PartSelect website indicated replacing the high voltage power supply diode is the solution for "no heat" 99% of the time, but the diode was OK. There is more info at the website concerning the case of "loud buzzing and no heat" indicating the magnetron needs to be replaced. As an electrical engineer with knowledge of microwave components, this was also my best guess. However, getting to the magnetron is not the easiest job, but it's not impossible. You also have to be careful to bleed off any charge stored on the high voltage power supply capacitor. Luckily, I found my KitchenAid service manual tucked away inside the unit since I couldn't find it online.
Repair unsuccessful because they sent the wrong part, even after I questioned their selection. It is amazing how a company as large as Whirlpool cannot clearly indicate to the people who work for them how to order the correct part. The fault lies not in the individual who is putting the order in but with the company who cannot take the time to make sure that person is successful in completing their job. Will never buy a product from this company again. As far as the shipping is concerned. It took forever, just to find out that the part was incorrect. Better luck next time. right?
On top front of the microwave are two Philip's head screws holding the rail on. Remove these screws and the rail snap out the old filter (noting the dark side down) then snapping the new filter in. Replace rail. 10 to 15 minute task.
Loosened but did not remove screws that held up microwave over range,removed grill on top by loosening screws that held grill in place.removed small mesh grill on right side of microwave, this gave me access to capacitor ,diode is connected from one lead of capacitor to a metal plate ground,Disccarged capacitor to ground by shorting terminals to ground using a thick insulated screwdriver.Since the diode was screwed to the top of the metal plate I cut it out with a pair of side cutters .I then connected the new diode to the capacitor with my long nose pliers and groonded the other end to a more accessible part of the metal grounding plate.I then replaced all parts in reverse order.Works like a charm.
After removing the over-the-range unit (no small feat!) I had to figure out how to open the case (good puzzle!). Capacitor had already discharged, so it was very easy to reach in, pop the old fuse and install the new one! As per your advice, I found out I was a "28%-er"! Upon re-installation, the microwave "sprang to life"!! Thanks, "Part Select"!! I was already shopping around for a new machine! (Now if you could only tell me an easier way to re-mount this heavy beast over the stove!!!)
Dropped the glass cooking tray and it broke in half
Looked up the Whirlpool Co. and ordered the part. It was quite simple. Arrived in 2 days and I simply placed it in the microware. It was very very easy!
The old coupling melted and the tray cracked in half.
It took me 15 minutes total - 5 minutes to clean the microwave, 1 minute to install three new parts, and 9 minutes to enjoy my celebratory glass of wine!
Unplug the microwave. Then remove the six screws that hold the lower panel which has the light bulb cover and a couple of vent filters. The light bulb sockets are on a fixture that is connected by a quick connect electrical connector. Disconnect that and the whole panel is free to access the bulbs. My bulbs were very fragile and trying to twist them out resulted in the glass twisitng loose with the base still in the sockets. I needed to use a needle nose pliers to remove the bases and then I replaced the bulbs and put every thing back together
I removed the microwave to install a back splash and found the support edge on the backplate had broken off and was missing. I searched for parts for the microwave and found them on PartsSelect.com. Easy to order, and was shipped promptly.
Once the part arrived, install was simple, lining up the existing holes. The only hard part was setting the microwave up on the bracket due to the weight and awkwardness of the microwave.