11020932991 Kenmore Washer - Instructions

Removed the agitator and the broken directional cogs. Ordered the new ones; recieved them within a couple of days. Replaced the cogs; in no time the washer was working like new.

I followed the video clip that showed how to make the repair that was attached to the email sent from Patrselect notifying me that my part had been shipped. The video clip was excellent and no other instructions needed. Thanks

Removed center top cap/sofetner dispenser. Removed center shaft bolt. Pulled off the top agitator section from bottom portion. Inside the upper agitator is the inner housing for the cogs, pushed right out. Remove cog retainer plastic ring. Careful, the cogs freely fall out and it a little tricky when reassembling. Reassemble every (cogs go in only one way), place the upper agitator back down and over lower portion in machine. Now Put the bolt back in place. Here's the tricky part. You will need a magnetic tip driver or socket to hold the bolt until you have it started because it sits in recessed "well" area. I used a dab of regular Elmer's glue from bolt head to socket. Worked like a charm. Be careful not to over tighten bolt. Remember, upper agitator should free spin one direction and "catch" in the apposing direction.

Almost identical to the instruction video that was sent. Very straight forward. I did not take apart the washer to identify the problem. I was short on time so I took a chance and ordered the highest probability cause of the symptoms indicated by your website. It was dead on; the problem is fixed. Parts were received ahead of schedule. Excellent all around.

After researching possible failure modes and reviewing a video for teardown/access from the control panel and access top down I noticed a lot of 'break dust' on top of the transmission. Shorting out the lid switch and putting my little finger on the drum, it would not spin but the clutch was spinning fine. I ordered a new clutch... Interesting thing when I was taking the clutch out... the gear it was attached to slid right off! After figuring out it was too big to go 'back' into the transmission and reviewing the parts explosion diagram... it BELONGED INSIDE THE TRANSMISSION! So I took the transmission cover off, poured out out the black-ish oil with metal filings in it, put the gear inside, filled it back up with 10W30, put the lid on, added the new clutch while it was apart and finished reassembly. Wow! It spins much better than when it was new. I guess never assume what can happen on an assembly line. Thanks for the great site.

took motor of 2 screws instaled motor coupling

It was really easy, just follow the video. The washer machine sounds like new now.

After alot of helpful advise from you guys I replaced coupling water pump clutch, and the problem was still their. Then I tested motor capacitor and it appears dead. So I should receive new one tomorrow and hopefully success! I turned machine over and oil leak..so that's where the string with hose and air needle come in handy to put 90weight oil in through breather hole in gear case.

I found the impeller, in the water pump, had worn thru the front pump housing. Allowing water to leak on to floor. Replaced pump from under washer. Removed two hose's and two retaining brackets. Aligned pump and refastened hose's and retaining clamps. Works great. Thanks to Parts Select for the right part and the right price. Also Fast shipping. Dan H. Poplar Grove Il.

You have to determine if it is the COUPLING or the TRANSMISSION or the CLUTCH. I checked the coupling and that wasn't it. The machine did rotate back and forth in the wash cycle so I thought it would be either the clutch or the timer assembly. I ordered the clutch and used the video to guide me through the installation. One problem was the PUMP was stuck on the shaft so I removed the hosed and took out the rest as one unit. The clutch was full of crud and after replacing it and checking for leaks, the machine runs perfectly now! I would suggest you replace the hose washers when you reattach them to the machine as I rechecked after turning on the water and found a TINY drip that would have been a problem over time!

THe repair went well.

Started to replace the water pump but looked online at Youtube and everyone said to look at the lid switch first. I bypassed the switch and sure enough that was it! No need for the pump.

Tilted the washer on the side with my wife holding it. Pulled the pump out then replaced it with the new one.

Friend of mine did it well

well the replacement of the directional cogs was easy, once i was able to separate the the top and bottom half of the actual agitator. What i could not find out about my whirlpool gold was their was 4 plastic tabs that held the whole cog assembly onto the agitator. i could not pull it apart like all the videos were showing, until i took it to a repair shop and he showed me. After i used a hammer with a screwdriver to break the plastic tabs, it popped right apart. The actual repair only took about 30 min. once i was able to get the agitator apart.