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964350-1-S-GE-WR17X11705        -Ice Bucket Auger
964350-1-S-GE-WR17X11705        -Ice Bucket Auger https://www.partselect.com/Schematics/GE/00120714i05.gif

Ice Bucket Auger

Your Price

$35.96
Get this part fast. Average delivery time via standard shipping: 1.8 days.

PartSelect Number PS964350
Manufacturer Part Number WR17X11705
Manufactured by GE

When activated, the auger rotates and pushes ice out of the bin through the chute to the user.

This part works with the following brands: General Electric, Hotpoint.

This part works with the following products: Refrigerator.

This part fixes the following symptoms:

  • Ice maker won’t dispense ice.
  • Ice maker not making ice.
  • Ice maker dispenses too little ice.
  • Not dispensing water.
  • Noisy.

Videos For installing this part.

Questions & Answers

Ask our experts a question on this part and we'll respond as soon as we can.

Most Helpful

Question:

I have an ice/water dispenser and the ice side works but the water side doesn’t. Do I have to replace the whole assembly?

Colleen
Answer:

Hi Coleen, we recommend removing the waterline fitting, it is found at the bottom of the freezer door. If you try the water again and the water comes out of there, then the waterline inside of the door is frozen. The solution to this would be to turn the appliance off for 3-5 hours with the doors open to let it defrost. Best of luck with this repair.

6 people found this helpful.
Question:

The ice in my dispenser is piling up. I took a few pieces off to see whats going on and noticed that the auger is turned counter clockwise, which based on my research I hink is the wrong direction? Is this causing the buildup do you think? How would I attempt to fix this

Mel
Answer:

Hello Mel, unfortunately if your motor is running backwards that is a sign that it needs replacing. Please let us know if you have any further questions.

5 people found this helpful.
Question:

My ice dispenser is underproducing. I’m getting ice out of it but it’s more like one cube at a time and long waits in between. Is there something wrong with my dispenser, my auger, or some type of valve? Where would you suggest I start?

Heather
Answer:

Hi Heather, we recommend starting with the ice bin assembly. Remove it and check the auger WR17X11705 for damage. Then you will need to check the dispenser auger drive WR02X11941 for stripping. I hope this helps!

4 people found this helpful.
Question:

The plastic auger is broken and cracked the plastic part near where the ice cubes come out. Also, the ice maker works but i have to turn it on and off or it fills too full or stays empty. What do i need to do. There is always a clump of ice in the right back corner that seems like the water may keep dripping there. I don't know for sure what causes.

bonnie for model number GSS25KGMCWW
Answer:

Hi Bonnie, Thank you for your inquiry. It sounds like you might be having a leaking issue with your ice maker. I would check the ice maker fill cup to see if it has been broken at all. If that part is fine, you should begin by testing your Water Inlet Valve with a multi-meter to see if it is malfunctioning. Sometimes leaking can be caused when the valve is sending up too much water and the ice maker over flows. If your valve is fine, it is quite possible that your ice maker needs to be replaced. I hope this helps!

3 people found this helpful.

Most Recent

Question:

Hello,I have a Hotpoint fridge and the ice maker makes ice every now and again. What should I be looking for to have it make all the time? And second the auger is broken.What part number will I need to replace it with?

Jim for model number HSS25GFPJWW
Answer:

Hi Jim, Thank you for the question. I would first make sure the ice maker is filling with water. Try to keep an eye on the ice maker to see if it fills with water. If it fills slowly you may need to replace the water filter. The filters should be changed every 6 months. If the water flow is fine and the filter is under 6 months old, you may have to replace the ice maker its self as the parts to the ice maker are not sold sepratly. The Auger you need is, PartSelect Number PS964350. Hope this helps!

Question:

I need the clear plastic part that pulls ice to dispense what part # do i need for a double door

James for model number GSS25SGPESS
Answer:

Hi James, Thank you for your question. You would need your auger, which is this part. Good luck with your repair.

Question:

The auger [plastic clear worm ] is broken, it does not dispense ice, do i need to replace the whole assembly or just the auger

Mario for model number GSH25JSTCSS
Answer:

Hi Mario, Thank you for your question. If the only thing that is broken is your auger, I would say that would be the only part you would have to replace. I hope that helps. Good luck with your repair.

1 person found this helpful.
Question:

What order do the auger blades go on the shaft

robert for model number hsh251ftabb
Answer:

Hi Robert, thanks for the question. The auger blades should be numbered so you can determine the order they go on in. For more information, you may want to take a look at our repair video for Part # PS964350. Hopefully this helps you complete the repair yourself.

2 people found this helpful.

Installation Instructions Provided by PartSelect customers like you.

Average Repair Rating: 3.3 / 5.0, 114 reviews What's this?
 

3 of 8 people found this instruction helpful

Parts Used:
Level of Difficulty: Really Easy
Time to do repair: 15 - 30 mins
Tools: Screw drivers
Customer: Robert from Jupiter, FL

Water spilling out of back of refrig.

PartSelect ROCKS! Couldn't have been easier to do the repairs. Parts arrived in 2 days, everything I ordered was in the box. Minutes later my refrigerator was fixed!!!Thanks PartSelect, looks like I don't need the yellowpages anymore! P.S. I ordered a part I didn't need, called customer service and the return process couldn't be simpler. I will happily use you again and highly recommend you to my family and friends.

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1 of 2 people found this instruction helpful

Parts Used:
  • Ice Bucket Auger
Level of Difficulty: Really Easy
Time to do repair: Less than 15 mins
Tools: Screw drivers
Customer: Debbie from Kirt;and, OH

Auger blades broke

My hubby had the problem fixed in a matter of minutes thanks to your video. Many thanks for making this such a pain free job, I will be back and will recommend you. An added bonus was you r price was considerably less than GE.

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1 of 2 people found this instruction helpful

Parts Used:
Level of Difficulty: Really Easy
Time to do repair: 15 - 30 mins
Tools: Pliers, Screw drivers
Customer: Larry from Papillion, NE

Ice auger jammed due to broken auger plastic flight pc getting caught in crusher

removed the ice tray
dumped out ice
removed screws to access both auger and crusher body
remove both from tray
remove crusher body by unlatching the plastic notches
remove nut from auger and remove cover/S.S.fingers and auger
assemble reverse order.
Very simple.

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1 of 2 people found this instruction helpful

Parts Used:
  • Ice Bucket Auger
Level of Difficulty: Really Easy
Time to do repair: 15 - 30 mins
Tools: Screw drivers
Customer: Robert from Carlsbad, CA

Ice bucket auger broke - plastic 'blade'

1. Removed Ice Bucket from the freezer.
2. Removed the screws holding the ice crusher section
3. Removed the screw holding the lever-arm, but don't remove the lever arm, just released it from the ice crusher section.
4. Use a flat blade screwdriver to release the tabs (on both sides) holding in the ice crusher section.
5. Removed the ice crusher section.
6. Use a flat blade screwdriver to remove the retaing ring holding in the ice crusher blades.
7. Carefully remove the blades and spacers (keep track of the order they are placed on the Auger).
8. Put the blades (in correct order) onto the new Auger.
9. Replace the retaining ring onto the Auger.
10. Reinstall into ice crusher section.
11. Reinstall ice crusher back into the ice bucket. Retaining clips should snap back into place.
12. Return the lever arm to correct position into ice crusher section.
13. Replace screws.

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1 of 2 people found this instruction helpful

Parts Used:
  • Ice Bucket Auger
Level of Difficulty: Really Easy
Time to do repair: Less than 15 mins
Tools: Screw drivers, Wrench set
Customer: Karim from Easton, MD

The plastic auger broke, leaving shards in the resulting drink

The hardest part was identifying the product, and where to get it. Once ordered, I followed these steps

- Reviewed the parts diagram
- Removed the ice tray
- Undid the 3 screws holding it together (one on top, two on bottom)
- Pulled apart the unit.
- Used a screw driver to remove the C style clamp holding the auger in
- Used a pair of pliers to remove the "ice crusher" from the auger (Note!! this is a reverse thread)
- Reversed the procedure to install the new one

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1 of 2 people found this instruction helpful

Parts Used:
Level of Difficulty: Really Easy
Time to do repair: Less than 15 mins
Tools: Pliers, Screw drivers
Customer: mike from shingle springs, CA

Ice took a long time to dispense due to piece broken off of plastic auger.

removed screws, pulled auger out keeping ice crushing blades intact, removed broken auger, installed new auger and re-assembeled. if you are mechanically inclined the process is fairly simple.

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1 of 2 people found this instruction helpful

Parts Used:
  • Ice Bucket Auger
Level of Difficulty: A Bit Difficult
Time to do repair: 30 - 60 mins
Tools: Pliers, Screw drivers
Customer: Ron from Albuquerque, NM

Replacing ice bucket auger

Removal of the auger is relatively simple but you must be aware that the plastic nut that holds the ice crusher arms on has LEFT handed threads - meaning you have to twist clockwise to remove it. This was frustrating to me to figure out. Hope this helps you avoid my frustration.

Getting the spring for the trap door was also a bit frustrating but I got it after a while.

Good luck with your project.

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2 of 5 people found this instruction helpful

Parts Used:
  • Ice Bucket Auger
Level of Difficulty: Difficult
Time to do repair: More than 2 hours
Tools: Nutdriver, Pliers, Screw drivers, Socket set
Customer: Teresa from Queen Creek, AZ

The plastic wheels on the auger broke

The old auger was very difficult to take apart. When we finally got it loose all the gears in the back popped off and had to be put back one at a time. Next time I have a problem with the ice maker I will probably order the whole tray.

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1 of 3 people found this instruction helpful

Parts Used:
  • Ice Bucket Auger
Level of Difficulty: A Bit Difficult
Time to do repair: 1- 2 hours
Tools: Pliers, Screw drivers
Customer: Constance from Arlington, TX

The old auger had cracked and the ice would not dispense

My husband and I watched the video. We then re-watched, pausing after 2-3 steps. It made the entire process easier. It was excellect. We thank you for the expert advice and would not hesitate to recommend your service to anybody.

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1 of 3 people found this instruction helpful

Parts Used:
  • Ice Bucket Auger
Level of Difficulty: Easy
Time to do repair: 15 - 30 mins
Tools: Pliers, Screw drivers
Customer: Dennis from Phoenix, AZ

Plastic on the ice bucket auger broke.

I watched the short video on the parts page. The video was an exact step by step explanation. I watched the video twice, got the tools and it was completed in about a half hour. Could not ask for more.

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0 of 1 people found this instruction helpful

Parts Used:
  • Ice Bucket Auger
Level of Difficulty: Easy
Time to do repair: 15 - 30 mins
Tools: Screw drivers
Customer: Randy from Church Hill, TN

Broken auger blade

Watched video on internet how to repair, simply removed cover, took blades of auger, replaced everything in reverse order,if anyone else is going to replace an auger, go to the internet and watch video, really helpful. This replacement took about 20 mins.

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0 of 1 people found this instruction helpful

Parts Used:
  • Ice Bucket Auger
Level of Difficulty: Easy
Time to do repair: 15 - 30 mins
Tools: Pliers, Screw drivers
Customer: Wally from Depoe Bay, OR

Ice bucket augeer.

It was very easy to rebuild the icemaker with the vidio instructions you furnished with the part.

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0 of 1 people found this instruction helpful

Parts Used:
  • Ice Bucket Auger
Level of Difficulty: Really Easy
Time to do repair: 30 - 60 mins
Tools: Screw drivers
Customer: Rebecca from Dallas, GA

Needed the ice maker auger replaced

the part arrived in 24hrs what a welcome suprise

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0 of 1 people found this instruction helpful

Parts Used:
  • Ice Bucket Auger
Level of Difficulty: Easy
Time to do repair: 30 - 60 mins
Tools: Pliers, Screw drivers
Customer: Timothy from Springfield, PA

Ice bucket auger broke a drive yoke

Replaced the auger as shown in the instrucitonal video on the web site. Real easy to follow and worked out very well.

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0 of 1 people found this instruction helpful

Parts Used:
  • Ice Bucket Auger
Level of Difficulty: Really Easy
Time to do repair: 15 - 30 mins
Tools: Screw drivers
Customer: WILLIAM from GLEN ROSE, TX

Broken plastic auger

I used your video to reinstall the icemaker..It was a breeze,thank again for the fast service and installation video.

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Model Cross Reference

This part works with the following models:

PartSelect Number: PS964350
Manufacturer Part Number: WR17X11705
Brand Model Number Description
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