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11741239-1-S-Whirlpool-WP3363394-Direct Drive Water Pump
11741239-1-S-Whirlpool-WP3363394-Direct Drive Water Pump 11741239-2-S-Whirlpool-WP3363394-Direct Drive Water Pump 11741239-3-S-Whirlpool-WP3363394-Direct Drive Water Pump http://www.partselect.com/Schematics/Whirlpool/YDVXUGRU.gif

Direct Drive Water Pump

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PartSelect Number PS11741239
Manufacturer Part Number WP3363394
Manufactured by Whirlpool

This direct drive water pump, also known as washing machine drain pump or washer drain pump, is manufactured for washing machines that do not have belts. This is a genuine Whirlpool part with two ports for water to pass through, a large one and a smaller one, that will need replacing if the washer has a defective pump. Tools needed are slip joint pliers, a flat blade screw driver, and a putty knife. Sandpaper might also be needed to remove rust from internal parts to install the new pump. The washer will have to be disconnected from power and tilted on its back.

This part works with the following brands: Whirlpool, Kenmore, Roper, Estate, KitchenAid, Inglis, Crosley, Maytag.

This part works with the following products: Washer, Washer Dryer Combo.

This part fixes the following symptoms:

  • Leaking.
  • Will not drain.
  • Pumps but will not spin.
  • Fills and drains at the same time.
  • Noisy.
  • Leaks water.
  • Will not fill with water.
  • Will Not Start.

Videos For installing this part.

Questions & Answers

Ask our experts a question on this part and we'll respond as soon as we can.

Most Helpful

Question:

Washer fills with water and spins and washes but doesnt drain. Problem with motor? Pump? Something else?

Dean
Answer:

Hi Dean, the symptoms you are experiencing mean you need to replace your direct drive washer pump WP3363394. Please let us know if you have any further question.

6 people found this helpful.
Question:

My hubby noticed water leaking from the bottom of our washer so we left it running and peaked under the bottom and it was coming out of the pump (part # WP3363394). Can I be sure that that’s the problem and not a leaky hose or line somewhere since we clearly see the water leaking from the pump?

Mel
Answer:

Hi Mel, if you can see water leaking from the pump WP3363394 of your washing machine you should be confident that replacing it is your best plan of action to fix the leak. I hope this helps!

5 people found this helpful.

Most Recent

Question:

Washer fills very slow (no pressure) water just dribbles into tub.

James for model number LSW9700PQ2
Answer:

Hi James, That is a great question thank you. I would suggest checking the fill hoses to make sure there is nothing built up and blocking them. Also check the valve where the hose connects to the back of the washer and clean out the screens to make sure there is no blockage there. If everything is clean and clear you may need to replace the water valve part number PS11742194. This water inlet valve attaches the water lines to the back of your appliance. The attaching solenoids on the valve open and close according to the desired temperature, or amount of water needed. If it is not opening properly you might have a slow flow of water. Hope this helps!

Question:

Changed the pump 2x and both times it gone bad. Second time I paid but first time was covered. Both times tho the pump froze to the motor shaft. How do I stop this from happening replacing it the third time. I had to cut the pump off with a saw last time.

Lee
Answer:

Hello Lee, the reason this happens is water is leaking and causing the motor shaft to rust. This will then cause the rust to pile on and expand, sticking the pump to the motor shaft. If you would like to prevent this situation we recommend sanding down the motor shaft until all rust is gone, and then apply grease to the motor shaft. This will prevent rust from coming back and lingering. Best of luck with this repair!

3 people found this helpful.

Installation Instructions Provided by PartSelect customers like you.

Average Repair Rating: 3.8 / 5.0, 211 reviews What's this?
 

0 of 1 people found this instruction helpful

Parts Used:
  • Direct Drive Water Pump
Level of Difficulty: Easy
Time to do repair: 30 - 60 mins
Tools: Pliers, Screw drivers, Socket set
Customer: kevin from lockhat, TX

Water leaking

took the washer outside on the back porch and then took it apart. replaced the water pump and everything worked well.

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0 of 1 people found this instruction helpful

Parts Used:
  • Direct Drive Water Pump
Level of Difficulty: Really Easy
Time to do repair: 1- 2 hours
Tools: Pliers, Screw drivers, Socket set
Customer: Gary from Rancho Mirage, CA

There was a leak when trying to wash clothes

Stackable Unit. Removed the front cover between dryer and washer with a phillips screwdriver. Loosened the two bolts securing the top cover of washer. Removed the cover to access the two bolts securing the front panel of the washer. Removed that panel for access. Removed to clips by hand and used pliers to remove hose clamps. Installed new part. Damage was visible on the old part. Good as new.

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0 of 1 people found this instruction helpful

Parts Used:
  • Direct Drive Water Pump
Level of Difficulty: Easy
Time to do repair: 15 - 30 mins
Tools: Pliers, Screw drivers
Customer: Chuck from Gig Harbor, WA

Washer leaked while filling, but not during agitation.

1. Placed the washer with the front side down.
2. Propped up the pump a few inches with a piece of wood, because the pump was resting against the front of the washer.
3. Disconnected the two hoses.
4. Unclipped the pump and it dropped off. The clips came off too.
5. Placed the new pump on the motor shaft, made sure it was aligned properly.
6. Put the back clip on, then the forward clip.
7. Connected the hoses and installed a bottom pad that I previously removed to dry it out. Then picked up the washer and tested it. No Leaks. It took about half-an-hour, but really only about 5 minutes if a person knows exactly what they're doing.

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0 of 1 people found this instruction helpful

Parts Used:
  • Direct Drive Water Pump
Level of Difficulty: A Bit Difficult
Time to do repair: 1- 2 hours
Tools: Pliers, Screw drivers
Customer: Roy from Olympia, WA

Small leak - drip every 6 seconds when pump filling or draining washer

First, disconnect from power & turning off the water. Then, tried to access the part by tipping the unit back enough to work. Was able to remove the hoses by loosening the spring clamps.. The pump motor shaft had corroded enough to make removal of the pump almost impossible. The washer had to go full onto its back side; had to pry with on the pump with the crowbar and tap the crowbar to get the pump to slowly move off of the shaft. Once forced off, additional time was spent removing corrosion from the shaft. A little lube was used on the shaft. Re-assembly was quick & washer was righted, plugged in and returned to service. Much better than buying a whole new washer.

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0 of 1 people found this instruction helpful

Parts Used:
  • Direct Drive Water Pump
Level of Difficulty: Really Easy
Time to do repair: 15 - 30 mins
Tools: Pliers
Customer: paul from montrose, CO

Water leaking on the floor

gained access to bottom of machine. found source of water leak. pliers to remove supply and drain hoses, then undid snap retainer and part fell in my hand. ordered, part came in less than a week, reassembled. saved $100. labor bill.

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0 of 1 people found this instruction helpful

Parts Used:
  • Direct Drive Water Pump
Level of Difficulty: Really Easy
Time to do repair: 15 - 30 mins
Tools: Wrench (Adjustable)
Customer: Ian from Buckeye, AZ

Pump was leaking water

Was very simple. First I unplugged the machine. I then pulled the machine about two feet from the wall. Next I carefully tipped the machine back until it was leaning against the wall. (take care to not pinch the cold and hot water hoses). I used a wastepaper basket to hold the machine in place. I imagine a Jack would be the proper tool for this but in this case the wastebasket was w/in arms reach so that's what I went with. I used a pair of pliers to then remove the rings holding the hoses on the pump. Next I used a flathead screwdriver to pop off the metal straps holding the pump in place. I them removed the old pump fit the new one in it's place slid the rings back into position and reattached the metal straps. Very easy. I like to think of myself as being pretty handy but I really don't know much about washers and dryers except how to operate them. This was a simple fix though and I recomend doing this yourself and saving a service charge from a repairman

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1 of 4 people found this instruction helpful

Parts Used:
  • Direct Drive Water Pump
Level of Difficulty: Easy
Time to do repair: 15 - 30 mins
Tools: Pliers
Customer: robby from vilonia, AR

Washing machine was leaking water

I tipped the washing machine over, removed two hose clamps from hoses, removed two clips that hold the water pump, put new pump on shaft, replaced clips, put hoses back on pump, and then i put clamps back on. I tipped machine back over and turned on washing machine and checked for leaks. It might have took 20 minutes to fix.

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0 of 1 people found this instruction helpful

Parts Used:
  • Direct Drive Water Pump
Level of Difficulty: Easy
Time to do repair: 15 - 30 mins
Tools: Pliers, Screw drivers
Customer: Howard from Piedmont, SC

Replacement of water pump

I basically read other accounts of doing the same job on your web site and the job was as easy as they said. Turn the machine on its back, spread a few towels out. Remove two hoses by squeezing the hose clamps and remove two clips that hold the pump in place. Remove the old pump, install the new one & replace the clips and hoses and you are done. Yo don't need to be a mechanic to do this job.

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0 of 1 people found this instruction helpful

Parts Used:
  • Direct Drive Water Pump
Level of Difficulty: Easy
Time to do repair: 30 - 60 mins
Tools: Pliers, Screw drivers
Customer: elton from detroit, AL

Leaking under machine while filling

First disconnect power supply, close both water supply valves, move machine away from wall and tilt machine back so that front of machine was about 12 to 14 inches off the floor. Place bucket under pump and hoses, wrap plastic around electric motor to prevent water from getting in motor. Disconnect hoses allowing water to drain in bucket, remove two retainer clips on pump, and pry pump off motor shaft. Use sandpaper or wire brush to clean rust off shaft, apply a small amount of oil or other lubricant to motor shaft, install pump aligning pump drive to motor drive, install retaining clips and reconnect hoses. let it down, plug it in, and turn on water, then wash.

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0 of 1 people found this instruction helpful

Parts Used:
  • Direct Drive Water Pump
Level of Difficulty: Easy
Time to do repair: 1- 2 hours
Tools: Pliers, Screw drivers
Customer: Darrell from Corpus Christi, TX

Water leaking from washing machine, water pump

Followed instructions on site, remove two screws holding contol panel and flipped up, disconnect water level tube(clear plastic), pry off two metal clips holding shell to back(on top,under control panel), remove shell. Water pump in front, bottom, two hoses. Remove hoses, pry off two metal clips
securing water pump. Water pump stuck on. Soaked with penetrating oil and let sit awhile. Reach behind pump and pry off. Turn impeller on new pump to align with flat sided shaft with finger in where hose connects. Slide pump onto shaft, tap lightly to get all the way in, put clips back on pump(tight), and hoses back on. Put shell back in place, clips back on top, water level hose back on panel, panel down, screws back in. Run machine, watch for leaks(water on floor). Had never done this before, this site made it easy. Thanks.

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0 of 1 people found this instruction helpful

Parts Used:
  • Direct Drive Water Pump
Level of Difficulty: A Bit Difficult
Time to do repair: 30 - 60 mins
Tools: Pliers, Screw drivers
Customer: Joseph from Rockaway, NJ

Leak in the right front of the washing machine.

I found a Instructible.com project that showed how to open the washer case--it took about three minutes to open once I knew what to do. 20 minutes, including looking at the tutorial.

I matched the parts with pictures on this site, and had it mailed in. 20 minutes

It took about twenty minutes to get together some 2x4 lumber and a flat pan to catch the waste water that was sure to come out of the drain hose. With the washer tipped up and the pan under the pump, I pulled the hose clamps and hoses easily.

The pump was rusted to the shaft of the motor, so took about ten minutes of persuasion with a large screwdriver and a lot of rocking back and forth before it came off the shaft. I then sandpapered some of the rust off, and slid the replacement pump on. Next time I would fit the hoses on first--it would have been easier. The pump did not slip on easily, so a little tapping with a light hammer got it onto the motor shaft. I was concerned about damaging the bearing or seal of the pump, so was very gentle. With more time and better tools, I would have cleaned the shaft off completely.

The case went together as easily as it came apart, in about three minutes. I carefully mopped and dried the area the pump was in, and ran an empty cycle through the washer. I checked back during the next several loads, and the floor remained dry.

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0 of 1 people found this instruction helpful

Parts Used:
  • Direct Drive Water Pump
Level of Difficulty: Really Easy
Time to do repair: Less than 15 mins
Tools: Pliers
Customer: James E. from Scottsdale, AZ

Water leaking on floor at front of my clothes washer

I went on-line to the Whirlpool web site, looked at troubleshooting, found the description of the problem; i.e. a broken water pump. I found PartSelect on-line, they had everything I needed, ordered my part, had it in three days. I disconnected the electricity, turned my water off, pulled the washer away from the wall, leaned the washer back so I could get underneath. I then used a pair of crimping pliers, loosening the two hoses, removed the old water pump, installed the new water pump, re-clamped the water hoses; all this took about ten minutes and Voila! I will use PartSelect Again. James E.

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0 of 1 people found this instruction helpful

Parts Used:
  • Direct Drive Water Pump
Level of Difficulty: Really Easy
Time to do repair: Less than 15 mins
Tools: Pliers
Customer: Gregory from Corydon, IN

Water was running out the bottom of the washer onto the floor.

I ordered the pump, got it the next day. I set washer on its back ,removed 2 clips, undid 2 hoses ,took old pump off. Put new pump on ,put the clips back then the 2 hoses. Put a little water in washer and check for leaks. Ready to go.

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0 of 1 people found this instruction helpful

Parts Used:
  • Direct Drive Water Pump
Level of Difficulty: Really Easy
Time to do repair: 15 - 30 mins
Tools: Pliers
Customer: Gordon from Asheville, NC

Pump was leaking

The pump was leaking through a small portal on the front. I do not know what purpose the portal which was covered served...but that was the portal (half moon shaped) that was leaking. I decided to try and glue it with poly epoxy...glued it once, checked for water leak and then added more glue..waited overnight for glue to dry. I reinstalled the glued pump and it is working fine. The new pump is now on my shelf for backup. Taking the old one off and reinstalling is no problem. follow suggestions of others at this site.

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0 of 1 people found this instruction helpful

Parts Used:
  • Direct Drive Water Pump
Level of Difficulty: Easy
Time to do repair: 15 - 30 mins
Tools: Pliers
Customer: tom from columbus grove, OH

Leaking pump

Flipped washer upside down and removed clips holding pump. Watch for excess water when washer is tipped over. Disconnect wires to pump. My pump had alot of corrosion and was a little stubborn coming off. I had to use a hammer and chisel to break off old pump. Pump shaft had to be cleaned up with a file and sandpaper before new pump would fit comfortably. Put clips back on and it was back in operation in a half hour. Good luck.

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Model Cross Reference

This part works with the following models:

PartSelect Number: PS11741239
Manufacturer Part Number: WP3363394
Brand Model Number Description
Kenmore110088732791Washer Dryer Combo
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