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Lacking oven racks on used appliance
Your website is great...easy and it literally took me no mote than 5 minutes to find what I needed and order...and received it VERY quickly. Must say I was dreading going to some parts house that we have in our town in bad area, and searching on dusty shelves for what I needed...am so glad I found you!!
I looked up the model number of the Tappan oven on the net, found the part on the PartSelect site, ordered it and it arrived within a few days. The disassembly should have required nothing more than a Phillips head screw driver, unfortunately one of the screws was completely frozen and I managed to strip the Phillips head socket.
The screw was in a very awkward position so I first tried using grip pliers on the edge of the screw - this failed, I then tried grinding a flat spot on either side of the screw circumference and using the flats for gripping - it worked but the screw wouldn't move. Finally, I took a hacksaw blade and cut a slot in the head of the screw. I widened the slot using miniature files and finally made the slot wide enough for a large slot blade screwdriver - this worked. After removing that one screw and maneuvering the broken hinge out of the access hole on the stove front (the break in the hinge was such that this took awhile) the rest of the repair went very quickly.
The oven door was such that I could not see all of the hinge and when the part arrived from PartSelect I thought it was the wrong part. I called your parts return number to ask some questions. The lady who took my call was extremely helpful and we first discussed the part ID, then she showed me how to find a picture of the actual part on your site. After looking at the picture and the diagram I suddenly realized the part was correct - it was just that I thought it was supposed to be installed in a different manner. I'm sorry I didn't remember to get her name because she certainly should be commended for he patience and her assistance. Thanks Again.
Unplug the stove from the wall socket. Remove the oven door as shown in the instructions for replacing the door. This makes the job a lot easier. At the rear of the bottom panel there is a screw at each corner. Remove these screws, a screwdriver will loosen them, then remove by hand. If you have a convection oven remove the fan cover as this prevents the bottom panel from coming out. There is a screw at the top and the bottom of the cover. You can then gently lift the bottom panel at the rear and work it out of the front lip. Install the new bottom panel in reverse order.
Did just want to comment on the customer service. It was great. The easiest to order that I have ever dealt with. Received prompt attention to the order and processing the same. JUST GREAT> Thanks
The foul order was the cause of a "Mummified Rat" that I found on the bottom Left /outside wall of the oven. I first Unplugged the stove and turned off the gas. I removed the grates and the burners. Each burner is held down with two (2) 3/16" screws which makes it a total of eight (8) screws in all. After removing all eight screws, you can now pop up the burner lid with a putty knife or a large Screw Driver. I used a large screw driver, After removing the "Lid" you will then see the "Insulation Blanket" draped over the oven, to remove this blanket there are two (2) copper wires securing the blanket in place, you'll have to cut these in order to install your New Blanket. Removing the "Blanket " is a "No Brainer" just be cautious and don't snag any of the "Igniter Wires" The "Insulation Blanket" goes on one way, this can be identified by the pre-cuts on the blanket. I started out on the left side of the stove, and had the right side of the "Blanket rolled up. As I tucked the "Blanket" under the "igniter Wires" and slowly and gently feeding it with my left hand till it lines up with the pre-cut and drapes itself into place as you maneuver it down with your hands Now start with the right side by unrolling the "Blanket" and following the same procedure making sure the "Insulation Blanket" is fully extended on both sides of the oven.