11016962501 Kenmore Washer - Instructions

took the washing machine out of the washroom closet and did the repair in the kitchen

Parts came promptly. Disassemble agitator as per tutorial video on website. Replace locking "dogs" and reassemble. Cheap, effective fix!

Rubber O ring around the Inner Cap was rotted and busted through. Replaced with new Inner Cap Seal. Easy as pie!

take the cabinet frame out first, take the pump off the motor assembly, take motor out, found the coupling is broken. replace the coupling, put back everything. That's all. Washer start to work immediately.

Youtube video

had to take the entire shell off the washer and then it was 2 simple clamps.

Watched the video on this sight. Fallowed instructions in video and everything went very smooth.

Unplugged, removed water supply hoses, removed drain hose from washer, laid whole washer on it`s back without removing the cabinet, popped clips off the water pump and laid to side, took two screws out of clips that hold motor on and popped them off with a screw driver, unplugged wiring harness and another single wire on motor and then lifted motor off. Then pried the plastic pieces of the coupling off the the motor and transmission shaft. Cleaned debris off motor and washer, replaced plastic piece to the transmission and set rubber part on plastic. Then replaced new plastic piece on motor and set motor back into bracket and put all parts back on in reverse order. I make it sound hard but was a easy job.

disconnected the power, the water supply hoses and took the drain hose out of the wall. Tilted the washer back, undid the 2 clip,took the pliers slid the clamps back. Installed new pump. Put everything back. Done.

I followed the video on replacing the direct drive coupling. It was easy to follow and gave step by step instructions for screw locations, fastener and part removal and installation.

Forget the instruction book, it's too time consuming and it's a knuckle buster. Disconnect all hoses and lay machine on it's back. (Have plenty of rags to soak up the half gallon of water still in the pump). Use pliers to slide back hose clamps on pump and slide off hoses. Use screw drive to snap off clamps holding pump in place. Remove pump. Simply reverse process to install new pump. It nearly was one of my wife's 5 minute jobs she always has on her "Honey Doo" list.

watched a video that showed how to repair that you had on your web site. also read some of the remarks that other people left on site, one was super easy. just laid washer on its back, unhooked both water lines from pump. unhooked both metal clips holding pump and pulled off. replaced new pump in reverse order. didn't have to go thru all the procedures of taking off the body or nothing. 15min job.

I followed the 'how to' video, stopping the video when needed to complete a portion of the repair. I was doing the repair in a laundry closet, which took me a little longer, but with the right parts ordered and the instruction video this project was easy and does not take very long.

Took agitator apart as shown in video, changed the agitator dogs, put agitator back together. Works great.

Looked on line and found the cheapest repair for my symptoms seemed to be the tub wear pads. Disconnected the washer, tilted it to where I could inspect the pads and discovered one was missing. So ordered a set, (Only complaint was the shipping was as much as the part). Parts arrived in 2 Days (!). Tilted the washing machine again...reached up with a small flathead screw driver and pryed the old pads off...snapped the new ones on (takes a little pressure, so eat your wheeties)...and job done. Stood everything back up and re-connected hoses, drain and plug...Works like brand new...Unfortunately for the wife who thought she was going to get a new one....LOL