Upper rack kept dropping from the wheels when we pulled it out
We knew roughly how we needed to put the cap on the rail, but our technique of simply forcing it in the end of the rail wasn't working. The trick is to bend the moveable part of the plastic cap inward while you're sliding it in, and it clicks right into place.
The location of the cap we were replacing was the upper back left, which made it a little tricky to reach back there and insert it, especially for a bigger guy like myself. We took the bottom rack out and my smaller wife was more easily able to lean in the dishwasher and reach back there to insert it.
Easy repair-removed hex nuts and and screws to pop out old part and replace with new one. New part works better than the original! 1st replacement part arrived with a broken piece, a quick, courteous phone call got a replacement sent out. It took a 2nd phone call to obtain the refund, but the customer care reps are efficient and friendly. I would order from them again for positive service reasons alone.
I watched the parts select video and followed their instructions. Only “ issue” was there were no screws on the door behind the exterior skin as in the video, so lifting the inside door liner to put the new lower door seal in was concerning. I was able to pull the liner up enough and slid the seal in with no problem. The video was the key to a smooth repair.
The first thing I did was watch the video on the removal of the old broken dispenser and I said to myself that it couldn't be that easy. Well I am going on 70 years old and I was going to call a local to fix it. I bought the new dispenser just to avoid the up-charge. When the conformation email got here with video and written instructions. I watched the video and read the instructions. Just after the part arived (ahead of scheduls) I looked at the machins and said wat the he** what is she going to do to an old man. Got my screwdriver (battery and reversable) and wouldn't you know it . It only took me less then 15 minutes to do the whole job. I can't thank them enough for the video. Wife asked where the part was and almost pased out when I opened the door.. lol Trust these people . They know what they are doing!!!
Removed the unit from under counter and placed it with the door side down. Removed clamps/bands from the outlets on the sump and removed screws that attached sump to dishwasher tub. Reversed the process with the new sump and positioned the dishwasher unt=der the cabinet. Next step was to remove the arm and cover parts to the sump, then removed the old upper neck portion that stuck to a strainer. Then aligned the strainer to connect to the small neck of the sump and replaced items in the order from which they were removed.
