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11021102010 Kenmore Washer - Instructions

All installation instructions for 11021102010 parts

These instructions have been submitted by other PartSelect customers and can help guide you through the washer repair with useful information like difficulty of repair, length of repair, tools needed, and more.

All Instructions for the 11021102010
1-15 of 355
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washer wouldn't agitate

  • Customer: mike from Kent WA
  • Difficulty: Easy
  • Time to Complete: 15 - 30 mins
  • Tools Required: Screw drivers, Socket set
  • 490 of 497 people found this instruction helpful
First pry off the cap of the agitator. Then using a socket remove the bolt that holds the plastic cup in place. Remove this cup by prying it loose from the two tabs that hold it in place. Once this cup is removed you can get to the broken cogs.
Slip the new cogs into the underside of the cup, and slide the cup back down in the agitator housing using the slots on the side for a guide. (You may want to remove the entire agitator and assemble everything upside down, then flip it all back over to mount, so the cogs don't fall out).
Tighten the bolt, snap the cap back in place on top of the agitator and your'e done. Easy repair.

Washer not agitating

  • Customer: Craig from Polk City FL
  • Difficulty: Really easy
  • Time to Complete: Less than 15 mins
  • Tools Required: Socket set
  • 465 of 465 people found this instruction helpful
On top of the agitator is a flat cap that is held in place by the friction of an o-ring, there are no fasteners. I would imagine one could get under the lip with a small screwdriver or butter knife to pop it off but I chose simply using my fingernails so as to not disfigure the cap. Under the cap you will find the head of the only bolt that holds the assembly together it is a 7/16 head and because it is in a 4" deep well your will need a 6" extension for your ratchet. Once the bolt is out the top of the agitator, the assembly with the cogs removes by hand. Set the assembly upside down on the counter, slide the black plastic ring off, pull the cogs out with your fingertips, install the new cogs put a new black ring on and set the assembly back in the agitator. Reinstall bolt. As the bolt is down in a tube, you cannot set it in place with your fingers and it will fall out of the socket. To hold the bolt in the socket during positioning you can either put a gob of Vaseline on the bolt head to hold it in the socket or form a small piece of paper over the bolt head and set it into the socket, the friction of the paper will hold the bolt into the socket. Took me less then 10 minutes, good luck

top half of agitator did not move during wash cycle

  • Customer: dennis from new stanton PA
  • Difficulty: Really easy
  • Time to Complete: Less than 15 mins
  • Tools Required: Socket set
  • 176 of 200 people found this instruction helpful
pull off softner dispenser, pop off agitator cap by inserting straight screw driver into small slot, remove bolt inside agitator with socket wrench and long extension, pull agitator straight up off shaft, place agitator on floor, with feet holding bottom half pull top half apart from bottom half by pulling straight up, note direction of old cogs remove and replace with new, reassemble

Top of agitator didn't agitate. It was slipping.

  • Customer: Steve from Naperville IL
  • Difficulty: Really easy
  • Time to Complete: 15 - 30 mins
  • Tools Required: Screw drivers, Socket set
  • 54 of 60 people found this instruction helpful
Pried off the agitator cap. Removed the bolt. Removed the agitator. In the process of separating the agitator from the base, a plastic tab broke off which concerned me. BUT, in the directions with the part it explains that the 2 tabs are for factory assembly and to break both of them off. Broke off the second tab and reassembled. My 18 year old Kenmore is back in action.

Agitator was not working

  • Customer: Michael from Murray KY
  • Difficulty: Really easy
  • Time to Complete: Less than 15 mins
  • Tools Required: Screw drivers, Socket set
  • 38 of 46 people found this instruction helpful
Step 1) Take off top cap with a flat head screw driver.

2) unscrew bolt (may need extension as it may be deep in the agitator.)

3) Take upper agitator off.

4) remove clog retainer and clogs.

5) insert new clogs and re-assemble.

total time 10 to 15 min.

Agitator was damaged from apparent overload

  • Customer: Roy from Salisbury NC
  • Difficulty: Really easy
  • Time to Complete: 15 - 30 mins
  • Tools Required: Screw drivers, Socket set
  • 22 of 28 people found this instruction helpful
With the PartSelect website instructions, I was able to take the agitator apart easily, diagnose the problem and select the replacement parts to effect the repair. The only issue I faced was the shipment damage to the repair parts, but the service department with PartSelect responded quickly and fairly to correct the damage. I have never seen a website like PartSelect.com that trains you in making the repairs, provides you with the required parts and then stands by to resolve any issues you face; I was awed by how confident that it made me feel throughout the process.

Lid Lock light blinking, machine will not start

  • Customer: David from Los Alamos NM
  • Difficulty: A Bit Difficult
  • Time to Complete: 30 - 60 mins
  • Tools Required: Nutdriver, Screw drivers
  • 22 of 28 people found this instruction helpful
A detailed Service Technician Service Manual is hidden inside the machine on the front panel. It is hidden by the bleach dispenser input. It gives a list of fault codes and instructions for calibration after repair, resetting fault codes, and a manual test mode for stepping the machine through each mode on command. The Tachometer failed which would not let the machine come up to maximum spin speed. The tachometer is part of the solenoid actuator that shifts the transmission. It is not specifically called out in the manual. Any failure causes the lid lock light to blink which gives the appearance of a lid lock failure

Upper agitator stopped moving

  • Customer: Craig from Yadkinville NC
  • Difficulty: Easy
  • Time to Complete: 15 - 30 mins
  • Tools Required: Screw drivers, Socket set
  • 20 of 24 people found this instruction helpful
First, I removed the softner cup from the top of the agitator. Second, I removed the plastic seal by pulling it out. I then used a socket to remove the bolt holding the agitator down. I then removed the agitiator from the machine and seperated the upper and lower agitator by placing my feet on the lower agitator and pulling up. The dog-ears were in the upper agitaotr section and easy to see and replace. I re-assembled in reverse order. The whole process took less than 30 minutes.

Screw agitator would free spin

  • Customer: Charles from San Diego CA
  • Difficulty: Easy
  • Time to Complete: 15 - 30 mins
  • Tools Required: Screw drivers, Socket set
  • 19 of 21 people found this instruction helpful
Job was easy! Just remove the top cap with a screw driver. With a socket and extension, remove the bolt that holds the agitator to the transmission shaft. Pull up on the agitator and lift it off the shaft. I had to use the screw driver to pry off the center piece that held the cogs because it did not what to separate from the rest of the agitator. Removed the pieces of the old, broken cogs, cleaned up the parts and installed the new cogs with the center piece upside down. I then took some silicone lubricant and lubed the area the cogs rub on and the opening the center piece spins in on the rest of the agitator. I then removed the Thrust Spacer on the mail part of the agitator but just lifting off the old one and putting on the new one. Then, with the center piece that holds the cogs upside down I inserted it into the upper corkscrew section of the agitator so that the cogs would not fall out. While holding the two pieces together, I turned it back right-side-up and installed it back onto the other part of the agitator and then on the shaft. Re-installed the bolt and tightened with the socket. That's it! It sounds more complicated then it really was.

Top half of the agitator was not turning.

  • Customer: Dennis from Avon NY
  • Difficulty: Really easy
  • Time to Complete: Less than 15 mins
  • Tools Required: Socket set
  • 15 of 17 people found this instruction helpful
I just took the cap of the agitator off and the 3/8" nut was right there. I took it off with a socket, removed the top agitator, slid the assembled kit in , replaced the agitator and cap...that was it !!. These parts priced thrrough Sears were $77.00 plus S&H. Your price for the entire kit- less than $12.00 !! If you don't think that you can do this yourself, have your 7 year old child do it. Took me about 5 minutes. Great price and fast shipping. Thanks

Top Half of Agitator would not function without appying sideways pressure

  • Customer: Donald from Fredericksburg VA
  • Difficulty: Really easy
  • Time to Complete: 15 - 30 mins
  • Tools Required: Socket set
  • 15 of 17 people found this instruction helpful
Heard about the website... 1 minute to find it, 10 minutes to order new cogs... 3 day wait for new parts... Rec'd Fedex, 15 minutes total to pull the agitator cover (bleach dispenser) then the bung cover with o-ring (just lift out) expose bolt, unskrew and remove top portion of agitator or entire agitator if it's easier. Seperate, remove black cog holder (slides up the spindle) and replace cogs one at a time just like the old ones. Reassemble in reverse and you are back in business. Saved the $75 deductible on my home appliance warrenty. You guys are the best... cheers...

Cog stripped causing agitator to not turn

  • Customer: Vicki from Houston TX
  • Difficulty: Easy
  • Time to Complete: Less than 15 mins
  • Tools Required: Screw drivers, Wrench set
  • 13 of 15 people found this instruction helpful
Removed top cap on agitator w/ flathead screwdriver. Removed protective cap over bolt and cog housing shaft. Used 7/16 deep socket w/ extension to remove bolt. Removed housing where stripped cogs were located. Cogs seated loosely in shaft housing no tools required to remove cogs. Replaced cogs in housing, made sure everything was lined correctly. re-inserted housing into shaft. ,screwed bolt, replaced caps and works like new.

Top section of the agitator would not work properly

  • Customer: James from Crownsville MD
  • Difficulty: Really easy
  • Time to Complete: 15 - 30 mins
  • Tools Required: Screw drivers, Socket set
  • 10 of 12 people found this instruction helpful
Removed the top cap, unbolted the agitator, lifted off the top section, removed old "dogs" and replaced new "dogs", reinstalled agitator and tested.

Scratches in Surface

  • Customer: Michelle from Richardson TX
  • Difficulty: Really easy
  • Time to Complete: Less than 15 mins
  • Tools Required:
  • 10 of 12 people found this instruction helpful
This product comes in a bottle with a brush like Liquid Paper. It goes on incredibly easy. A second coat might be needed. I wanted to prevent rust from setting in so I covered the scratches and dings. The paint is a little brighter since my washer is 10 years old but it still looks great.

washer did not agitate

  • Customer: Eric from Jacksonville FL
  • Difficulty: Really easy
  • Time to Complete: Less than 15 mins
  • Tools Required: Socket set
  • 11 of 16 people found this instruction helpful
popped thecap off removed the bolt, pulled agitator off replaced cogs(dogs) then put back together. works like new.whole time took about 10-15 min. saved my self 150.00 by not hireing repair man.
All Instructions for the 11021102010
1-15 of 355