This part is a door balance link kit, also sometimes known as door cable or door spring cable kit, that helps support the door as it opens and closes by connecting to the dishwasher door hinges. The kit includes two door balance links and two door balance mounts with wheels, which will replace both the left and right sides. The only tool needed is a 5/16 nut driver. Before removing the existing kit, take note of how the door balance link kit is assembled for a smooth replacement process. It is recommended to check the door springs in case they need to be replaced as well.
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Troubleshooting
This part fixes the following symptoms:
Door latch failure | Door won’t close | Noisy | Leaking
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37 questions answered by our experts.
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Liam
July 20, 2017
I’m having problems with my dishwasher door. I recently replace the ropes and then I replaced the pulleys and yet the door is still flimsy and barely holding itself up. I need advice on how to move forward
Hi Liam, based on your description you should check the springs on the door. It sounds like they are weak, which would cause the door to act that way. You should also check to see if the springs are in the right place on the base. Please let us know if you have any further questions!
32 people found this helpful.
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Abby
December 3, 2017
The door to my dishwasher just slam open. No resistance when opening. Not sure which part I should order.
For model number KDTE104ESS0
Hello Abby, Thank you for contacting us. I have researched the model you have provided and have found the part you’re looking for is Part Number: PS972325, Door Balance Link Kit.This part is a door balance link kit, also sometimes known as door cable or door spring cable kit, that helps support the door as it opens and closes by connecting to the dishwasher door hinges.Hope this helps!
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Susanna
July 31, 2018
When lowering the door, last night, i heard a popping sound...the sound you hear when a cord, or spring snaps. now, when lowering the door it seems heavy....as though there is nothing to help hold it from flopping down. my door is extra-heavy, as it has a wood panel. thanks for any guidance you can give me.
For model number KUDS03FTPA3
Hello Susanna, Thank you for the question. I suggest checking the Door balance Cables on each side of the door. The cables help support the door as it opens and closes by connecting to the dishwasher door hinges. PartSelect #: PS972325, This part is a door balance link kit, also sometimes known as door cable or door spring cable kit.The kit includes two door balance links and two door balance mounts with wheels, which will replace both the left and right sides. The only tool needed is a 5/16 nut driver. Before removing the existing kit, take note of how the door balance link kit is assembled for a smooth replacement process. It is recommended to check the door springs in case they need to be replaced as well. Hope this helps!
20 people found this helpful.
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Simon
July 20, 2017
So one of the links broke on my dishwasher and I have to buy this kit to fix it. I know the kit comes with 2. So my question is do I have to replace both or can I just save one for a rainy day?
Hi Simon, although you do not have to replace both sides together, we do recommend doing so. This is because it will create an even wear, and the unbroken one has potentially been weakened. Best of luck with this repair!
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Jade
July 20, 2017
My dishwasher is being the biggest pain!! I just recently had a repair man in here and I don’t want to do that again so i’m looking for help on how to fix it, or even just diagnose it. The door wont close properly and I think it has something to do with the alignment. Its not completely straight, and tbh looks a little lopsided. What should I do
Hello Jade, by the sounds of things your dishwasher door has been lifted off the hinge pin. To fix it you must lift the door, and see if you can pop it back on to the hinge pin. If you are not able to, you may need to pull the unit outwards to access the hinge assembly. If you cannot get the door back onto the hinge pin, you may need to replace the hinge assembly because it may be damaged. I hope this helps.
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Sarah
September 15, 2017
I can't reattach the lower arm that sprays there isn't anything for it to clip onto. I have a Kenmore quiet guard
For model number 58715142400
Hi Sarah,
Thank you for the question, I suggest maybe checking the diagrams for your model number to see if you are missing any parts. There should be a Spray Arm Nut, PartSelect Number PS420799. Then there should be a Base Filter Part Number PS3655066 and then the Filter Ring, Part Number PS420499. These parts should fit all together.
Hope this helps!
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Bob
September 26, 2017
What is the length of the cord on this part? I bought one from another place and it was too short.
For model number KUDP02FRSS0
Hi Bob,
Thank you for your question. Unfortunately the manufacturer does not give us specifications on their parts. We have taken a picture of this part on a one inch grid background. Each half of the cord are approximately 12". I hope that helps. Good luck with your repair.
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Bonnie
January 22, 2018
The door will not stay closed. Has been working fine until today. Tried the troubleshooting turn off at the breaker. Cancelled out all the programs. Checked the racks for anything hold it. Still will not close. Dishwasher is a little over 1 year old. I can get it to close but it pops open again unless i hold it closed. If it has hopped off the pin, how do i fix it and does the fix require a lot of strength ?
For model number KDFE104DSS1
Hi Bonnie,
Thank you for your question. If the door is not latching correctly, there are some parts that you will need to check to see which one is causing the issue. You will need to check the door balance link kit, the mounting brackets, the door springs, the adjuster clips, the door hinges, the door strike and the door latch. I hope this helps. Thank you and have a great day!
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Thomas
October 8, 2017
The top drawer of the dishwasher will not stay in. What do I need to do?
For model number KUDS01DLWH6
Hi Thomas, Thank you for the question. If the rack is coming off the end of the rails when you pull it out you will need to check the rack stops. The stops fit in the end of the rails that attach to the inside wall of the dishwasher and prevent the rack from coming all the way out and off the rails. Hope this helps!
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Deborah
September 6, 2017
The dishwasher door is extremely heavy when lowering to put dishes in. What part would you suggest i need to fix the problem?
For model number 66513793K603
Hi Deborah,
Thank you for your inquiry. The door balance link kit is the most likely cause for this, I would also suggest checking your hinges and checking your door springs as well. Good luck with your repair.
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Part Videos
Replacing your KitchenAid Dishwasher Door Balance Link Kit
Customer Repair Stories
Average Repair Rating: 3.9 / 5.0, 184 reviews.
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Sorry, we couldn't find any existing installation instruction that matched.
Replaced Hinge Link
Pulled dishwasher from under counter, attached link to spring, hooked spring back into frame/chassis, threaded link through pulleys, attached other end of link onto door, reinstalled dishwasher under counter. All's well. Note-I purchased an extra link anticipating that the other one will fail. They're cheap enough.
Scott from Fort Lauderdale, FL
Difficulty Level:
Easy
Total Repair Time:
Less than 15 mins
Tools:
Screw drivers
618 of 646 peoplefound this instruction helpful.
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Door spring link broken
1. Open the dishwasher and remove the two plastic grommets about halfway down on either side of the opening. Then remove the two screws under the grommets.
2. Remove the kick plate under the door. May have to lower unit by turning the feet using the adjustable wrench.
3. Make sure you have enough slack in the water input line and electrical wiring that you can pull the dishwasher out about 12 inches or more.
4. There is a spring and nylon rope link on both sides of the unit. Probably just one link is broken, but the replacement comes with two, so you can replace both or save one as a spare. Look at the good side and it should be pretty self explanatory how it attaches. I found it easiest to first thread the link around the lower pulley, then attach the link to the spring, then spring to the rear support, then the link to the door.
5. Reverse (2 to 1) to reinstall the dishwasher.
Sean from Ramona, CA
Difficulty Level:
Easy
Total Repair Time:
15 - 30 mins
Tools:
Screw drivers, Wrench (Adjustable)
152 of 171 peoplefound this instruction helpful.
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The door would drop open when it was released
This was the second time I had this problem so I knew the symptoms and remedy. The tools needed were two nut drivers a ¼” and 5/16” along with a flat pry bar and Phillips screw driver. I started by removing the lower front panel by removing the two ¼” screws on either side. The lower panel will lift up and then can be removed by pulling on the bottom. There is a flat sheet metal piece behind the front panel with insulation that can be removed very easily along with the front panel. When the front panel is removed it exposes the front legs that may need to be dropped to let you lift the dishwasher over the tile (if you have ceramic tiles). The next step would be to remove any ties to the counter top if it is attached. Mine were attached by the two straps on either side with Phillips screws. After the top is free, lower the front legs by lifting the dishwasher with the flat pry bar and threading the legs up into their holders. With the legs lifted the dishwasher can be pulled out to expose the tension springs located along the sides at the very bottom. Chances are the ropes are broken off the plastic holders that fit over the door hooks. Remove the plastic guides by removing the 5/16” nut from the middle of the lower roller. Remember to note which hole the screw is coming from this also sets the tension for how fast or slowly the door drops. Placing the nut closer to the front will drop the door slowly and toward the back will drop the door more quickly. I placed mine in the middle hole. When the plastic guides are removed attach the nylon pope to the spring and attach to the back of the dishwasher. There is a hole located on a flat piece of sheet metal the spring will attach to at the back of the dishwasher (if it is broken). Check the other side if it is still in tact. With the spring in place weave the rope around the plastic guides then pull the springs to help get the plastic end over the door hook located at the bottom of the door. Repeat this operation for the other side (kit has a both sides covered) and reinstall dishwasher in cabinet. Steps 1) Remove front panel (1/4” nut) 2) Release Dishwasher from Cabinet 3) Lower front legs 4) Pull Dishwasher out from under Cabinet 5) Remove Rope Guide (5/16” nut) 6) Install new Rope Guide (Supplied in Kit) 7) Attach new rope to Spring and attach spring to dishwasher 8) Weave rope through rope guide 9) With door closed pull spring to relieve tension so rope can be attached to door 10) Repeat for other side (Kit has both sides)
David from La Quinta, CA
Difficulty Level:
Easy
Total Repair Time:
30 - 60 mins
Tools:
Nutdriver
122 of 132 peoplefound this instruction helpful.
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dishwasher door fell open rapidly
removed screws thet secure it to counter..pulled out dishwaser as allowable by connections replaced the part using pliers to pull back the door spring....replaced the dishwasher in place..fastened the counter screws..easy!
Ordered the parts on your site since I could find a parts schematic that really helped. I had to move the unit out and replace the spring on one side. We replaced both nylon cords since the other was showing a little wear. Received the parts quickly and made the repair the same day.
Pulled dishwasher out from under counter. Relaced cord with plastic hook attaching spring to door. Very easy.
Very impressed with Partselect.com. Full schematic of dishwasher made it easy to select part.
Delivered in 1 day. Fantastic. Highly recommend
Stephen from Galt, CA
Difficulty Level:
Really Easy
Total Repair Time:
Less than 15 mins
Tools:
Pliers
29 of 34 peoplefound this instruction helpful.
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The Dishwasher door counter balance mechanism was broken.
First remove the two screws holding the kick plate at the bottom. Next I pried off the 2 plastic bulb access caps on the sides in front and removed the screws holding the machine between the cabinets. I pulled out the washer as far as I could without having to shut off the water and remove the water line or the power supply. I pulled out the broken link assembly consisting of a nylon cord with plastic end pieces that connected on one end to the tension spring and on the other to the cantilever mechanism on the door. The difficult task was getting the long spring to hook onto its position at the back of the machine when I could only pull the machine out several inches as it was held by the shortness of the water and power lines. I used the tang end of a long file shoved inside one end of the spring as a holder while I moved the spring back into position and turned it until it caught hold and snapped into place. Once that was done I was able to pull the cord (which had one end attached to the spring before I had positioned it) using a pair of pliers and a great deal of effort enough to hook the plastic end over the hooked part attached to the door. I pushed it back and replaced the side screws and the kick plate.
peter from chicago, IL
Difficulty Level:
A Bit Difficult
Total Repair Time:
15 - 30 mins
Tools:
Screw drivers
23 of 613 peoplefound this instruction helpful.
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Door balance link connection was broken
Disconnected dishwasher from countertop and slid out about 1.5 feet. Removed old link. Installed new link and reconnected to spring. slid dishwasher back under counter. Replaced 2 screws back to countertop. It was really really easy.
Turned off water supply and electricity, removed the front kick panel on the dishwasher. Disconnected the water supply line, removed the two screws above the door securing the dishwasher to the underside of the countertop. Pulled the dishwasher out from under the counter, replaced the spring and balance link for each side. I found that the new balance link kit that I purchased was better engineered that the origanal equipment.
Keep searches simple. Use keywords, e.g. "leaking", "pump", "broken" or "fit".
Sorry, we couldn't find any existing reviews that matched. Try using some different or simpler keywords.
★★★★★
★★★★★
Robert B - April 27, 2023
Verified Purchase
Dishwasher repair
Parts received in reasonable time, good quality, reasonable pricing.
★★★★★
★★★★★
Daniel B - March 18, 2023
Verified Purchase
Good part
Was very expensive for what it is however worked well .
★★★★★
★★★★★
Chris H - January 31, 2023
Verified Purchase
Worked as expected!
PartSelect made finding the right product to repair my dishwasher door super easy. The instructions for installation were clear and accurate. Even I could do it :)
★★★★★
★★★★★
Robert L - October 6, 2022
Verified Purchase
Easy install
Easy to install. Works perfectly.
★★★★★
★★★★★
John W - August 27, 2022
Verified Purchase
Yep
Done well...kw
★★★★★
★★★★★
DALE G - May 23, 2022
Verified Purchase
Easy repair
The replacement parts took about 20 minutes to install, and solved the problem inexpensively. A mouse had chewed through the rope, and was killed when the spring retracted the loose end. Subsequently, the dishwasher door dropped to the floor whenever unlatched.
★★★★★
★★★★★
Richard H - April 18, 2022
Verified Purchase
Good service
Although very pricey, part arrived quickly in good condition.
★★★★★
★★★★★
Jerry D - April 18, 2022
Verified Purchase
Very simple to install.
Parts were just as expected, video came in handy.
★★★★★
★★★★★
Dale S - March 26, 2022
Verified Purchase
Easy repair.
Great condition. Exact factory replacement.
★★★★★
★★★★★
Laurie F - February 22, 2022
Verified Purchase
Dishwasher door fix
Parts came quickly and was extremely easy to install.
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Model Cross Reference
This part works with the following models:
PartSelect Number: PS972325
Manufacturer Part Number: 8194001
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