The original plastic roller mounting posts on the upper tray had failed, rollers fell out and drawer could not close.
The kit number PS10064063 has much improved stainless steel framework. It's apparent the manufacturer recognized the deficiency of the original design. The instructions are adequate but the minimal essential to do the job. The images on the instruction sheet are low quality. Removal of the old parts isn't well instructed. Removal of the clips holding the failed roller mechanism was obvious, but the only way I could see to remove the adjuster was to pry it apart with a flat head screw driver. The Philips-to-hex head adaptor for installing the only two screws for each side that are needed in the new parts is a nice touch, so it isn't necessary to buy a hex screw driver. All in all a very satisfactory conclusion, since the extended warrantee service had declared the model to be unrepairable. The repair kit at reasonable price avoided the problems of having to remove and replace the dishwasher which otherwise is very satisfactory
The top rack wheel was broken and will always fall
The manual that came along was confusing and was bit frustrating. I did not know how to remove the old parts. Then I viewed the video on YouTube. It was a lifesaver. I would recommend to viewers this video and it was like a piece of cake It took not more than 15 minutes including watching the video.
One side at a time. Removal a bit difficult, but first side took longer. Second side was a cinch. It would be nice if they had better pictures, but it was a fairly straightforward repair. Nice to have it done and working again
The wheels broke and came off of the top rack had to replace the top rack adjusting unit
Laid all the parts out after removing the old adjusting units off of the top rack. I figured out how the new parts went together and attached them to the rack and replaced the rack in the dishwasher. The instructions that came with the new adjuster kit were not much help they were hard to understand and the pictures weren’t very good easier to figure it out on my own. Hope this helps
Parts came with instructions however I just searched the part #on you tube and found a video of someone doing the repair. That made it super easy. Took me only about 20 min for the whole job and I am not a very “handy” guy. So glad I didn’t pay someone to come out to do this. Easy repair! In a nutshell you completely remove the old housing and wheel structure and replace it all with the new parts so when taking off the old parts don’t worry about breaking them.
The new part has been modified so I was not replacing with "like" parts and with the photos being not very clear, it took a bit longer to figure out what went where. Also it took a little time to figure out how the old adjuster came apart but it really didn't matter if I broke it, it was broken already.
The repair was easy: just remove old assembly and replace with new one which was slightly different. The included directions were very poorly printed and practically useless so if you are not somewhat mechanically inclined it would be almost impossible to install just using the instructions provided
Wheel insert sheared off and top rack falling down on left side.
Followed the video and it went almost perfect. Had to step back at first and reposition the initial step and then it went quickly. Used a star screwdriver rather than the adapter piece sent with.
CALLED PARTS SELECT AND THEY SENT A LINK TO A WONDERFUL VIDEO. VERY VERY HELPFUL. THIS COMPANY WAS VERY NICE TO DEAL WITH. ALSO WAS ABLE TO ORDER PART LATE SAT. EVENING WHICH WAS GREAT.
The plastic prongs holding one of the four wheels broke off allowing the upper rack to sag when pulled out.
I ordered part PS10064063, metal left and right rack adjusters that should be more durable than the plastic parts that broke. To install, I watched this YouTube video (https://www.youtube.com/watch?v=otUn8eoceBw), pausing and rewinding as needed. Piece of cake! FYI, when the axle broke, the small little plastic prongs stopped the grinder, which caused the dishwasher not to cycle. Fortunately, that was repaired under extended warranty, but the rack wheel was not covered. The repairman said the grinder (in most dishwashers these days) is a very delicate blade. They can't really grind much - even tiny plastic pieces.
Followed the instructions from the U Tube video by Matt from Appliance Video for Adjuster Kit W10712394. Matt did an outstanding job describing exactly how to remove the old parts and install the new ones. He speaks slowly and precisely and left no detail behind. Removing and installing the parts went like a breeze! Thank you Matt!
Just took the top rack out - set it on a wide flat surface - and removed the old parts and put in the new....since the pictures to follow were a little faded, it took a minute to figure out which direction things went...after that, it was fairly quick and easy.