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964350-1-S-GE-WR17X11705        -Ice Bucket Auger
964350-1-S-GE-WR17X11705        -Ice Bucket Auger https://www.partselect.com/Schematics/GE/00120714i05.gif

Ice Bucket Auger

Your Price

$35.96
Get this part fast. Average delivery time via standard shipping: 1.8 days.

PartSelect Number PS964350
Manufacturer Part Number WR17X11705
Manufactured by GE

When activated, the auger rotates and pushes ice out of the bin through the chute to the user.

This part works with the following brands: General Electric, Hotpoint.

This part works with the following products: Refrigerator.

This part fixes the following symptoms:

  • Ice maker won’t dispense ice.
  • Ice maker not making ice.
  • Ice maker dispenses too little ice.
  • Not dispensing water.
  • Noisy.

Videos For installing this part.

Questions & Answers

Ask our experts a question on this part and we'll respond as soon as we can.

Most Helpful

Question:

I have an ice/water dispenser and the ice side works but the water side doesn’t. Do I have to replace the whole assembly?

Colleen
Answer:

Hi Coleen, we recommend removing the waterline fitting, it is found at the bottom of the freezer door. If you try the water again and the water comes out of there, then the waterline inside of the door is frozen. The solution to this would be to turn the appliance off for 3-5 hours with the doors open to let it defrost. Best of luck with this repair.

6 people found this helpful.
Question:

The ice in my dispenser is piling up. I took a few pieces off to see whats going on and noticed that the auger is turned counter clockwise, which based on my research I hink is the wrong direction? Is this causing the buildup do you think? How would I attempt to fix this

Mel
Answer:

Hello Mel, unfortunately if your motor is running backwards that is a sign that it needs replacing. Please let us know if you have any further questions.

5 people found this helpful.
Question:

My ice dispenser is underproducing. I’m getting ice out of it but it’s more like one cube at a time and long waits in between. Is there something wrong with my dispenser, my auger, or some type of valve? Where would you suggest I start?

Heather
Answer:

Hi Heather, we recommend starting with the ice bin assembly. Remove it and check the auger WR17X11705 for damage. Then you will need to check the dispenser auger drive WR02X11941 for stripping. I hope this helps!

4 people found this helpful.
Question:

The plastic auger is broken and cracked the plastic part near where the ice cubes come out. Also, the ice maker works but i have to turn it on and off or it fills too full or stays empty. What do i need to do. There is always a clump of ice in the right back corner that seems like the water may keep dripping there. I don't know for sure what causes.

bonnie for model number GSS25KGMCWW
Answer:

Hi Bonnie, Thank you for your inquiry. It sounds like you might be having a leaking issue with your ice maker. I would check the ice maker fill cup to see if it has been broken at all. If that part is fine, you should begin by testing your Water Inlet Valve with a multi-meter to see if it is malfunctioning. Sometimes leaking can be caused when the valve is sending up too much water and the ice maker over flows. If your valve is fine, it is quite possible that your ice maker needs to be replaced. I hope this helps!

3 people found this helpful.

Most Recent

Question:

Hello,I have a Hotpoint fridge and the ice maker makes ice every now and again. What should I be looking for to have it make all the time? And second the auger is broken.What part number will I need to replace it with?

Jim for model number HSS25GFPJWW
Answer:

Hi Jim, Thank you for the question. I would first make sure the ice maker is filling with water. Try to keep an eye on the ice maker to see if it fills with water. If it fills slowly you may need to replace the water filter. The filters should be changed every 6 months. If the water flow is fine and the filter is under 6 months old, you may have to replace the ice maker its self as the parts to the ice maker are not sold sepratly. The Auger you need is, PartSelect Number PS964350. Hope this helps!

Question:

I need the clear plastic part that pulls ice to dispense what part # do i need for a double door

James for model number GSS25SGPESS
Answer:

Hi James, Thank you for your question. You would need your auger, which is this part. Good luck with your repair.

Question:

The auger [plastic clear worm ] is broken, it does not dispense ice, do i need to replace the whole assembly or just the auger

Mario for model number GSH25JSTCSS
Answer:

Hi Mario, Thank you for your question. If the only thing that is broken is your auger, I would say that would be the only part you would have to replace. I hope that helps. Good luck with your repair.

1 person found this helpful.
Question:

What order do the auger blades go on the shaft

robert for model number hsh251ftabb
Answer:

Hi Robert, thanks for the question. The auger blades should be numbered so you can determine the order they go on in. For more information, you may want to take a look at our repair video for Part # PS964350. Hopefully this helps you complete the repair yourself.

2 people found this helpful.

Installation Instructions Provided by PartSelect customers like you.

Average Repair Rating: 3.3 / 5.0, 114 reviews What's this?
 

0 of 1 people found this instruction helpful

Parts Used:
  • Ice Bucket Auger
Level of Difficulty: Really Easy
Time to do repair: 15 - 30 mins
Tools: Screw drivers
Customer: C BOYD from VANCOUVER, WA

Ice maker auger fins broke off partly

Dissembled replace part and reassembled. Nut at the end of the auger had also been broken ordered part and dissemblend and replaced nut and reassembled. All in all it took about 30 minutes. The parts arrived within two days of order. Great job c boyd allred.

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0 of 1 people found this instruction helpful

Parts Used:
  • Ice Bucket Auger
Level of Difficulty: Easy
Time to do repair: 15 - 30 mins
Tools: Pliers, Screw drivers
Customer: Daniel from Deming, NM

Ice maker wouldn't crush the ice

removed a total of 3 screws, disassembled the auger unit upon removal and then reassembled the auger blades on the new unit. Inserted it, replaced the three screws, and put the unit back in the freezer. Within a few hours my ice maker was working just fine once more.

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0 of 1 people found this instruction helpful

Parts Used:
  • Ice Bucket Auger
Level of Difficulty: A Bit Difficult
Time to do repair: 15 - 30 mins
Tools: Screw drivers
Customer: eric from Yorkville, IL

Ice auger broke

there are a few more pieces to remove and replace than it originally looks like. just take your time and it will go smooth. I only had to take it back apart once because i put a piece on backward. If I would have taken care to watch what i was doing, I would have been done in about 15 minutes or so.

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0 of 1 people found this instruction helpful

Parts Used:
  • Ice Bucket Auger
Level of Difficulty: Difficult
Time to do repair: 30 - 60 mins
Tools: Pliers, Screw drivers
Customer: Ellie from Poland, ME

The plastic auger broke because the ice backed up in the bucket until it was too full.

Remove two screws on bottom of ice bucket and one screw at top of clear ice shield. That removed the front cover. Auger was held in by a screw with a clamp ring around it. Recommend WD40 around this screw. Screw is plastic slotted so use care not to destroy the slot on the screw. To loosen screw turn CLOCKWISE, which is reverse from normal.

Lift out old auger unit carefully. Using Phillips screw driver, place on end of auger where the ice crushing blades are. Slide the whole ice crushing blade unit on to the screw driver. You will be able to slide the blades off the screwdriver onto the new auger in the correct order.

Reinstall new auger back through the hole carefully. Tighten the white plastic screw counter-clockwise. Reassemble cover and ice shield.

Control rod at bottom of basket should be in the correct location. If it isn't then all ice might come out crushed. Push water control button on front of fridge to reset.

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0 of 1 people found this instruction helpful

Parts Used:
  • Ice Bucket Auger
Level of Difficulty: A Bit Difficult
Time to do repair: 15 - 30 mins
Tools: Pliers, Screw drivers
Customer: Joe from Wimberley, TX

Ice bucket augar

located the augar took apart screws lifted augar out most important what out how the blades are located if you do not put them back the same way exactly the same way you will have trouble

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0 of 1 people found this instruction helpful

Parts Used:
  • Ice Bucket Auger
Level of Difficulty: A Bit Difficult
Time to do repair: 30 - 60 mins
Tools: Pliers, Screw drivers
Customer: Ronald from League City, TX

Ice had hard time coming out of ice dispenser

Had to replace the Auger Assembly - Ice Bucket. Ice would back up and when bucket was full it would take forever for ice to dispense due to auger blade was cracked. This repair job was not simple due to plastic parts around assembly difficult to remove for fear of cracking them. Started off by removing to screws on bottom and top to remove plastic cover. Then other side had clear plastic protector to remove. Removed that and also on the bottom there is the long metal rod that used to up/close ice hole you have to undo the screw so the rod can be removed from housing. Make sure its undone but dont have to completely remove it so one can remove the outer white plastic coverings. The main challenge was getting the inside white plastic cover to remove from housing to get at auger assembly. This plastic piece had tabs on side but they do not move so I used a flat head screw driver to pry a little clearance on each side and then forced the plastic cover out. This was set in there pretty good and did not want to crack any parts. Once this is removed you can fully see the auger assembly. Make sure you remember how it goes together. The end of auger has a c clamp that is metal on top of plastic screw. This was a pain to remove and be careful or you will crack the plastic screw tabs. I used a flat head screw driver to pry it off. Once this is removed you can unscrew the screw on the end. Its reversed screw meaning you have to turn it to the right or clockwise to loosen it or you strip the threads. Once this is removed i took each screw or washer or blade off in order and set them around an old screw driver in the exact order they came off laid out on table in same layout as auger. This helps one remember how it goes back on in the even you forget. Easy to install new auger and they take each piece off screw driver in the order you took them off and place back on auger device. Put plastic screw back on and end c clamp. The blade on the auger with 2 blades that is attached to it that kinda swings freely in the middle of assemble has to attach back into the plastic housing properly before you snap all covers back on. Make sure you align this properly. And then fit all plastic housings back on and the clear plastic cover on top and screw back in. Make sure metal rod is aligned back on the bottom with the tab from plasitc housing which tighens with screw. This has to be lined up in the tab so when you hit button for ice it comes out. Otherwise no ice will come out as dispenser hole will be blocked. I took a few pics to see how things were put together before taking apart. Job was not too bad just have to worry about plasitc parts cracking during dis-assembly to get at auger. One should be able to do it on their own. First time i tackled this issue. The auger works great now and ice comes out normal as it should.

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0 of 1 people found this instruction helpful

Parts Used:
  • Ice Bucket Auger
Level of Difficulty: Easy
Time to do repair: 15 - 30 mins
Tools: Screw drivers
Customer: BILL from ASHTABULA, OH

End of auger broken

If you pay attention how everything comes a part, putting the tray and auger back together is easy, the only thing that is unusual is that the threads on the end of the auger are reverse threaded. If you do not look at the replacement you are installing first there is no way to tell when you go to tear the old one apart. Also pay attention to the way that the feeler fingers are aligned as if you do not get them right it will not pull ice cubes correctly.

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0 of 1 people found this instruction helpful

Parts Used:
  • Ice Bucket Auger
Level of Difficulty: A Bit Difficult
Time to do repair: 30 - 60 mins
Tools: Pliers, Screw drivers
Customer: Ned from Augusta, KS

Ice wouldn't dispense, auger blade was broken

Removed ice bucket from refrigerator freezer and dumped the ice in a portable cooler. Removed the top screw and clear plastic deflector, then turned assembly over and removed two bottom screws. Front cover came off then. I had some trouble getting it further apart then because metal actuating rod underneath was still engaged in slot in other top part. Took the screw out of the front clamp holding the rod and then it all came apart fairly easy. Removed the retaining ring with screw driver and the auger shaft assembly came out. Removed the plastic nut ( thank Heaven I knew from others that it was left hand threads) using pliers. I knew to keep the metal ice crushers exactly the same orientation so I slid them off all together onto small shank of screw driver and immediately reinstalled them on new auger shaft after transferring plastic bucket end plate on augers. (The end opposite threads on auger shaft won't go through this plate so it must be put on first before crushers). Reinstalled nut on shaft (left hand) and tightened securely with pliers. The rest goes pretty easy, just opposite disassembly, but don't forget the metal rod must go in the slot in mating part during reassembly. Dumped in some of the ice saved, put bucket back in freezer and it worked. This is not what I call an easy first time repair but faint heart ne'er won fair lady. Hope this helps someone..

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Parts Used:
  • Ice Bucket Auger
Level of Difficulty: Easy
Time to do repair: 30 - 60 mins
Tools: Nutdriver, Screw drivers
Customer: Dennis from Green Cove Springs, FL

Front section of the plastic auger broke off and would not push the ice all the way out of the bucket.

Removed the ice bucket. Then removed the broken auger from the housing. Installed the new auger and replaced the housing.

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0 of 1 people found this instruction helpful

Parts Used:
  • Ice Bucket Auger
Level of Difficulty: Easy
Time to do repair: 1- 2 hours
Tools: Pliers, Screw drivers
Customer: Herbert from Carmichael, CA

Plastic vains had broken off

remove ice tray - dump ice - remove two screws retaining top plastic guide - remove three screws from bottom front to remove front cover - remove screw from support for metal ice door control arm - pull metal arm ( rod ) out of slot - release the two retaining catches ( one on each side ) on housing and pull housing up and out with the old auger - remove snap ring and unscrew plastic retaining nut - pull off ice crusher parts ( keeping parts in removal order for reassembly ) - put removed ice crusher parts on new auger in same order as removed - replace washer, plastic nut,and snap ring- replace housing with reinserted ice door bar- push housing down to engage retainers -replace metal arm support screw - replace front cover and 3 screws - replace top plastic ice guard with 2 screws- replace ice container in refridgerator. Please excuse any confusion or omissions

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Parts Used:
Level of Difficulty: Easy
Time to do repair: 15 - 30 mins
Tools: Pliers, Screw drivers
Customer: Joseph from Roswell, GA

Crusher cover and auger plastic blade had broken (hard freeze of ica bucket)

Used the blue print from thr web site and replaced the new parts. I had already disassembled the parts before ordering. Worked like a charm, functioning well.

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0 of 1 people found this instruction helpful

Parts Used:
  • Ice Bucket Auger
Level of Difficulty: Easy
Time to do repair: 30 - 60 mins
Tools: Pliers, Screw drivers
Customer: Mark from Madison, WI

Ice would not dispense, I found that the front of the plastic auger blade had broken off.

I read all of the repair stories and took a bit from each of them, here are the things that I did in addition to the suggestions by others:
- Take pictures of the ice tray before you start and at each step of the repair, if you get stuck you can always go back and review the pictures- digital cameras are great and make this easy.
- You need a tool for taking off the retaining clip on the end of the shaft, not sure what it is called. I was able to get the clip off with a pliers but it chipped the nut.

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Parts Used:
  • Ice Bucket Auger
Level of Difficulty: Really Easy
Time to do repair: 15 - 30 mins
Tools: Screw drivers, Wrench (Adjustable)
Customer: Bruce from Cocoa, FL

Auger broken

Removed the broken auger from the unit by removing three screws. Took the mrtal ice units off auger by removing the plastic nut. Reversed the order putting back togeather.

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Parts Used:
  • Ice Bucket Auger
Level of Difficulty: A Bit Difficult
Time to do repair: 30 - 60 mins
Tools: Pliers, Screw drivers
Customer: robert from wellfleet, MA

Ice dispencer auger broke

Delivery at lowest cost was promp.
I enjoyed learning about the mechanism.
Ice dispencer now works great.

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0 of 1 people found this instruction helpful

Parts Used:
  • Ice Bucket Auger
Level of Difficulty: Really Easy
Time to do repair: 15 - 30 mins
Tools: Pliers, Screw drivers
Customer: harmony from plattsmouth, NE

The auger had pieces that had broken off

First I removed the Ice Maker then removed the two screws that hold the cover in place and pushed the two pins in that release the cover. I then had to remove the nut that holds the blades on. Then took the blades off and put them back on the new one as they were and assembled the rest.

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Model Cross Reference

This part works with the following models:

PartSelect Number: PS964350
Manufacturer Part Number: WR17X11705
Brand Model Number Description
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