11020932992 Kenmore Washer - Instructions

Popped agitator cap. Used ratchet to remove screw. Pulled off base unit. Inserted cogs into slots after removing worn and or broken cogs. Reinstalled......done!

After watching the video and reading some of the instructions posted on Parts Select I disconnected the power cord, shut off and disconnected the water lines before laying the washer down on its "back" with help of a dolly.(IF you don’t own a dolly this can still be done without one but I recommend having a friend help you depending on your age and health) Once I had the washer laid down it became apparent to me that I didn’t need to take the whole "cover" off but could do the repair from the bottom of the machine. Following the instructions I first removed the hose clamps from the hose running from the pump to the tub and the hose that runs to the back of the machine where the drain to the wall attaches. I then "popped" the two clips off the pump as described in the video and after removing the pump I turned the clips to the side and removed them as well. At this point I removed the clamp from the "pump to tub" hose on the tub side and then removed the hose. I followed this up by removing the entire hose assembly that the "pump to drain hose" hose attaches too. Once you've seen this "assembly" you'll understand what I mean. Anyway, once that was done and the new parts had arrived (parts came quickly I placed my order on Thru evening and received them on Tues with the Labor Day weekend in-between) Install was as simply as removal, I laid the machine down using the dolly and then simply installed everything starting with "pump to drain hose assembly" then the "tub to pump hose" then the pump itself and finally both hoses to the pump. The "pump to tub" hose came with two new clamps however they are the type of hose clamps requiring the use of a screw drive to tighten not the original type it had on it that you just squeeze with pliers. I used the new ones that came in the package. The other hose didn’t come with a clamp and only has one where it connects to the pump, so I reused the original. I would suggest that you also check or just replace the drain line that runs from the machine to the wall at the same time as the rest of this repair as I did not and the 1st time I ran the machine that hose sprung a leak.

After removing the outer shell of the machine, and disconnecting the supply hoses, I leaned the machine on it's back and disconnected the drain line. Then, it was simply a matter of removing and replacing the damaged pump with the new one. The pump is held in place by two easily removable clips. The hardest part of the whole process was making sure the shaft from the motor lines up with the corresponding hole on the pump.

Followed instructions on WEB site, they were very easy.

watched the video piece of cake good job guys

So, the instructional video was great but be warned that you REALLY need to hammer the part into place. Basically hammer it into place so that the end of the shaft that it goes on is flush with the plastic piece of the coupler on both ends. Otherwise, you'll put the washer together and run a load and it'll squeal and smell like burning rubber. We had to take it apart like 3 times before we got it on there securely enough. We would then run an empty load and it would be fine but as soon as we would add clothes the squealing and burning would ensure. So, my advice is to hammer it in well and save yourself the time and struggle!

Unplug washer. turn hot and cold water off. disconnect and mark water hoses. put a blanket on floor and lean washer on its back. use screw driver to remove metal clamps from water pump. use ratchet or nut driver to,,remove screws from metal clamps on motor.remove metal clamps with screw driver. unplug wire harness from motor. remove motor and remove old drive coupling and repelace with new part.

Remove top cap to access 1/2" bolt. Remove bolt and pull entire assembly up and off of shaft.Disassemble unit by taking long std. screwdriver to release 2 small locking tabs. Flip over and remove ratcheting upper assemble from larger lower piece.Now you will see the broken cams and be able to replace.Assemble in reverse order.

unplug electric cord. shut off then disconnect hot and cold water hoses from nozzles. place drain & water hoses over washer. place washer on floor( back/hose side down). use pliers to remove hose clamps(2) from pump. unfasten metal clamps(2) from pump. remove & replace unit. reinstall by reversing process.

I looked up the issue, and found a related video on YouTube. We ordered the parts, and I was very happy with their price (about 60% less than Sears) and how quickly they arrived. ...... It should be an easy repair, but our agitator top would not separate as it should have. ...... We look it to a local shop, and they said that sometimes the plastic 'fuses' together during factory assembly. They used wire cutters to snip the fused plastic. ...... After that, the rest of the repair was easy: just take out the broken cogs, and insert the new ones, and re-assemble.

... exactly as shown in the video in addition to shutting water, removing hot & cold lines & waste tube. I was amazed at how fast the parts were delivered in two days regular shipping. Machine now purring a wifey happy once again! Thanks for the great service & video! I recommend PartSelect highly! WSD

Watched the video, it was so easy, if I had been a little younger it would have been a 15 min job...

Followed the instructions given in the video. Exactly as per video instructions.WATCH THE INSTRUCTIONAL VIDEOS!!

After finding out the tub would not spin, I removed the washer to find broken pieces on the floor. I did a google search on my model number and found that the problem was the direct drive motor coupling (it matched the pieces on the floor). So, I watched the "how to" video and I followed the steps verbatim. I found the coupler missing and the plastic pieces on the drive broken. My order came in quickly (within 48 hours) and my washer was running in 20 minutes after receiving the package. It has been great ever since.

It was simple. Removed one bolt slid off retainer replaced cogs. Less than 15 minutes.