ApplianceGeneral Electric Refrigerator
Level of DifficultyReally easy
Time to do repair1- 2 hours
Age of Appliance5 - 10 years
Per the trouble shooting guide on the home page of the website. I suspected the defrost timer was bad because ice had heavily accumulated on the back wall of the freezer compartment and the temperature inside the refrigerator was warm. First, I removed all the freezer racks. Then removed the (4) screws on the back wall in the freezer compartment. I then removed the ben from the ice maker to allow more room. Once I saw all the ice, I unplugged the refrigerator, and used a hair dryer to defrost ( it took about an hour to get it all). Once the ice was all gone, I then moved into the refrigerator compartment and removed the top shelve. This allowed me more room and access to the defrost timer which was behind the back panel. I used the trouble shooting guide to test the old timer prior to removing the new one from the package, (just in case I needed to send it back). Through this test I determined that the timer was bad, it wasn't the heating element or the t-stat. It was very easy to access, I removed the two knobs and lifted up the panel. I located the defrost timer and removed the screws as directed. I replaced the timer just as I had removed it, plugging in the electrical terminals per the removal process. I then reversed the order and put the panel and top shelve back on. Once all complete, I then moved back into the freezer compartment and replace the back panel and then the ice ben. I plugged it in and haven't had a problem since. This site has saved me a tremendous amount of money, a service contractor quoted us $300, to determine the problem. I ordered the part and it was sitting on our door stoop the next morning.