Models > 11016964503 > Instructions

11016964503 Kenmore Washer - Instructions

All installation instructions for 11016964503 parts

These instructions have been submitted by other PartSelect customers and can help guide you through the washer repair with useful information like difficulty of repair, length of repair, tools needed, and more.

All Instructions for the 11016964503
931-945 of 971
Search Instructions
Keep searches simple, eg. "belt" or "pump". Need help?

washer stopped draining after rinse

  • Customer: Nestor from Miami Gradens FL
  • Difficulty: Easy
  • Time to Complete: 15 - 30 mins
  • Tools Required: Screw drivers
  • 0 of 0 people found this instruction helpful
As directed on the informational vídeo shown on the website with just a few diferences....bit otherwise got the honey do list item fixed....

Washer wasn't agitating or spinning. The timer was working, the motor coupler was intact so I figured I would start with the simplist thing and go from there. If all else failed, I was reacdy to buy a new washer.

  • Customer: Jacob from Lake City FL
  • Difficulty: Easy
  • Time to Complete: 15 - 30 mins
  • Tools Required: Screw drivers, Socket set
  • 0 of 0 people found this instruction helpful
Unplugged the washer and unscrewed hoses. Unscrewed the 2 screws on the back of the control panel and folding it up. Took off the 2 metal ties to get the cabinet off. Once off, I unscrewed the ground from the old Lid Switch and popped out. Put the new Lid Switch in, screwed the ground back in, replaced cabinet, clamps, put the control panel back in place and screwed the 2 screws on back of the control panel back in. Screwed the hoses back on, plugged the washer back in, everything works great again.

Washer left a puddle of water after a load of laundry.

  • Customer: Jeremy from Flagstaff AZ
  • Difficulty: Easy
  • Time to Complete: 15 - 30 mins
  • Tools Required: Screw drivers
  • 0 of 0 people found this instruction helpful
After some research, it seemed like the water pump was the culprit since I knew all of the hoses were good. My washer was a little different from the one in the repair video. My washer didn't have the gauges on a hinge, so it sort of had to hang there. Also, there were no spring clips on the interface/dashboard, there were screws at the back of the washer that I had to unscrew which allowed me to lift up the dashboard so that I could remove the clips from the back to the main panel that surrounds the front/sides. Because my washer was old, I had the most difficulty just pulling the old pump off and putting the side/front panel back on the front of the machine. The video was obviously from a guy replacing a part on a brand new washing machine. Just work the part gently back and forth and you should be able to remove if it doesn't come off right away. I've run 2 loads of laundry through the washing machine with no leaks, so this fix was cheap and awesome!

Noise, then agitator froze up and motor shut off.

  • Customer: Ross from Murphy TX
  • Difficulty: A Bit Difficult
  • Time to Complete: More than 2 hours
  • Tools Required: Nutdriver, Pliers, Screw drivers, Socket set, Wrench set, Wrench(Adjustable)
  • 0 of 0 people found this instruction helpful
There are youtube vids on how to get the thing open. I just wish I'd known the following: 1.remove agitator BEFORE opening the unit up and leaning it back (much easier to work inside the tube with it upright). 2. be aware that a free-floating part known as the skate plate can dislodge while the unit is on it's side/back. It is a generally triangular piece of flat-ish metal between the base of the tub and the top of the drive-train chassis. If it doesn't line up properly after you replace the parts you're going to get a noisy, clanking spin cycle the next time you run the thing (as I discovered).

The cap thingy seal broke and splattered fabric softener.

  • Customer: Diane from Corvallis OR
  • Difficulty: Really easy
  • Time to Complete: Less than 15 mins
  • Tools Required:
  • 0 of 0 people found this instruction helpful
I pulled out the old cap with my hands and jammed the new thingy into place. The lady of house did the repair. Easy

Used machine, unknown age, with zero upper agitator motion. The upper agitator could be turned easily in either direction.

  • Customer: Calvin from Homestead FL
  • Difficulty: Easy
  • Time to Complete: Less than 15 mins
  • Tools Required: Socket set
  • 0 of 0 people found this instruction helpful
Age and condition of the washer were unknown. I had no agitator grease available. I went for just the replacement of the Agitator Directional Cogs. I reviewed the video for replacing the whole kit. Removed fabric softener dispenser and the seal below. The seal needed to be cleaned. Removed the 7/16" bolt with a socket and extra long extension. Removed the agitator. Pulled off upper agitator. The part that holds the cogs is in about the center of the upper agitator. It also needed to be cleaned. One original cog was broken the other were past needing to be replaced. Replaced the cogs and the retainer. There was some effort with getting the upper agitator down far enough to re-install the bolt. That was just a slight alignment issue. The other parts were put back in place.

leaking on tub fill

  • Customer: Timothy from Chandler AZ
  • Difficulty: Really easy
  • Time to Complete: 15 - 30 mins
  • Tools Required: Pliers
  • 0 of 0 people found this instruction helpful
Followed video how to on this website. Super easy.

bushing between motor and transmision broke

  • Customer: NAN from mt carroll IL
  • Difficulty: Easy
  • Time to Complete: 30 - 60 mins
  • Tools Required: Screw drivers
  • 0 of 0 people found this instruction helpful
watched the video on line showed how to do it took about 45 min no problem

washer would not spin or agitate.

  • Customer: Gerald from White Cloud MI
  • Difficulty: A Bit Difficult
  • Time to Complete: 1- 2 hours
  • Tools Required: Nutdriver, Pliers, Screw drivers, Socket set
  • 0 of 0 people found this instruction helpful
electric unplugged, removed water lines. two screws on back of control housing removed, tilted housing back, removed two clips on top of washer housing, removed body. tilted washer backward, removed brackets on water pump and electric motor, pulled motor off and removed broken parts on shaft, replaced with new parts. Lining up motor shaft to washer was a bit tricky but time and patience got it togather. replaced brackets on motor and water pump. put washer upright and put body back on the body has to be set on guides correctly or will not set right. replace clips andtilt top down and screw it. hook up water lines, and electric.

Want spin

  • Customer: Kenneth from Jackson TN
  • Difficulty: Really easy
  • Time to Complete: 15 - 30 mins
  • Tools Required: Nutdriver, Screw drivers
  • 0 of 0 people found this instruction helpful
As per partsselect.

Would not spin,but would fill and drain and could hear motor and trans worked

  • Customer: Diana from Sherborn MA
  • Difficulty: Really easy
  • Time to Complete: 15 - 30 mins
  • Tools Required: Nutdriver, Screw drivers
  • 0 of 0 people found this instruction helpful
Follow instructions in part repair video from part select,but put washer on back first to see if can access area without removing the whole outer cover we did not even need to do that step only took 20 minutes to replace coupling. The video was great

Washer wouldn't spin and we could see coupling was broken

  • Customer: Sharon from Marina CA
  • Difficulty: Really easy
  • Time to Complete: Less than 15 mins
  • Tools Required: Screw drivers, Socket set
  • 0 of 0 people found this instruction helpful
We watched the how to video...repair took less than 15 minutes. You can't go wrong if you just watch the easy to follow video! Washer works as good as new.

Upper agitator not spinning

  • Customer: Eugene from Oak Island NC
  • Difficulty: Really easy
  • Time to Complete: 15 - 30 mins
  • Tools Required: Pliers, Socket set
  • 0 of 0 people found this instruction helpful
Thanks to the excellent video sent with the parts, the repair was quick and easy to accomplish. Thank you !

Did not go into spin cycle/did not drain water

  • Customer: Maria from Stow MA
  • Difficulty: Really easy
  • Time to Complete: 15 - 30 mins
  • Tools Required: Pliers, Screw drivers
  • 0 of 0 people found this instruction helpful
don't know, I ordered the part and my husband repaired it. Did not take him long at all.

motor running . no spin cycle

  • Customer: joe from loveland OH
  • Difficulty: Really easy
  • Time to Complete: Less than 15 mins
  • Tools Required: Socket set
  • 0 of 0 people found this instruction helpful
Tipped the washer on its side and took the pump off then the motor then the coupling.
All Instructions for the 11016964503
931-945 of 971