank you for your inquiry. There are some parts that you will need to check to see which one is causing the issue. You will need to check the hinges, the cams and the latch hook. I hope this helps. Thank you and have a great day!
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