Refrigerator was not as cold as usual and freezer was not keeping ice cream solid.

ApplianceGeneral Electric Refrigerator


Level of DifficultyEasy

Time to do repairLess than 15 mins

Age of ApplianceMore than 10 years

Tools Nutdriver
Screw drivers

Diana From San Ramon, CA

Apr 24, 2013

First had to diagnose the problem. From reading others stories, figured it would be the timer, thermostat or heater. First removed the back panel of the freezer. There are 3 screws at top that will need a phillips screw driver and 2 hexagon nuts at bottom. The defrost heater is at the very bottom. If the glass is black, it's burnt out. Got that clue from others. Had to shop for fresh produce and meats as the days went. Put towels at the bottom of freezer over the drain hole so it doesn't overflow while defrosting it the first time. There will be lots of water if the outside of the panel that covers the coils has a sheet of ice on it as well from the build up. Used hair dryer a couple of times every 2 days until the part arrived to avoid a big build up of ice again. Once the part arrived, instead of standing there and defrosting the coils, it was easier to empty the frigerator contents into a cooler. The freezer contents went into outside freezer, probably would be ok in cooler for a day. Unplug and let it defrost overnight. Had plenty of time to plan this because it took at least 5 days to receive the part. Unscrew the bracket, remove the plug-in from both ends of defrost heater/bracket assembly and lift out. Plug in new one, screw in place. You're done. Now hubby can have his coolers back and go fishing! Good as new. Fridge is 38-40 degrees and ice cubes are solid within a few hours. Darn, I won't be getting that French door fridge for awhile, I guess.

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Diagrams and Parts List for this repair

Part PhotoPart DescriptionPriceAvailability

Defrost Heater and Bracket Assembly

Part Number: PS303781

In Stock