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Turntable would not turn. The coupler was broken
All I did was removed the glass revolving tray and insert the coupler. Couldn't have been any simpler and the turntable was working again. Part was received the same week it was ordered. Very quick and didn't use any gas to go out somewhere and look for the part. Very pleased!
I tried before to replace the coupler but ordered the wrong part from a different company. Your website allowed me to narrow down the search and choose the correct coupler from about 8 different choices.It took me literally 2 minutes to fix my turn table. I am a single mom with a disabled child, so the option of paying a repairman to fix my microwave was not an option. Thanks!
Part arrived on March 15. When I went to install it on March 16 I found that it was the wrong size. On the same day I emailed PartSelect of the problem. They responded via email the same day and advised that the correct filter had be located and was being shipped. In addition, a separate e-mail had shipping instructions and an address label. On March 18 the part was returned and presently I am awaiting the replacement part. Todate I am well pleased with PartSelect's responsiveness and handling of the matter.
I purchased this in-cabinet microwave off the show floor from a local electronics store. Part of the risk of buying this way is that some things may not work, like the turntable! Turns out it was a simple fix. The coupler piece is just a piece of plastic and was broken. It was easily replaced by lining up the new piece and inserting, easy-peasey! On a side note, I was very impressed with PartSelect's response time. I found them by a simple online search and ordered on a Sunday. The part was at my house by Tuesday! Their online inventory monitoring was accurate and I didn't have to wait for anything I ordered!
Asked at Best Buy what our options were after I described the problem. They said to buy a new Microwave. I thought No way it is only a few years old. Whent home did som research and found your site and for under $5.00 My microwave turn table turns again!
My daughter was trying to run the microwave timer and ended up nuking the cooking tray, which shattered. First web place I found wanted 55$ for this tray and this site sold it for 19.99. It shipped super quickly. I am very pleased with this company!
Try to turn Coupler. If it is loose it is broken 1. pull old one out 2. line up keyway on new one and press it in. (If mild resistance was felt while turning coupler it is not coupler most likely drive motor)