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Models > 11016964503 > Instructions

11016964503 Kenmore Washer - Instructions

All installation instructions for 11016964503 parts

These instructions have been submitted by other PartSelect customers and can help guide you through the washer repair with useful information like difficulty of repair, length of repair, tools needed, and more.

All Instructions for the 11016964503
931-945 of 976
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Water pump housing leaking.

  • Customer: russ from davie, FL
  • Difficulty: Really Easy
  • Time to Complete: Less than 15 mins
  • Tools Required: Pliers, Screw drivers
  • 0 of 0 people found this instruction helpful
Unplugged washing machine and tilted washer back toward wall. Loosened clamps,removed hoses from water pump and drained water into shallow basin. Pried retaining clips up with screwdriver and lifted pump off of motor shaft. Installed new pump on motor shaft and secured pump with retaining clips. Re-attached hoses and secured clamps. Returned washer to upright position, plugged washer in and ran it through a test cycle with no problems. Watched the video on the replacement of the water pump, so the process was very simple.

Water leaking in floor

  • Customer: Kent from Cushing, OK
  • Difficulty: Really Easy
  • Time to Complete: Less than 15 mins
  • Tools Required: Pliers
  • 0 of 0 people found this instruction helpful
Washer started leaking so I carried it out on the back deck so I could still use it until I had time to fix it, ordered pump, it came in about two days, took about ten minuets to fix and put back in the laundry room. I've had this washer and dryer set for nearly twenty years, I do most things myself, ordering online and having the parts waiting on me when I get home makes things so much easier

Washer developed a leak

  • Customer: Donnie from Newport, TN
  • Difficulty: Really Easy
  • Time to Complete: 15 - 30 mins
  • Tools Required: Pliers, Screw drivers
  • 0 of 0 people found this instruction helpful
I watched your repair video and started out like the video suggested but my machine was not assembled like the video so I did it my way it all went well.

Washer leaking

  • Customer: James from BOYNTON BEACH, FL
  • Difficulty: Easy
  • Time to Complete: 15 - 30 mins
  • Tools Required: Nutdriver, Screw drivers
  • 0 of 0 people found this instruction helpful
I took the cover off the washer off, loosened all hoses and clamps remove old water pump and installed new one.

The agitator had stopped working

  • Customer: Jack from Matthews, NC
  • Difficulty: Easy
  • Time to Complete: 15 - 30 mins
  • Tools Required: Socket set
  • 0 of 0 people found this instruction helpful
We got the parts, watched your video a couple of times and then began the repair. It went well with one exception. None of my socket extensions were long enough to work well. The required length might be added to the video and the printed installation instructions. Also it would have nice to have been able to order a small tube of the recommended lubricant. Overall I was very pleased. Jack

No spin on spin cycle

  • Customer: Thomas from Port Jervis, NY
  • Difficulty: Really Easy
  • Time to Complete: 30 - 60 mins
  • Tools Required: Wrench (Adjustable)
  • 0 of 0 people found this instruction helpful
Easy, If your drive block has an open top, it's worn. Look at a picture of a new drive block and compare. If it doesn't match, then you need a new drive block. Note: Also check the drive clutch and clutch liners or pads...they may be worn. In my case it was the drive block this time. So to start, take off the fabric softenner dispenser in the center of the washer. Then pull out the seal. then remove the bolt. and pull off the agitator assembly. after that tap off the lock nut with a punch and hammer or if you have the special spanner wrench tool, use that. Once removed, pull out the inner tub and then pull the drive block off the shaft. Put the new drive block on and reverse the procedure from there. Tap the lock nut tight with the punch and hammer while re-installing. I'm so glad I did this repair. $15 is so much better than just giving in and buying a new washer!!!

agitator broke

  • Customer: Joseph from Kalkaska, MI
  • Difficulty: Really Easy
  • Time to Complete: Less than 15 mins
  • Tools Required: Socket set
  • 0 of 0 people found this instruction helpful
very easy to repair , instructions very clear , parts person very good to talk to, parts got here fast

The hot water male outlet was cracked and leaking.

  • Customer: Wanda from St Louis Park, MN
  • Difficulty: Easy
  • Time to Complete: 15 - 30 mins
  • Tools Required: Nutdriver, Pliers, Screw drivers, Wrench (Adjustable)
  • 0 of 0 people found this instruction helpful
We found a significant leak in the back of the washing machine. We found the hot water male outlet was cracked and leaking. As we attempted to remove the hose the outlet broke off. My husband isn't the handyman like a professional however he can work a work a wrench and is good with taking things apart and putting them back together. He unplugged the washing machine to remove the electrical hazard first. Then he began removing the top control piece and onto the back panel removal. In total there were 7 screws removed. The last screw held the hot/cold thermostat.The piece came out easily and unplugged easily. Important to make sure you know which plugs came from which connection mark them. There is a total of 6 wires. My husband removed the water hose clamp that connected the thermostat to the two water inlets. He removed the piece and went through the same steps in reverse. In total he had it apart and back together fully functional in about 30 minutes. The piece we got shipped saved our rear ends. Replacing the piece was easy peasy lemon squeezy. We didn't have to buy a new washing machine. The piece came overnight and my machine runs like a champ. Awesome deal on the replacement part and it was in stock and easy to install.

machine would knock at the front of the machine on spin

  • Customer: Barbara from Holmen, WI
  • Difficulty: Really Easy
  • Time to Complete: 15 - 30 mins
  • Tools Required: Pliers, Screw drivers
  • 0 of 0 people found this instruction helpful
Watched the video on your site for that part

washer quit in cycle

  • Customer: Brett from Hurst, IL
  • Difficulty: Really Easy
  • Time to Complete: 15 - 30 mins
  • Tools Required: Screw drivers, Socket set
  • 0 of 0 people found this instruction helpful
very easy, pop up the top, unscrew 2 screws, unplug switch , plug in new switch replace 2 screws ,put top down,finished

Washer wasn't agitating or spinning. The timer was working, the motor coupler was intact so I figured I would start with the simplist thing and go from there. If all else failed, I was reacdy to buy a new washer.

  • Customer: Jacob from Lake City, FL
  • Difficulty: Easy
  • Time to Complete: 15 - 30 mins
  • Tools Required: Screw drivers, Socket set
  • 0 of 0 people found this instruction helpful
Unplugged the washer and unscrewed hoses. Unscrewed the 2 screws on the back of the control panel and folding it up. Took off the 2 metal ties to get the cabinet off. Once off, I unscrewed the ground from the old Lid Switch and popped out. Put the new Lid Switch in, screwed the ground back in, replaced cabinet, clamps, put the control panel back in place and screwed the 2 screws on back of the control panel back in. Screwed the hoses back on, plugged the washer back in, everything works great again.

Want spin

  • Customer: Kenneth from Jackson, TN
  • Difficulty: Really Easy
  • Time to Complete: 15 - 30 mins
  • Tools Required: Nutdriver, Screw drivers
  • 0 of 0 people found this instruction helpful
As per partsselect.

washer will not run through the cycles without stopping

  • Customer: james from marlin, TX
  • Difficulty: Really Easy
  • Time to Complete: 15 - 30 mins
  • Tools Required: Nutdriver, Screw drivers
  • 0 of 0 people found this instruction helpful
removed the two screws that attached the top to the base. lean top back to access the lid switch. install the new one; best to have door open when installing. real easy repair that saved me mucho dinero.

Washer would stop during any cycle until lid is opened and closed.

  • Customer: Edward from Denver, CO
  • Difficulty: Really Easy
  • Time to Complete: Less than 15 mins
  • Tools Required: Nutdriver, Screw drivers
  • 0 of 0 people found this instruction helpful
Unplugged the washer. Removed the 2 screws on back of control panel. Pulled the control panel forward. Flipped the control panel back. Disconnected the cable from the lid switch. Removed the ground screw with a nut driver. Opened the washer lid. Removed the lid switch. Snapped the new lid switch into place. Closed the lid. Installed the ground screw. Installed the lid switch cable. Put the control panel back in place and pushed back. Installed the 2 rear screws into the control panel. Plugged the washer in.

Washer would stop between cycles

  • Customer: James from Wichita Falls, TX
  • Difficulty: Really Easy
  • Time to Complete: Less than 15 mins
  • Tools Required: Nutdriver, Screw drivers
  • 0 of 0 people found this instruction helpful
I unplugged washer, then, removed the control panel with two screws on back, slid unit back and up. Unscrewed ground screw and unplugged harness, lifted lid and removed switch. In order to re-install lid switch, lid has to be in the up position, otherwise it will not fit properly. Reattach harness and ground screw, then control panel. Plug and go. My wife says that the washer works better than ever. Very easy! Saves money!
All Instructions for the 11016964503
931-945 of 976