Quick Question!

Have you ever purchased from PartSelect.com before?

964350-1-S-GE-WR17X11705        -Ice Bucket Auger
964350-1-S-GE-WR17X11705        -Ice Bucket Auger https://www.partselect.com/Schematics/GE/00120714i05.gif

Ice Bucket Auger

Your Price

$35.96
Get this part fast. Average delivery time via standard shipping: 1.8 days.

PartSelect Number PS964350
Manufacturer Part Number WR17X11705
Manufactured by GE

When activated, the auger rotates and pushes ice out of the bin through the chute to the user.

This part works with the following brands: General Electric, Hotpoint.

This part works with the following products: Refrigerator.

This part fixes the following symptoms:

  • Ice maker won’t dispense ice.
  • Ice maker not making ice.
  • Ice maker dispenses too little ice.
  • Not dispensing water.
  • Noisy.

Videos For installing this part.

Questions & Answers

Ask our experts a question on this part and we'll respond as soon as we can.

Most Helpful

Question:

I have an ice/water dispenser and the ice side works but the water side doesn’t. Do I have to replace the whole assembly?

Colleen
Answer:

Hi Coleen, we recommend removing the waterline fitting, it is found at the bottom of the freezer door. If you try the water again and the water comes out of there, then the waterline inside of the door is frozen. The solution to this would be to turn the appliance off for 3-5 hours with the doors open to let it defrost. Best of luck with this repair.

6 people found this helpful.
Question:

My ice dispenser is underproducing. I’m getting ice out of it but it’s more like one cube at a time and long waits in between. Is there something wrong with my dispenser, my auger, or some type of valve? Where would you suggest I start?

Heather
Answer:

Hi Heather, we recommend starting with the ice bin assembly. Remove it and check the auger WR17X11705 for damage. Then you will need to check the dispenser auger drive WR02X11941 for stripping. I hope this helps!

4 people found this helpful.

Most Recent

Question:

The plastic auger is broken and cracked the plastic part near where the ice cubes come out. Also, the ice maker works but i have to turn it on and off or it fills too full or stays empty. What do i need to do. There is always a clump of ice in the right back corner that seems like the water may keep dripping there. I don't know for sure what causes.

bonnie for model number GSS25KGMCWW
Answer:

Hi Bonnie, Thank you for your inquiry. It sounds like you might be having a leaking issue with your ice maker. I would check the ice maker fill cup to see if it has been broken at all. If that part is fine, you should begin by testing your Water Inlet Valve with a multi-meter to see if it is malfunctioning. Sometimes leaking can be caused when the valve is sending up too much water and the ice maker over flows. If your valve is fine, it is quite possible that your ice maker needs to be replaced. I hope this helps!

3 people found this helpful.
Question:

What order do the auger blades go on the shaft

robert for model number hsh251ftabb
Answer:

Hi Robert, thanks for the question. The auger blades should be numbered so you can determine the order they go on in. For more information, you may want to take a look at our repair video for Part # PS964350. Hopefully this helps you complete the repair yourself.

2 people found this helpful.
Question:

The ice in my dispenser is piling up. I took a few pieces off to see whats going on and noticed that the auger is turned counter clockwise, which based on my research I hink is the wrong direction? Is this causing the buildup do you think? How would I attempt to fix this

Mel
Answer:

Hello Mel, unfortunately if your motor is running backwards that is a sign that it needs replacing. Please let us know if you have any further questions.

4 people found this helpful.

Installation Instructions Provided by PartSelect customers like you.

Average Repair Rating: 3.3 / 5.0, 112 reviews What's this?
 

1 of 1 people found this instruction helpful

Parts Used:
  • Ice Bucket Auger
Level of Difficulty: A Bit Difficult
Time to do repair: 1- 2 hours
Tools: Pliers, Screw drivers
Customer: Edward from SCOTTSVILLE, KY

Augert blades were broke

BY WATCHING 13 MIN VIDEO,THAT TOOK 45 MIN TO RUN THROUGH,AFTER WATCHING VIDEO REPAIRS WAS SIMPLE( THE VIDEO KEPT PAUSING)

Help other customers find the most helpful instructions.

Were these instructions helpful?   

1 of 1 people found this instruction helpful

Parts Used:
  • Ice Bucket Auger
Level of Difficulty: Really Easy
Time to do repair: 30 - 60 mins
Tools: Pliers, Screw drivers
Customer: Jennifer from DES PLAINES, IL

Was not letting cubes out only crushed ice

On kitchen table simple took apart and installed new part worked great

Help other customers find the most helpful instructions.

Were these instructions helpful?   

1 of 1 people found this instruction helpful

Parts Used:
  • Ice Bucket Auger
Level of Difficulty: Really Easy
Time to do repair: 30 - 60 mins
Tools: Pliers, Screw drivers
Customer: David from MONTGOMERY, TX

The auger for my ice machine in my refrigerator broke

Typed in my part number for my refrigerator and searched for auger replacement online. It pulled up the partselect how too video. It was very easy to follow and took me about 30 minutes.

Help other customers find the most helpful instructions.

Were these instructions helpful?   

1 of 1 people found this instruction helpful

Parts Used:
Level of Difficulty: Easy
Time to do repair: 30 - 60 mins
Tools: Nutdriver, Wrench (Adjustable)
Customer: Lloyd from MADISON, WI

Lost all power except light bulbs.

For the Main Control board: I took pictures of connectors and matched them to same numbered connectors on the new board, but it's hard to get it wrong, really. Since the old board zapped a hole right through the plastic sheet behind it, I made a new one with the original as a template. For the ice auger, I left the blades on the old, broken one til I was ready to swap them to the new one to keep them in order, and used a new nut though the old one probably would have still worked. The clear crusher cover plate does wiggle on the auger assembly, blades and all. Just be sure to take pictures to remember how it all goes together. The trickiest part is removing the crusher assembly without breaking plastic--only use just enough force to release the claws. You'll have to at least partly take apart the rod pieces underneath. I cleaned everything with warm, dish soap water and some white vinegar mixed in. Some parts I put in the dishwasher. This a good time to clean the entire frig, too. You may want to also have new water line connector hardware on hand, too, just in case it gets damaged/leaks if disconnected and reconnected for servicing. Always unplug the frig first to start. I used a small, indoor/outdoor temperature device to check the freezer and frig temps to check when done to make sure it worked. Finally, it really, really helped having a "loaner" frig during this time!

Help other customers find the most helpful instructions.

Were these instructions helpful?   

1 of 1 people found this instruction helpful

Parts Used:
  • Ice Bucket Auger
Level of Difficulty: Easy
Time to do repair: 1- 2 hours
Tools: Pliers, Screw drivers
Customer: Alan from BETHPAGE, NY

Ice bucket auger broken plastic. Ice would not feed as it was turning.

I followed the installation video on the webpage for this part. I used the butter knives instead of putty knives to pry out the housing as shown in the video.

Help other customers find the most helpful instructions.

Were these instructions helpful?   

1 of 1 people found this instruction helpful

Parts Used:
  • Ice Bucket Auger
Level of Difficulty: Really Easy
Time to do repair: 30 - 60 mins
Tools: Pliers, Screw drivers
Customer: Cathy from TAVARES, FL

Auger needed replacing

I watched the video and followed it step by step. I was amazed at how easy it was and proud of myself for doing it.

Help other customers find the most helpful instructions.

Were these instructions helpful?   

1 of 1 people found this instruction helpful

Parts Used:
  • Ice Bucket Auger
Level of Difficulty: Really Easy
Time to do repair: 30 - 60 mins
Tools: Pliers, Screw drivers
Customer: William from DUBLIN, OH

Ice auger plastic blade broke

took the ice maker all a part and placed new ice bucket auger back in it.

Help other customers find the most helpful instructions.

Were these instructions helpful?   

1 of 1 people found this instruction helpful

Parts Used:
  • Ice Bucket Auger
Level of Difficulty: Easy
Time to do repair: 30 - 60 mins
Tools: Screw drivers, Wrench (Adjustable)
Customer: Holly from Cypress, TX

Ice maker would not dispense ice!

Ordered new auger, removed old one, and put it back together.

Help other customers find the most helpful instructions.

Were these instructions helpful?   

1 of 1 people found this instruction helpful

Parts Used:
  • Ice Bucket Auger
Level of Difficulty: Easy
Time to do repair: 15 - 30 mins
Tools: Pliers, Screw drivers
Customer: Richard from Florence, MS

Blade broke off of auger and would not dispense ice.

Took the parts brake down off the web site and disassembled the ice maker, making sure to keep all the parts in order of the way they came off the unit. Reassembled the unit slowly to make sure all went back in the proper order. Could not have been easier. The ice maker is working like it did from the factory. I think i saved around Two hundred dollars by doing the job myself.

Help other customers find the most helpful instructions.

Were these instructions helpful?   

6 of 16 people found this instruction helpful

Parts Used:
Level of Difficulty: Easy
Time to do repair: 15 - 30 mins
Tools: Nutdriver, Screw drivers, Wrench set
Customer: William from LAGUNA WOODS, CA

No ice and auger broken.

remove ice bin
removed 2 screws that held ice maker.
unplugged ice maker
transfered water spout to new ice maker
installed new ice maker in old location
plugged it in an away it went
Note: Auger has L H threads to remove keeper nut

Help other customers find the most helpful instructions.

Were these instructions helpful?   

1 of 2 people found this instruction helpful

Parts Used:
Level of Difficulty: Really Easy
Time to do repair: 30 - 60 mins
Tools: Screw drivers, Wrench (Adjustable)
Customer: helen from lansdale, PA

Ice dispenser auger plastic broke off. I also bought water filter while I was ordering parts.

Repair went very well. The video helped taking it apart and putting it back together.

Help other customers find the most helpful instructions.

Were these instructions helpful?   

1 of 2 people found this instruction helpful

Parts Used:
  • Ice Bucket Auger
Level of Difficulty: Easy
Time to do repair: Less than 15 mins
Tools: Pliers, Screw drivers
Customer: Robert from Pearland, TX

Broken ice bucket auger

Replacement was easy, especially with the video as a guide.

Help other customers find the most helpful instructions.

Were these instructions helpful?   

1 of 2 people found this instruction helpful

Parts Used:
  • Ice Bucket Auger
Level of Difficulty: A Bit Difficult
Time to do repair: 30 - 60 mins
Tools: Pliers, Screw drivers
Customer: Gerard from Baltimore, MD

Damaged ice bucket auger

The on-line video helped the most. Most of the time was spent removing the ice crusher housing from the ice bucket. I suggest using a putty knife over a screw driver to minimize damage to plastic parts.

Help other customers find the most helpful instructions.

Were these instructions helpful?   

3 of 8 people found this instruction helpful

Parts Used:
Level of Difficulty: Really Easy
Time to do repair: 15 - 30 mins
Tools: Screw drivers
Customer: Robert from Jupiter, FL

Water spilling out of back of refrig.

PartSelect ROCKS! Couldn't have been easier to do the repairs. Parts arrived in 2 days, everything I ordered was in the box. Minutes later my refrigerator was fixed!!!Thanks PartSelect, looks like I don't need the yellowpages anymore! P.S. I ordered a part I didn't need, called customer service and the return process couldn't be simpler. I will happily use you again and highly recommend you to my family and friends.

Help other customers find the most helpful instructions.

Were these instructions helpful?   

1 of 2 people found this instruction helpful

Parts Used:
  • Ice Bucket Auger
Level of Difficulty: Really Easy
Time to do repair: Less than 15 mins
Tools: Screw drivers
Customer: Debbie from Kirt;and, OH

Auger blades broke

My hubby had the problem fixed in a matter of minutes thanks to your video. Many thanks for making this such a pain free job, I will be back and will recommend you. An added bonus was you r price was considerably less than GE.

Help other customers find the most helpful instructions.

Were these instructions helpful?   

Model Cross Reference

This part works with the following models:

PartSelect Number: PS964350
Manufacturer Part Number: WR17X11705
Brand Model Number Description
General ElectricA4425GDTABBRefrigerator
General ElectricA4425GDTAWWRefrigerator
General ElectricA4425GDTBBBRefrigerator
General ElectricA4425GDTBWWRefrigerator
General ElectricBSS25GFPACCRefrigerator
General ElectricBSS25GFPAWWRefrigerator
General ElectricBSS25GFPCCCRefrigerator
General ElectricBSS25GFPCWWRefrigerator
General ElectricBSS25GFPDCCRefrigerator
General ElectricBSS25GFPDWWRefrigerator
General ElectricBSS25GFPECCRefrigerator
General ElectricBSS25GFPEWWRefrigerator
General ElectricBSS25GFPHCCRefrigerator
General ElectricBSS25GFPHWWRefrigerator
General ElectricBSS25JFRFWWRefrigerator
General ElectricBSS25JFRJWWRefrigerator
General ElectricBSS25JFTAWWRefrigerator
General ElectricBSS25JFTBWWRefrigerator - T Series
General ElectricBSS25JFTCWWRefrigerator - T Series
General ElectricBSS25JFTDWWRefrigerator
General ElectricBSS25JFTEWWRefrigerator - T Series
General ElectricBSS25JFTGWWRefrigerator
General ElectricBSS25JFTHWWRefrigerator
General ElectricBSS25JFTIWWRefrigerator
General ElectricBSS25JFTJWWRefrigerator
General ElectricBSS25JFTNWWRefrigerator
General ElectricBSS25JFTPWWRefrigerator
General ElectricBSS25JSRFSSRefrigerator
General ElectricBSS25JSRJSSRefrigerator
General ElectricBSS25JSTASSRefrigerator