The lady in the Nova Scotia call center should get all the credit for being able to identify the part I needed from only the very limited information I was able to give her. Employee of the month for her. She also had such a great can do attitude. Lawence Baier
Watched video which reminded me to order support for the turntable support ring and did exactly what the person in the video did. Excellent and prompt service and all parts fit.
After researching online, I found that I needed the turntable drive coupling, part#PS993087. when I went to your site it showed the same part but the part number had changed but said it would fit my microwave. Well, I was really surprised and happy when the part I received 3 days after I placed the order, with normal shipping,fit perfectly and now my turn table in my microwave works. I have marked this site a a favorite and will use it I'm sure soon. Being a single women and having to figure out how to fix the things on a small buget, I'm learning a lot and have a lot of respect for men that know how to do all the repair stuff. Thanks so much, I have been able to mark this off my list of things to fix. Have a nice day. Cj- age, 58
A glass fell out of pantry onto glass tray and broke it.
I called the repair/parts number to make sure I had correct parts and the young lady instructed me as to the size of the serving tray; within 48 hours we had the VERY carefully wrapped carton opened and back in the microwave, working perfectly. Thank you. We'll recommend you to our friends!
1. Unplug the power cord from the wall socket. 2. Remove the 10 screws holding the bottom cabinet cover in place. The bottom cabinet cover will swing down allowing acces to the inside ofe the microwave. 3. Remove the connector from the turntable motor. 4. Use a T15 Torx driver to remove the 2 Torx screws holding the motor in place. 5. Remove the motor. 6. Reverse the process using the new motor.