KSUP22QDWH02 KitchenAid Refrigerator - Instructions

My troubleshooting narrowed down the problem to either the control assembly or the thermostat, so I bought both just in case. The motor assembly fixed the problem and I didn't need to install the thermostat.

The main thing I want to tell others who are doing this repair, however, relates to the thermostat. If you do indeed need to replace the thermostat (#PS380941) there is something you will need that is not included with the part or mentioned anywhere on this site. The instructions with the thermostat indicate you need to apply something called "Aluminastic" to the thermostat when installing it. I don't know about you, but that isn't something I have around the house, so be sure to order a tube of it when you get the thermostat so you don't have to take a trip to the store to get it to finish the repair.

Remove the front panel strip where the temperature adjustment lights show, use a thin screw driver to pot the strip out along the top. Use a nut driver to remove the control panel which contains the light, two bolts on the under side, two bolts on the front after the panel strip was removed. The control panel will hang down enough with the wires attached to allow access to the thermostat. Use a Phillips screw driver to remove the side cover where the temperature probe runs along the left hand side to the unit, one screw. You will find the temperature probe inside plastic tubing running to the back of the unit where it is wrapped around a Styrofoam holder with three plastic retainer clips on the top and bottom. Unplug the thermostat from its electrical connection. You may want to unplug the unit’s wall plus as this is 110 volt connection. Remove the two screws holding the thermostat to the plastic control panel; remove the fiber optic connection to the light strip that runs across the top of the thermostat. Remove the temperature probe from the 6 clips and pull the entire unit out. Remove the plastic tube from the old temperature probe and slide it over the probe from the new thermostat. The probe is approximately 26 inches long and you must take care not to crimp it as you slide it in the plastic tubing(warm the plastic tube with a hair dryer to reduce stiffness at the bend). Plug the wires into the new thermostat and reassemble.

I removed the 4 screws from the inside front of the container that held the ice maker shaft in place. This allowed me to remove the old broken container from the front assembly. It was just a matter of attaching the new container to the front assembly and sliding the new container back into the freezer. I am back in business and I couldn't believe how easy it was to make this repair. Shipping was very speedy and communication was fast. I will use PartSelect.com again and refer family and friends for a good deal.

removed the Ice Tray, removed the cover that the motor is attached to, The biggest problem I had was getting the coupler off the drive shaft. It would not tightyen up and would not turn auger. I had to remove the unit and take a hack saw to cut the coupler off
The other problem I could not get the wireing harness unpluged from the refigrator, and had to remove each individual wire from its contact. I had to remove the whole motor unit inorder to get the old coupler off.

First I removed the old lightbulb from the socket and replaced it with a new one to confirm that the bulb was not the problem. I then pryed the socket out with a flat-head screwdriver. I could tell that the socket was anchored in its hole with clips so it was relatively easy to pry it out. Once the socket was out, I disconnected the lead wires and ordered a replacement socket kit from Partselect. When the new one arrived, I reconnected the lead wires to it, snapped it back into its hole, screwed in a new lightbulb, and presto!! The light was back on with no further problem. Thank you, Partselect!! A $15.00 part saved me what probably would have been at least a $100. service call and heaven knows what the technician would have told me I needed!!!

Took all the screws out of the plastic shroud that encloses the switch .There only four that I needed to remove, were the two in front where the switches that go,they go in horizontally and two in the back with large washers on them that hold the back to the top of the box that go in vertically.The switch was a snap ( make that two snaps ) the wiring is almost self explanatory. then it gos back to the way you took it off. OH! and don't forget to turn the light bulb all the way back in to the socket , so the light will work after you take the time to install it yourself.I had the water supply line from under the box to the water dispenser in the door and the total bill on that was one hundred thirty seven and a hand full of change.Don't be afraid to do it yourself the savings is enough on one one item to make several months payments on a new one Randy the "Handy Man'

The repair was actually easy; however I have an ice dispencer/crusher attached and the which the diagram supplied with the part did not include. I had to make several calls before I was e-mailed the diagram.
Suggestions: note that the screw at the end of the auger goes in the reverse direction (this took me about 20 minutes to figure out even though it was shown in the diagram). Also, be sure to keep the ice crusher parts in order and be sure the white plastic tab on the crusher fits into a depression in the housing. I did not notice this and had to take it all apart and redo the install. It works great!!!

Please note the part I ordered is actually the meat pan shelf/frame. It is listed incorrectly on your site as the crisper drawer cover/frame. The pictures are correct though.

It is really easy to replace. I just removed the crisper drawer which is above it to get room to work. Then I removed the glass insert from the meat pan cover. I then removed the frame by lifting up on the front edge and then pulling it forward and away from the back two support pins.

Don't forget to tranfer the gaskets and air deflector from the old shelf to the new shelf.

Insert the new frame by sliding it back onto the two rear support pins and then lowering the front edge down to rest on the two front support pins. Replace the glass and drawer.

After removing all the food items from the door, I popped the plastic cover off of the hinge assembly located on the top of the door. With a fine point Sharpie pen , I marked the outline of around the hinge assembly so I could return it to original position. I then loosened each of the 3 bolts holding the hinge on just enough to allow me to clear the pin of the hinge out of the hole in the door. Once the top was free of the hinge, I lifted the door off of the bottom hinge/pin assembly. My cam parts on the bottom hinge and door were either broken and/or partially missing. I removed the broken and worn pieces by removing each of the screws holding the top and bottom (of the bottom hinge assembly) cam pieces and installed the new ones using same screws. I then reversed the steps and slid the bottom of the door back onto the bottom hinge assembly and then lifted the top hinge enough to allow the hinge pin to slid back into the hole on top of the door. Positioned the hinge so it matched the outline and tightened the 3 bolts. I checked the closing and made a slight adjustment to door as one of the shelves was hitting the interior as it tried to close. I did this by loosening the 3 bolts and pushing the door up and to the right (this door was on the right side of refrigerator). Tightened the bolts and reinstalled the hinge cover.
Pretty easy. My door cams were a little different so I didn't use all the parts in the kit. My shims were metal and did not move when I replace the cams so I didn't use anything in this repair except the 2 lower cam parts. I also put some grease/vaseline on the cams to lubricate them.
I figure the plastic cams just wore out over the years and all the heavy junk we put in the door shelves. I lived with this problem about 2 years before it donned on me that it was probably just a plastic piece or two that was broken or worn out.

Cleaning out the freezer took the longest time. Once the freezer was clean I turned off the freezer which did not deactivate the light in the freezer. This is a tight area to work in and not having to hold a flashlight made the job much easier. I then removed the shelf slider brackets for the 3 lower pullout drawers. The next step was to remove the interior aluminum back panel (6 screws) which covers the evaporator motor and the coil. Before removing the 3 electric wires that are attached to the evaporator motor make sure the power is off to the motor. The removal of the motor was fairly straightforward and I would suggest removing the plastic fan blade first and then the connector wires. It helped knowing in advance that the plastic fan blade would come off with a little prying. Be careful when prying the fan off so that you don’t damage the plastic motor mount bracket. Once you have installed the motor I would suggest turning the freezer back on to make sure that the evaporator motor works before reinstalling the aluminum back panel and slider brackets.

I removed the ice maker which required removing 3 screws and then disconnecting the electrical plug. Once the ice maker was out, I removed the 3 screws that held the motor assembly to the unit.
I removed the motor, replacing it with the new one.
Plugged the power supply cord back in, replaced the unit with the 3 screws and within a few minutes the unit was receiving water and by the next day I had ICE. This saved me $50. for the service call, then another $25.00 installation fee when the part came in (had to be ordered) plus the markup on the motor (approx. $25.00) So I saved approx. $100. and only took about 30 min.

Originally replaced water inlet valve, not the problem. Tried to work from cheap to expensive.
1. Turn off power, shut off water supply
2. Loosen top two screws of ice maker (will slide up and off, no need to take top two out)
3.Remove bottom screw from ice maker
4.Pulled unit, snapped out existing wire harness
5.Cut hole for water inlet on end of new unit and attached wire icemaking on/off bracket.
6 Connected existing wiring harness to new unit
7. Slid new unit down onto top two screws, put in bottom screw and tightened all three
8. Turned on power and water supply
Had ice being made within two hours. Part Select has given me great service, highly recommend.

1. turn off power.
2. pop off ice maker cover to access motor assembly.
3. remove three screws to assembly.
4. pull off assembly.
5. attach new assembly making sure metal arm and plastic
ice tray rod align with assembly.
6. screw assembly onto unit.
7. replace cover.
8. plug in refrigerator.
9. enjoy ice again with no leakage into freezer.

open ice maker door, use mirror to view slot in front of ice maker, slip piece in place and done

I removed two screws on the top and one underneath the unit. Then I disconnected the cable. The hardest part was getting the nut driver on the bottom screw because it was obscured by the unit. The replacement unit plugged right in! I got my first batch of ice in about 20 minutes. All I really needed was the timer unit, but the entire ice maker wasn't much more expensive, especially when you consider the time saved on installation!