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11020112311 Kenmore Washer - Instructions

All Instructions for the 11020112311
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heavy loads did not spin dry properly
I followed the instructions provided by the video which I thought were spot on. Even to the size of the phillips screw driver.
Parts Used:
Drive Belt Washer Drive Pulley
  • Chet from CLEARWATER, FL
  • Difficulty Level:
    Very Easy
  • Total Repair Time:
    Less than 15 mins
  • Tools:
    Screw drivers, Socket set, Wrench (Adjustable)
6 of 8 people found this instruction helpful.
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squeal and chirping while in risne / spin mode
Removed belt cover from bottom of the transmission , remove old belt, clean the pulleys ,and re install new belt. The new belt fits tighter so it did a few time to get the belt fully seated. Re install belt cover.
Parts Used:
Drive Belt
  • Thomas from GRAIN VALLEY, MO
  • Difficulty Level:
    Really Easy
  • Total Repair Time:
    30 - 60 mins
  • Tools:
    Nutdriver
5 of 5 people found this instruction helpful.
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Loose pulley
Tightened up the pulley as the video showed me that might be the issue.
Parts Used:
Drive Belt Washer Drive Pulley
  • Joseph from BAKER, FL
  • Difficulty Level:
    Really Easy
  • Total Repair Time:
    30 - 60 mins
  • Tools:
    Screw drivers
7 of 11 people found this instruction helpful.
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The washer would not only shake, but sound like a mule was kicking the side of unit!
I watched the PartsSelect video. I was hoping for the tub with the slots in the tub mounts, but mine didn't have them, so I had to lay it down on its back. The only thing I did that was not in the video was I placed a 2" thick closed cell foam knee pad I had on hand between the tub and the back of the housing. When I laid it down, the tub was elevated by 2". This made reaching the two rear rods a little easy. It seems that there would be a more robust way to achieve the dampening affect, but I guess this is cost effective.

It's strange that I searched for my issue several times and only saw recommendations to level the washer. It was level. Then one day I ran across the suspension rod resolution. It didn't do it on every load, but after a year of my wife nagging me and threatening to get a new washer, I finally fixed it. The biggest issue is just logistics in a condo hallway and a little leaking water. I also replaced my hoses. Should be in good shape until the next thing.....
Parts Used:
Suspension Rod Kit
  • Eric from HENDERSONVLLE, NC
  • Difficulty Level:
    Easy
  • Total Repair Time:
    30 - 60 mins
  • Tools:
    Nutdriver, Pliers, Screw drivers
5 of 5 people found this instruction helpful.
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making noise when starting spin cycle
Watch video on the site and the insulation will be easy and take about 30 min.
Parts Used:
Washer Drive Pulley
  • JERRY W. from CARROLLTON, GA
  • Difficulty Level:
    Really Easy
  • Total Repair Time:
    30 - 60 mins
  • Tools:
    Nutdriver, Screw drivers, Socket set
4 of 5 people found this instruction helpful.
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When the washer would go into spin cycle it sounded like the drum was banging all four sides of the washer.
Unplugged from power, unhooked water lines.Then removed back cover and control panel and top set to the side. Rear rods very easy to do by yourself after those where done have help and tip it backwards and change out the front 2 then reassembled and hooked back up and tested. Everything worked like brand new !!!
Parts Used:
Suspension Rod Kit
  • LADD from ARCADIA, FL
  • Difficulty Level:
    Really Easy
  • Total Repair Time:
    30 - 60 mins
  • Tools:
    Nutdriver, Pliers
3 of 3 people found this instruction helpful.
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Washer was stuck on rinse cycle
Research showed it was the transmission and the actuator . Parts were super easy to install and it solved the issue 100%

PS - I put some light lithium grease on the transmission and it’s quieter than it was when new
Parts Used:
ACTUATOR Washer Drive Pulley
  • Michael from HARWICH PORT, MA
  • Difficulty Level:
    Very Easy
  • Total Repair Time:
    15 - 30 mins
  • Tools:
    Nutdriver, Screw drivers
4 of 6 people found this instruction helpful.
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When the washer goes into a spin cycle, I would hear an intermittent loud clattering noise. I think the clutch teeth above (the cup part that is spring loaded) and the belted pulley's teeth below are not fully seating on each other during the spin cycle.
W10721967 Splutch Cam Kit

Assuming the pulley nut was properly tightened at the factory. I think this problem occurs because of ever-so-slight rounding of the splutch cam teeth from the actuator engaging and disengaging over whatever time frame there is before a clattering noise develops.

When I took off the 13mm nut using the adjustable strap tool, it felt tight to me...Was it put on as tight as it should have been at the factory? Who knows. I don't have the torque specification of this nut on that plastic pulley.

Watch the videos to remove and replace the belt cover and belt, actuator and splutch cam kit.

Pay particular attention to tightening up the nut. I put the pulley on and hand-tightened the nut. I used the adjustable strap tool and before I tightened everything, I pushed up on the pulley to press against the spring pressure in order to mesh the teeth together. After the nut was tight, I repositioned the strap tool and gave it another go, further tightening it. You see earlier that day, I only tightened it up once because I thought it was good and tight. I put everything back and within a half-hour it was clattering again and I could loosen the nut I thought was tight by hand! I fooled myself. That's why I did it twice, and don't be afraid to give it a good second tightening effort. Two weeks now and the wife is currently very happy.
Parts Used:
Washer Drive Pulley
  • TERRY from WAUKEE, IA
  • Difficulty Level:
    Easy
  • Total Repair Time:
    15 - 30 mins
  • Tools:
    Nutdriver, Socket set
5 of 9 people found this instruction helpful.
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Water would not stop running over filled the washer
Unplugged the washer turned off the water disconnected the water lines then took the cover off and disconnected the wires and took 2 screws out and took the old part out and put the new 1 in
Parts Used:
Washer Water Inlet and Valve Assembly
  • Mary from GROVER HILL, OH
  • Difficulty Level:
    Very Easy
  • Total Repair Time:
    30 - 60 mins
  • Tools:
    Socket set
3 of 3 people found this instruction helpful.
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Washer would not agitate
When to PartSelect Web site, used their trouble shooting guide, Used their advice, which was to replace the actuator. bought and installed the actuator which took around 20 minutes or so. washer started working fine after replacing. Thanks to the website I save a lot of money. Thanks PartSelect
Parts Used:
ACTUATOR
  • Lee from FORT WORTH, TX
  • Difficulty Level:
    Really Easy
  • Total Repair Time:
    15 - 30 mins
  • Tools:
    Nutdriver, Screw drivers
3 of 3 people found this instruction helpful.
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water inlet valve stopped working
used the Parts.com video. I am not mechanical at all, but removed the old part and installed the new part without a hitch. Very happy.
Parts Used:
Washer Water Inlet and Valve Assembly
  • Zoran from ROCKVILLE, MD
  • Difficulty Level:
    Really Easy
  • Total Repair Time:
    1- 2 hours
  • Tools:
    Pliers, Screw drivers, Wrench (Adjustable)
3 of 3 people found this instruction helpful.
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Found seal had split on agitator cap
I clean out the fabric softner dispenser on my machine on a regular basis and found the seal split. After looking at several sites to try and find this part, I found this one. Ordering couldn't have been easier and repair only required pulling up the cup for the softner and installing the cap.

Thanks for making finding part so easy . . . .
Parts Used:
Agitator Cap Barrier with Seal
  • Kim from Cleveland, OH
  • Difficulty Level:
    Really Easy
  • Total Repair Time:
    Less than 15 mins
3 of 4 people found this instruction helpful.
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Gear stripped on main spline
Followed detailed instructions which were supplied with the parts. It was easy and my machine is working great with no issues. Also I just didn’t get the main drive pulley, all new parts came for the bottom end, great service and excellent parts.
Parts Used:
Washer Drive Pulley
  • Bernard from ARIZONA CITY, AZ
  • Difficulty Level:
    Really Easy
  • Total Repair Time:
    30 - 60 mins
  • Tools:
    Nutdriver, Screw drivers, Socket set
3 of 4 people found this instruction helpful.
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Easy to install
I just drained the washer and unscrewed the 3 screws unhooked the hose clamp and installed the new one attached the hose and hose clip. Really easy. Took longer to try up water in floor than installing.
Parts Used:
PUMP-WATER
  • John from LEXINGTON, NC
  • Difficulty Level:
    Really Easy
  • Total Repair Time:
    Less than 15 mins
  • Tools:
    Nutdriver
2 of 2 people found this instruction helpful.
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Would not Agitate
Tip the washer on its back remove the agitator install new one under 15 minutes
Parts Used:
ACTUATOR
  • Scott from HILBERT, WI
  • Difficulty Level:
    Very Easy
  • Total Repair Time:
    Less than 15 mins
  • Tools:
    Screw drivers
2 of 2 people found this instruction helpful.
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All Instructions for the 11020112311
16 - 30 of 51