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PartSelect Number PS11748108
Also known as an O-Ring. This black o-ring seal is three inches in diameter.
This part works with the following brands: Whirlpool, Admiral, Estate, Inglis, Kenmore, KitchenAid, Roper, Maytag, Crosley, Jenn-Air, Hardwick, Magic Chef, Amana, Caloric & Glenwood.
This part fixes the following symptoms:
Followed the directions provided. Took less than 15 minutes and the washer works like new.
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I popped of the fabric softner dispenser at the top auger by appling pressure with both thumbs rather than use the notch provided. This gives access to the agitator mounting bolt which was removed with a deep socket and extension on a ratchet handle. The agitator slipped right off the splined shaft by pulling upward at two points at the bottom. I ordered the complete agitator repair kit which included a part that improved the operation of the top auger, it may have been a factory upgrade at some point on this machine. I did use silicone grease where required and I feel that this is a must for longevity of the thrust washer. If you are ordering the complete kit, the o-ring seal for the inner cap is included. The machine washes like it was new.
Removed power plug from the wall outlet. Removed fabric softener cup and inner cap seal to access the 7/16" bolt. I loosened the bolt and removed the whole agitator. I then placed the agitator on the floor and pulled the two pieces apart. I cleaned both agitator parts in the sink and installed the agitator repair kit using the instructions included and put the two halves back together. I then installed the agitator into the washer and tightened the 7/16" bolt, replaced the inner cap with new seal and inserted the fabric softener cup. I Then ran a load to test the repair.
Looking at the Whirlpool web page for this model number it was easy to order 1. agitator directional cogs; 2. Inner cap seal and 3. washer for agitator bolt; After you remove agitator cap barrier you see agitator bolt that you need to remove (it's a little tricky) and the rest you do by intuition. I am not an repairman but looking at the whirlpool web for this model it was incredibly easy. Before repair the agitator upper part was not moving at all. Professional repair estimation was $100.
The "O" ring just snaps in place. For the lid it was necessary to remove the screws from the hinge on the left side, then extract the hinge rod. Once the hinge rod was removed the lid lifts out. Removed the hinge rod from the right side and installed it on the new lid. Then put the lid back in place, insert the hinge rod into the left side of the lid and replace the screws. Removed the safty switch actuater from the old lid and snapped it in place on the new lid. Done !
There are 4 tabs that come from the main agitator body through the center & lock into the centerpiece that holds the directional cogs. They have a tab similar to a cable tie that can only be put on once. They need to be clipped before it will dissassemble & reassembly is difficult because they need to be timed to reattach the round center cog plate. Maybe cut off 2 of them & taper the other 2 them for easier reassembly.
I basically followed the video that was available on Partselect.I had trouble getting the top of the agitator separated from the lower but I used a length of 2x4 and gently tapped this with a hammer (so I wasn't hitting the plastic directly with the hammer, never a good idea). I few taps around the perimeter of the upper agitator and it came apart. The rest was quite easy. I replaced the seal since it looked pretty worn when I first removed the inner cap.
repair was really simple. If you can get it apart, you can fix it. the parts fit perfectly.
I took the liquid detergent cup off.Took the inner cap out.Removed the 7/16in. bolt out with a socket and a ratchet with an extension.I cleaned all parts.Replaced the parts.Works Great.
Pulled off the cover on the adgitator then removed the cap inside the adgitator and the one 7/16 bolt holding on the adgitator. Pulled the adgitator top off the base and removed the drive section with the 4 fingers that engaged with the adgitator. Installed the new assembly, put the bolt back in and I was done. My wifes 19 year old kitchenaid washer now works like new and all of that for less then $20. 00
After removing the pressed in cap inside the agitator i removed it from the machine with a socket wrench. Then it did not take long to figure out that the two peices snapped apart. then one look at the cogs (referred to as dog ears) i knew they where stripped and where the problem. Icanceled the service call and order the parts myself from this site. So it was very easy and i'm not sure how much money i saved but the bragging rights went along way with the wife, Thanks.
Well, I took out the worn parts, replaced them with new ones, end of problems. except that I did not see in the parts book where the new agit came with new cogs . So, I wound up with an extra set of cogs (at my cost). Gotta say one thing though, the service was good and fast, even though it was during christmas holidays. Thanks.
The dogs (directional cogs) cause the upper portion of the agitator to turn in one direction only. The clothes don't get clean unless this happens.The material the dogs are made of wears out in a few months of use.I buy 4 packages of them at once, every few years.Pull off the inner cap, unscrew the bolt, remove the old cogs, put in the new ones, reverse the disassembly process and away we go.
Repair very simple, removed the top cap and lower cap, unscrewed the retaning nut. Removed the agitator. The directions supplied with the kit worked great. Reinstalled and worked like new.
using a schematic from this web site and reading other stories about this problem- I removed the upper agitator assembly-once I pulled off the fabric softner assembly-used a socket with a 8" extension to remove the bolt inside the top of the agitator-pulled off thje upper assembly-spent most of my time cleaning all the surfaces found the 4 clutch dogs damaged- placed the order for the repair kit -2 days later the parts arrived with instructuions making installation easy.
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