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11020096993 Kenmore Washer - Instructions

All Instructions for the 11020096993
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aggitater wouldn't work.
snapped off the 2 springs on the water pump,took off hoses with pliers,took off the 2 little screws on the motor springs.snapped off the 2 springs on the motor,and the motor came off.took out the drive coupling,it just slides off...then reverse the procedure,and you are done...
Parts Used:
Direct Drive Motor Coupling
  • Danny from Telephone, TX
  • Difficulty Level:
    Easy
  • Total Repair Time:
    30 - 60 mins
  • Tools:
    Screw drivers, Socket set
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Machine made loud banging noise and vibration when running and tub ran off center
Disassembled top control console and surrounding sheet metal cabinet per the video from this site. i then used a screw driver to carefully pry up each wear pad location individually and inserted the wood wedge. to about 1 1/2 inch height. rwmoved the old wear pads and popped in the new pads one by one. Closed up the unit and tested the machine . It ran like new. No more noise or viberation
Parts Used:
Tub Wear Pads - Package of 3
  • Albert from ROSELLE, IL
  • Difficulty Level:
    Easy
  • Total Repair Time:
    30 - 60 mins
  • Tools:
    Pliers, Screw drivers
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The tub was not agitating or spinning.
I went to Youtube, looked up motor coupling repair for a Kenmore/Whirlpool washer. Chris Fix had an easy to follow video. I tilted the machine back, propped it up. Removed four clips holding two parts in place. Replaced the faulty coupler, Set the engine back in place replaced the clips, and was finished for a total price of $18.
Parts Used:
Direct Drive Motor Coupling
  • Carl from MILWAUKEE, WI
  • Difficulty Level:
    Really Easy
  • Total Repair Time:
    15 - 30 mins
  • Tools:
    Screw drivers
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Agitator cogs all broken
Removed Softner dispenser and cap. With a 3/8" socket wrench and extension And 7/16" socket I took out the screw holding the agitator and removed top section of agitator. Turned upside down and removed the rubber grommet that holds the cogs in place. Replaced cogs and reinstalled grommet. Aligned top part of agitator with 2 tabs and put back in place and secured with 7/16" screw. Replaced cap And dispenser. Good to go. Works perfectly. Very easy repair.
Parts Used:
Agitator Directional Cogs
  • Kelly from AMARILLO, TX
  • Difficulty Level:
    Very Easy
  • Total Repair Time:
    Less than 15 mins
  • Tools:
    Socket set
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I was getting a high pitched noise during the draining of the washer with a plastic friction smell
I followed the instructions in the video on the part page (part #PS11741239), which was also conveniently linked in the item shipped email. The replacement of the part was very easy ... the hard part was balancing the washer again (kitchen floor seems to have sunk in the middle). Back to normal function without having to suffer a flood first. Thanks.
Parts Used:
Direct Drive Water Pump
  • Stephen from SCHENECTADY, NY
  • Difficulty Level:
    Really Easy
  • Total Repair Time:
    30 - 60 mins
  • Tools:
    Pliers, Screw drivers
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Agitator not moving
Half inch extension. Removed plastic set piece. Remove agitator cap. Remove ring remove worn cogs. Replaced new cogs Replace lock ring, back together. 10 minutes
Parts Used:
Agitator Directional Cogs
  • Kevin from ALBUQUERQUE, NM
  • Difficulty Level:
    Very Easy
  • Total Repair Time:
    Less than 15 mins
  • Tools:
    Socket set
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Water drained but would not spin.
Just watched the video. Take from a 63 year old. Who never fixed a washer. Thx a lot for the video it saved me a lot of money being on a fix income. and it was less than $ 10 that was included shipping.
Parts Used:
Agitator Directional Cogs
  • Ramona from MESA, AZ
  • Difficulty Level:
    Very Easy
  • Total Repair Time:
    15 - 30 mins
  • Tools:
    Screw drivers, Socket set
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loud noise during spin cycle, then not spinning at all
Watching videos identified what parts to purchase.
Once identified - WATCH EACH PARTS VIDEO (again).
Lessons learned:
1) better to NOT tilt the washer
2) watch (more than once) and learn from the videos
3) must difficult step was loosening the tub retaining nut without having a spanner wrench (used a hammer and a short / wide blade screwdriver)
4) ended up being the tub support was not sitting properly in the suspension plate
5) cleaned and changed parts while apart
6) running as good as new

Thanks!!
Parts Used:
Tub Spring Suspension Spring Tub Wear Pads - Package of 3
  • William from CHESHIRE, CT
  • Difficulty Level:
    Really Easy
  • Total Repair Time:
    1- 2 hours
  • Tools:
    Pliers, Screw drivers, Wrench set
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Weak and broken springs on washing machine
Looked at the repair instructions on your web site and it made the repairs simple and easy.
Parts Used:
Tub Spring Seal, Inner Cap Suspension Spring Leveling Spring
  • Monty from OXON HILL, MD
  • Difficulty Level:
    Really Easy
  • Total Repair Time:
    15 - 30 mins
  • Tools:
    Pliers, Screw drivers
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Direct drive pump was leaking
I watched the video from the web site, decided that pulling the whole case was more work than needed. I tipped the washer back at about 45 degrees so that I could get under it and braced it so that it would not fall back fwd. Put a medium cooking bowl under the pump, used a channel locks to remove the 2 spring clamps that where around the hoses and slide the hoses off and let the water drain into the bowl. Then used a medium straight slot screw driver to release the clips from each side of the pump and slid the pump off the shaft. If you turn the clips 90 degrees they will slip out and had to remove the upper clip to get the pump out. Lined up the pump and the shaft making sure that the flat side of shaft and pump lined up and slid it on. Reinstalled the pump clips and slid the hoses back on the pump slide the clamps back in place lowered the washer and test ran it for leaks. Great Job NO leaks. Whole job took me less than 30 minutes.
Parts Used:
Direct Drive Water Pump
  • Philip from DENTON, TX
  • Difficulty Level:
    Easy
  • Total Repair Time:
    15 - 30 mins
  • Tools:
    Pliers, Screw drivers
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Washer wouldn’t drain and spin
First used wet vac to get water out. Unplug electrical cord. Shut off water and unhook lines. Unhook drain tube. Flip over on side. Take belt cover off. two screws.
Took photos of parts removing just for re- install. Ordered parts from part select.com. Came in Two days. The dealer was on 12 days I gave up on them. I removed actuator two easy screws and pulled off electrical connection no tool needed. Then removed pump three longer screws Than other part. Make sure to label them in a ziplock baggie. Plus I removed hose clamp with pliers slide Back on hose and pull hose off. Then remove electrical connection on pump. If it makes you feel better label each with masking tape so I know where each connection goes. Then replace pump first with new one. Make sure you push it in hard then the screws. Don’t over tighten. Plastic parts break. Hook back up hose slide clamp back over fitting end with pliers. Hook up wire connector. Next hook up actuator. Two screws wire connector and your done. Put belt guard back on. Socks can get caught under washer get in belt and cause major issue. Then you need to reconnect water lines. Make sure hot goes to hot. Cold to cold. Drain hose hook back up. Plug in power cord. Now the fun part. Run a diagnostic and then calibration. See you tube videos it’s like 3 clicks to left then two to right with selector knob. Write down the exact amount of clicks and steps. It works. Be sure to turn knob 4 times to left to clear it like a combination lock. Don’t let the noises scare you it makes all
Kinds of sounds while calibration goes on.
Parts Used:
Screw
  • Thomas from KENT, CT
  • Difficulty Level:
    Very Easy
  • Total Repair Time:
    Less than 15 mins
  • Tools:
    Pliers, Screw drivers
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Was heavily shaking.
Old machine and vibrations are still there but weaker. Seemed to turn counter clock wise. Put a 4x4 board behind in order to stop the twisting, and keep hoses safe from vibrating and causing wear. Stays fairly stable now.
Parts Used:
Leveling Spring
  • Robert from LEWISTON, ID
  • Difficulty Level:
    A Bit Difficult
  • Total Repair Time:
    30 - 60 mins
  • Tools:
    Pliers, Screw drivers, Socket set
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Top agitator would not agitate
The repair was very simple. I removed the agitator cap with a small screw driver, removed the retainer screw with a socket set tool. I removed the top agitator, lifted the cam and removed the old worn directional cogs installed the new ones. I reassembled the agitator. All of 10 minutes.... Very easy
Parts Used:
Agitator Directional Cogs
  • Michael from Clarksville, TN
  • Difficulty Level:
    Really Easy
  • Total Repair Time:
    Less than 15 mins
  • Tools:
    Screw drivers, Socket set
2 of 3 people found this instruction helpful.
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Top part of agitator not working
I used a nut driver to remove the screw that held the to part of the agitator onto the bottom part. I then took out the worn out directional cogs and replaced them with new ones and re-assembled the agitator and was back in business. The agitator now works the way it should. Easy fix. The only negative part of this experience was that the shipping was twice as expensive as what the parts cost. Very fast shipping from PARTS SELECT .
Parts Used:
Agitator Directional Cogs
  • Roger from St. Albans, WV
  • Difficulty Level:
    Easy
  • Total Repair Time:
    Less than 15 mins
  • Tools:
    Nutdriver
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the top section of the agitator would not turn
First I came to this web site and discovered some directions from other customers. I then followed those directions to disassemble the agitator. I removed the softener cup by pulling up on the blue plastic retention ring. I then used a flat head screwdriver to remove the plastic cap by placing the screwdriver into the slot on the side and prying it off. Next I used a 3/8 socket and extension to remove the bolt which holds the agitator to the shaft. After the bolt was removed I pulled up on the agitator and removed it from the washing machine. To remove the upper section of the agitator, I placed it on the ground and holding the base with my feet, I pulled on the upper section. I then removed the dog ears, verifyed the problem and ordered the parts (dog ears). The parts arrived in less time than promised, were installed in about 5 minutes and I was back to doing laundry. When you reassemble the agitator, turn it upside down to install the dog ears so they do not fall out.
Parts Used:
Agitator Directional Cogs
  • joseph from san antonio, TX
  • Difficulty Level:
    Really Easy
  • Total Repair Time:
    Less than 15 mins
  • Tools:
    Screw drivers, Socket set
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All Instructions for the 11020096993
136 - 150 of 1039