11020936991 Kenmore Washer - Instructions

You have to determine if it is the COUPLING or the TRANSMISSION or the CLUTCH. I checked the coupling and that wasn't it. The machine did rotate back and forth in the wash cycle so I thought it would be either the clutch or the timer assembly. I ordered the clutch and used the video to guide me through the installation. One problem was the PUMP was stuck on the shaft so I removed the hosed and took out the rest as one unit. The clutch was full of crud and after replacing it and checking for leaks, the machine runs perfectly now! I would suggest you replace the hose washers when you reattach them to the machine as I rechecked after turning on the water and found a TINY drip that would have been a problem over time!

THe repair went well.

Started to replace the water pump but looked online at Youtube and everyone said to look at the lid switch first. I bypassed the switch and sure enough that was it! No need for the pump.

Tilted the washer on the side with my wife holding it. Pulled the pump out then replaced it with the new one.

Friend of mine did it well

went to you tube and watched a video on how to take it apart and replace the clutch assembly.

Remove protective cover and inner seal with gasket from top of agitator. Use socket set with extension to reach bolt in bottom of agitator and loosen bolt. Remove assembly from washer. Take out interior disk and remove broken agitator directional cogs. Replace with new directional cogs. Reassemble parts in reverse order. Easy Peasy,took about 5 minutes.

Popped top cap off agitator, removed bolt, removed top agitator, replaced directional cogs, reinstalled top agitator, bolt, cap. This machine is 43 years young, it's happy again.

Used pliers to help disconnect hoses, unplugged power cord, laid washer on its back, unsnapped two clips holding pump to the motor, lifted pump off, and replaced it.

Popped agitator cap. Used ratchet to remove screw. Pulled off base unit. Inserted cogs into slots after removing worn and or broken cogs. Reinstalled......done!

After watching the video and reading some of the instructions posted on Parts Select I disconnected the power cord, shut off and disconnected the water lines before laying the washer down on its "back" with help of a dolly.(IF you don’t own a dolly this can still be done without one but I recommend having a friend help you depending on your age and health) Once I had the washer laid down it became apparent to me that I didn’t need to take the whole "cover" off but could do the repair from the bottom of the machine. Following the instructions I first removed the hose clamps from the hose running from the pump to the tub and the hose that runs to the back of the machine where the drain to the wall attaches. I then "popped" the two clips off the pump as described in the video and after removing the pump I turned the clips to the side and removed them as well. At this point I removed the clamp from the "pump to tub" hose on the tub side and then removed the hose. I followed this up by removing the entire hose assembly that the "pump to drain hose" hose attaches too. Once you've seen this "assembly" you'll understand what I mean. Anyway, once that was done and the new parts had arrived (parts came quickly I placed my order on Thru evening and received them on Tues with the Labor Day weekend in-between) Install was as simply as removal, I laid the machine down using the dolly and then simply installed everything starting with "pump to drain hose assembly" then the "tub to pump hose" then the pump itself and finally both hoses to the pump. The "pump to tub" hose came with two new clamps however they are the type of hose clamps requiring the use of a screw drive to tighten not the original type it had on it that you just squeeze with pliers. I used the new ones that came in the package. The other hose didn’t come with a clamp and only has one where it connects to the pump, so I reused the original. I would suggest that you also check or just replace the drain line that runs from the machine to the wall at the same time as the rest of this repair as I did not and the 1st time I ran the machine that hose sprung a leak.

After removing the outer shell of the machine, and disconnecting the supply hoses, I leaned the machine on it's back and disconnected the drain line. Then, it was simply a matter of removing and replacing the damaged pump with the new one. The pump is held in place by two easily removable clips. The hardest part of the whole process was making sure the shaft from the motor lines up with the corresponding hole on the pump.

Followed instructions on WEB site, they were very easy.

watched the video piece of cake good job guys

So, the instructional video was great but be warned that you REALLY need to hammer the part into place. Basically hammer it into place so that the end of the shaft that it goes on is flush with the plastic piece of the coupler on both ends. Otherwise, you'll put the washer together and run a load and it'll squeal and smell like burning rubber. We had to take it apart like 3 times before we got it on there securely enough. We would then run an empty load and it would be fine but as soon as we would add clothes the squealing and burning would ensure. So, my advice is to hammer it in well and save yourself the time and struggle!