Models > 11016964503 > Instructions

11016964503 Kenmore Washer - Instructions

All installation instructions for 11016964503 parts

These instructions have been submitted by other PartSelect customers and can help guide you through the washer repair with useful information like difficulty of repair, length of repair, tools needed, and more.

All Instructions for the 11016964503
931-945 of 976
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Washer wouldn't spin and we could see coupling was broken

  • Customer: Sharon from Marina, CA
  • Difficulty: Really Easy
  • Time to Complete: Less than 15 mins
  • Tools Required: Screw drivers, Socket set
  • 0 of 0 people found this instruction helpful
We watched the how to video...repair took less than 15 minutes. You can't go wrong if you just watch the easy to follow video! Washer works as good as new.

bushing between motor and transmision broke

  • Customer: NAN from mt carroll, IL
  • Difficulty: Easy
  • Time to Complete: 30 - 60 mins
  • Tools Required: Screw drivers
  • 0 of 0 people found this instruction helpful
watched the video on line showed how to do it took about 45 min no problem

washer would not spin or agitate.

  • Customer: Gerald from White Cloud, MI
  • Difficulty: A Bit Difficult
  • Time to Complete: 1- 2 hours
  • Tools Required: Nutdriver, Pliers, Screw drivers, Socket set
  • 0 of 0 people found this instruction helpful
electric unplugged, removed water lines. two screws on back of control housing removed, tilted housing back, removed two clips on top of washer housing, removed body. tilted washer backward, removed brackets on water pump and electric motor, pulled motor off and removed broken parts on shaft, replaced with new parts. Lining up motor shaft to washer was a bit tricky but time and patience got it togather. replaced brackets on motor and water pump. put washer upright and put body back on the body has to be set on guides correctly or will not set right. replace clips andtilt top down and screw it. hook up water lines, and electric.

Burning Smell & Knocking Noise

  • Customer: William from Conroe, TX
  • Difficulty: Easy
  • Time to Complete: 1- 2 hours
  • Tools Required: Screw drivers, Socket set
  • 0 of 0 people found this instruction helpful
The hardest part was understanding how to take the cabinet apart. The "exploded" parts diagrams at PartSelect helped immensely.

no spin out of water in drum

  • Customer: james from dumont, NJ
  • Difficulty: Easy
  • Time to Complete: 15 - 30 mins
  • Tools Required: Nutdriver, Pliers, Screw drivers
  • 0 of 0 people found this instruction helpful
followed the video on the web site and repair was amazingly easy. I have two of these machines, and this same part went bad about 1 1/2 year ago, so this time i was ready for everything. Took everything apart, got rid of old broken part, replaced with new, and Bam, washer back up and running, less than 30 minutes, I am limited on space in my basement, so i didn't turn machine on its back, i did it in the upright position, just utilized some wood blocks to hold the motor during part change, and a hand spring clamp to hold pump and hoses out of my way after removing the clips that hold it on. It's not rocket science, if i can do it so can you. Good luck

The washing machine basket wouldn't spin

  • Customer: Kali from Missoula, MT
  • Difficulty: Easy
  • Time to Complete: 1- 2 hours
  • Tools Required: Screw drivers, Wrench set
  • 0 of 0 people found this instruction helpful
Remove the cover of the washer, pull out motor, pry out motor coupler, replace. May have to hammer with a rubber mallet to get it on. Replace motor and washer cover. We also replace the water pump. It wasn't broken, but since we had the washer torn apart, decided to replace it as well. There are lots of YouTube videos to help you out.

motor running . no spin cycle

  • Customer: joe from loveland, OH
  • Difficulty: Really Easy
  • Time to Complete: Less than 15 mins
  • Tools Required: Socket set
  • 0 of 0 people found this instruction helpful
Tipped the washer on its side and took the pump off then the motor then the coupling.

Washer would not always spin

  • Customer: Donald from Metter, GA
  • Difficulty: Easy
  • Time to Complete: 1- 2 hours
  • Tools Required: Nutdriver, Screw drivers
  • 0 of 0 people found this instruction helpful
I purchased the part from PartSelect because it was very reasonable and it was OEM part. I have never replaced this kind of part on a washer so I figured it would take me a while. But PartSelect supplied a video showing the entire repair and that was the only reason I did not struggle with the repair. I will definitely buy any appliance parts I need in the future from PartSelect. Thanks Don

Washer was not spinning, but making a loud spinning noise.

  • Customer: William from Sonoma, CA
  • Difficulty: A Bit Difficult
  • Time to Complete: More than 2 hours
  • Tools Required: Pliers, Screw drivers, Socket set, Wrench (Adjustable), Wrench set
  • 0 of 0 people found this instruction helpful
Disconnected power. Disconnected hot and cold, and drain hoses and placed in a plastic bucket. Pulled cover off the washer. Tilted washer onto its back. Removed 2 clips holding the pump. Disconnected wire harness from motor and removed 2 clips holding motor starting with lower clip. Removed a screw from the upper clip used for shipping. Set motor aside and removed broken pieces of the motor coupler from motor and transmission. The replacement part had a metal sleeve in the center of each white plastic ring. The old part did not. This required tapping the new ring onto both the motor and transmission shafts with a socket and makes for a tight fit. Reversed the process to put everything back together. Some alignment might be necessary to place motor to transmission. I recomment wearing thin work gloves to avoid nicks from sharp edges. I didn't. Washer is spinning again and sounds a lot better.

There was a buzzing sound when washer was turned on and did not work in spin cycle.

  • Customer: William A. Thompson from royersford, PA
  • Difficulty: Easy
  • Time to Complete: 30 - 60 mins
  • Tools Required: Nutdriver, Pliers, Screw drivers, Socket set, Wrench (Adjustable), Wrench set
  • 0 of 0 people found this instruction helpful
First let me say that I received the within 24 hours from when I ordered it online. Disconnected electric and water hoses .Removed screws on the top control panel then flipped it back from washer housing . Removed washer housing to expose main motor. Removed motor clips and screws . Removed motor coupling . Installed new coupling . Put it all back together . Works great!

Washer was not agitating and no spin cycle

  • Customer: Michael from Doylestown, PA
  • Difficulty: Easy
  • Time to Complete: 30 - 60 mins
  • Tools Required: Nutdriver, Pliers, Screw drivers, Socket set, Wrench (Adjustable)
  • 0 of 0 people found this instruction helpful
The repair was easy and the video tutorial was great. That was the easy part. I also had to replace the drain pan and getting it in and out of the pan is no easy task. Plus when you have not moved the washer in 10 years there is some cleaning to do. I would not hesitate to do it myself again. It cost me $20 and some sweat equity.

The tub suddenly stopped moving after the final rinse, before the final spin.

  • Customer: Raymond from Chagrin Falls, OH
  • Difficulty: A Bit Difficult
  • Time to Complete: 1- 2 hours
  • Tools Required: Nutdriver, Screw drivers, Socket set
  • 0 of 0 people found this instruction helpful
I watched the video to get a good idea of the procedure. I followed the instructions to remove the cabinet but kept the washer upright on its base. I left the water feed hoses attached to the wall spigots, but turned them off. The pump was rusted onto the motor shaft so I left it there. I unhooked the pump hoses from the pump so I could remove the pump and motor as a unit. The plastic coupling ends pulled off the motor and gearbox shafts easily. The new coupling ends have metal inserts which are a tight fit on the gearbox and motor shafts. To maintain the original alignment it's important to drive them fully into place. I greased the shafts then tapped the coupling ends on with a hammer and drift. The drift was a metal tube, inside diameter slightly larger than the shafts, but small enough to bear on the metal inserts, not on the plastic. My diagnosis was wrong - the original coupling was in good condition, but the clutch had failed.

Loud screaching noise occured during use

  • Customer: William from East Northport, NY
  • Difficulty: Easy
  • Time to Complete: 1- 2 hours
  • Tools Required: Nutdriver, Screw drivers, Socket set
  • 0 of 0 people found this instruction helpful
Followed written instructions after viewing repair video. Would have been helpful to know how far onto shaft each drive piece needed to be placed. I should have noted old piece placement, though if this was noted in instructions it would have been reassuring to know what is the proper placement. I also placed machine on its back to align the motor and transmission after new parts were installed on each.

Motor Drive Coupling

  • Customer: Kenneth from Stoughton, WI
  • Difficulty: Easy
  • Time to Complete: 30 - 60 mins
  • Tools Required: Nutdriver, Screw drivers
  • 0 of 0 people found this instruction helpful
I watched the video and that was a great help. I just entered my model number and selected the symptom. 61% of the time the drive coupling is the problem and it was. Ordered the part and got it the next day.

Intermittently the spin cycle would not empty the tub fully

  • Customer: Robert from York, PA
  • Difficulty: Easy
  • Time to Complete: 1- 2 hours
  • Tools Required: Nutdriver, Pliers, Screw drivers
  • 0 of 0 people found this instruction helpful
First off, let me say two things, this was my very first washer repair and the installation video was excellent.

Few things though ..... The first thing I noticed was the old parts I removed did not look that bad to me. I was starting to wonder if I was wasting my time. However, its apart now I'll continue on. I had a hard time properly seating the new couplings on either end correctly. They were VERY snug. What I ended up doing was getting a 20mm deep socket that fit perfectly onto the coupling and with a hammer gently, (and I underline gently) tapped the new parts into place. That fixed that problem. I also had some minor difficulty putting the cabinet back together, but nothing earth shattering. The cabinet fits on top of the frame, not under. And lastly, the small clips that hold the console on were not very reusable afterwards so I'll need to order a new set of them sometime.

All-in-all it was a fun repair that didn't take me too long and I saved quite a bit. I definitely would do it again if necessary. I've done about 5 loads of laundry since and everything seems to be working great so far.

- Bob
All Instructions for the 11016964503
931-945 of 976