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964350-1-S-GE-WR17X11705        -Ice Bucket Auger
964350-1-S-GE-WR17X11705        -Ice Bucket Auger https://www.partselect.com/Schematics/GE/00120714i05.gif

Ice Bucket Auger

Your Price

$35.96
Get this part fast. Average delivery time via standard shipping: 1.8 days.

PartSelect Number PS964350
Manufacturer Part Number WR17X11705
Manufactured by GE

When activated, the auger rotates and pushes ice out of the bin through the chute to the user.

This part works with the following brands: General Electric, Hotpoint.

This part works with the following products: Refrigerator.

This part fixes the following symptoms:

  • Ice maker won’t dispense ice.
  • Ice maker not making ice.
  • Ice maker dispenses too little ice.
  • Not dispensing water.
  • Noisy.

Videos For installing this part.

Questions & Answers

Ask our experts a question on this part and we'll respond as soon as we can.

Most Helpful

Question:

I have an ice/water dispenser and the ice side works but the water side doesn’t. Do I have to replace the whole assembly?

Colleen
Answer:

Hi Coleen, we recommend removing the waterline fitting, it is found at the bottom of the freezer door. If you try the water again and the water comes out of there, then the waterline inside of the door is frozen. The solution to this would be to turn the appliance off for 3-5 hours with the doors open to let it defrost. Best of luck with this repair.

6 people found this helpful.
Question:

The ice in my dispenser is piling up. I took a few pieces off to see whats going on and noticed that the auger is turned counter clockwise, which based on my research I hink is the wrong direction? Is this causing the buildup do you think? How would I attempt to fix this

Mel
Answer:

Hello Mel, unfortunately if your motor is running backwards that is a sign that it needs replacing. Please let us know if you have any further questions.

5 people found this helpful.
Question:

My ice dispenser is underproducing. I’m getting ice out of it but it’s more like one cube at a time and long waits in between. Is there something wrong with my dispenser, my auger, or some type of valve? Where would you suggest I start?

Heather
Answer:

Hi Heather, we recommend starting with the ice bin assembly. Remove it and check the auger WR17X11705 for damage. Then you will need to check the dispenser auger drive WR02X11941 for stripping. I hope this helps!

4 people found this helpful.
Question:

The plastic auger is broken and cracked the plastic part near where the ice cubes come out. Also, the ice maker works but i have to turn it on and off or it fills too full or stays empty. What do i need to do. There is always a clump of ice in the right back corner that seems like the water may keep dripping there. I don't know for sure what causes.

bonnie for model number GSS25KGMCWW
Answer:

Hi Bonnie, Thank you for your inquiry. It sounds like you might be having a leaking issue with your ice maker. I would check the ice maker fill cup to see if it has been broken at all. If that part is fine, you should begin by testing your Water Inlet Valve with a multi-meter to see if it is malfunctioning. Sometimes leaking can be caused when the valve is sending up too much water and the ice maker over flows. If your valve is fine, it is quite possible that your ice maker needs to be replaced. I hope this helps!

3 people found this helpful.

Most Recent

Question:

Hello,I have a Hotpoint fridge and the ice maker makes ice every now and again. What should I be looking for to have it make all the time? And second the auger is broken.What part number will I need to replace it with?

Jim for model number HSS25GFPJWW
Answer:

Hi Jim, Thank you for the question. I would first make sure the ice maker is filling with water. Try to keep an eye on the ice maker to see if it fills with water. If it fills slowly you may need to replace the water filter. The filters should be changed every 6 months. If the water flow is fine and the filter is under 6 months old, you may have to replace the ice maker its self as the parts to the ice maker are not sold sepratly. The Auger you need is, PartSelect Number PS964350. Hope this helps!

Question:

I need the clear plastic part that pulls ice to dispense what part # do i need for a double door

James for model number GSS25SGPESS
Answer:

Hi James, Thank you for your question. You would need your auger, which is this part. Good luck with your repair.

Question:

The auger [plastic clear worm ] is broken, it does not dispense ice, do i need to replace the whole assembly or just the auger

Mario for model number GSH25JSTCSS
Answer:

Hi Mario, Thank you for your question. If the only thing that is broken is your auger, I would say that would be the only part you would have to replace. I hope that helps. Good luck with your repair.

1 person found this helpful.
Question:

What order do the auger blades go on the shaft

robert for model number hsh251ftabb
Answer:

Hi Robert, thanks for the question. The auger blades should be numbered so you can determine the order they go on in. For more information, you may want to take a look at our repair video for Part # PS964350. Hopefully this helps you complete the repair yourself.

2 people found this helpful.

Installation Instructions Provided by PartSelect customers like you.

Average Repair Rating: 3.3 / 5.0, 114 reviews What's this?
1-15 of 114
 

544 of 572 people found this instruction helpful

Parts Used:
  • Ice Bucket Auger
Level of Difficulty: A Bit Difficult
Time to do repair: 30 - 60 mins
Tools: Pliers, Screw drivers
Customer: Tim from Newport News, VA

Plastic auger blades broke in ice tray

I used a digital camera and photographed the assembled unit and the metal blades before I started the repair. Then, I removed the top screw on the clear shield. Flip over ice tray and removed two Phillips screws on bottom. Exterior plastic white cover comes off next. The cover sides have hard push-in white plastic tabs. Push them in; pry up top cover with small flathead screwdriver. Slide white top cover up and you will now see the metal blades and assembly. Auger is held in place with a metal c-clip and washer on the end. Use flat head screwdriver to pry off c-clip. Then you will see a nylon round slotted nut. The threads are reverse, use pliers and loosen nut. It is not that tight but pliers are needed. Then it all is loose and ready for removal. I slid all the blades off at one time and kept them stacked together. Slide out auger and clear flat shield cover. Install new auger, clear shield, and metal blade stack. When you put it all back together take a look at the long metal J-hook on the bottom make sure it is in the slot before you make everything tight. Failing to do this will prevent cubed ice from dispensing.
It is not that hard to do the repair it just takes some patience and paying attention to details.

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93 of 121 people found this instruction helpful

Parts Used:
Level of Difficulty: Easy
Time to do repair: 30 - 60 mins
Tools: Nutdriver, Screw drivers, Socket set
Customer: Bob from St. Louis, MO

Ice dispenser not working properly

The ice dispenser would not dispense cubes. It only dispensed crushed ice. Also the plastic auger was partially broken and it took forever for ice to be dispensed. The auger was easy to figure out that it was broken. The dispenser issue took some time. I removed the ice bin and removed the panel behind it. There was a solenoid that burnt and melted and this did not allow the dispenser door to be controlled. I ordered the parts on a Thursday and they arrived on a Friday. Pretty simple to fix once I knew what the problem was. I could have gotten the parts cheaper from Searsparts.com but their description of parts and their pictures did not match and I wanted to make sure I got the right parts the first time. To be on the safe side I ordered a couple of pins and used one of them. The pin was a little hard to remove from the existing assemble so I put it in a vice and used a small pick and hammered out the old pin.

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70 of 88 people found this instruction helpful

Parts Used:
  • Ice Bucket Auger
Level of Difficulty: Easy
Time to do repair: 15 - 30 mins
Tools: Pliers, Screw drivers
Customer: Elaine from Healdsburg, CA

Ice jamming up in the ice maker unit because auger was broken

Remove Ice maker bin from the refrigerator and empty. Unscrew the three Phillips head screws that secure the front plate to the bin and gently lift and pull the tab that secures the interior portion of the plate until it clears the bin. Once you remove the front plate, it will expose two side tabs on the front of the bin which must be depressed so that the plastic insert that hold the auger in place can be removed. Isolate the auger with the from the unit by rotating the parts off the shaft. The ice crushing blades are attached to the auger and can easily be removed by twisting the plastic nut off with pliers. The cutting blades will now slip off the end (make sure you study the orientation of the blades as each piece will come off separately and make the job unpleasant when you go to put it back together). Now that the auger is out, just reverse the process and you have a "new" ice dispenser. Works like a charm. The diagram furnished by PartSelect was very helpful and accurate if you get a bit lost, especially when putting the crushing blades back together.

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59 of 75 people found this instruction helpful

Parts Used:
  • Ice Bucket Auger
Level of Difficulty: Difficult
Time to do repair: More than 2 hours
Tools: Pliers, Screw drivers
Customer: Michael from Greenbelt, MD

Replaced the cracked plastic ice auger

Removed the ice bucket assembly and attempted to dismantle and re-assemble it the same as new
after replacing the auger. I wish the part was shipped with replacement instructions because a simple job turned into a major headache for me because of the following:
1) I did not realize that the the nylon nut at the end of the auger rod assembly has a reverse thread. By the time I had it removed using vice-grip pliers and a bench vice.....the nut threads were stripped.
2) When removing the nylon washers, spacers, metal cutters from the old auger rod, I grabbed the entire grouping hoping to drop them on the new auger rod as a group. While doing so, the pieces slipped out of my hand and It was very difficult to find the correct order of configuration even with the on-line parts photo. I would recommend that you number each part before removing them from the rod because there is only 1 way all of these pieces can be re-assembled to work as designed.

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38 of 40 people found this instruction helpful

Parts Used:
  • Ice Bucket Auger
Level of Difficulty: A Bit Difficult
Time to do repair: 30 - 60 mins
Tools: Pliers, Screw drivers
Customer: Scarlett from Midlothian, TX

Ice maker wasn't pushing the ice out the door

My teenage daughter and myself (2 women!)completed this task with little issue! I first made sure to read others stories as not to repeat any issues they had. Just member the threads are backwards with taking the washer end off and everything will go easy. We are both kinda handy with repair items so if that describes you than you should be fine.

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51 of 82 people found this instruction helpful

Parts Used:
Level of Difficulty: Easy
Time to do repair: 15 - 30 mins
Tools: Screw drivers
Customer: JOHN from KINGSFORD, MI

Ice crusher/dispenser would run but no ice would come out.

I removed the ice drawer,dumped out the ice and found the front end of the clear plastic auger and the crusher housing cover were broken. To dissassemble the auger system, I removed the phillips head screws that hold the crusher-dispenser onto the drawer, took off the washer and extrernal snap-ring from the auger shaft end. After removing the auger assebly, I pressed in on two plastic catches (on the dispenser housing) and gently pried the dispenser from the drawer with a small flat screwdriver. Then I removed the plastic nut from the end of the auger. Ass'y was much easier once the parts arrived. This repair would probably be too much for the average homeowner.

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35 of 50 people found this instruction helpful

Parts Used:
Level of Difficulty: A Bit Difficult
Time to do repair: 1- 2 hours
Tools: Screw drivers
Customer: Larry from Georgetown, TX

Pieces broke off auger and cover cracked.

Remove and empty ice maker from freezer . Remove two screws from bottom to remove the front panel (cover bucket). Remove one screw which holds the deflector on top of the bucket.(tray which holds the ice curbs). Remove one screw that holds the clip that holds the wire actuator rod.

To remove the the ice crusher/dispenser mechanism from the bucket I used two table knives Spread one side of the bucket with one knofe and pry up with the other to get the retainer wedge free from the bucket side. Repeat on the other side. Once the retainer wedges are free the ice crusher/dispenser with the auger attached can be lifted free from the bucket.

With a spanner wrench remove the nylon nut from the shaft. NOTE: THIS IS A LEFT HAND NUT. Note the orientation and relationship of the crusher blades. They must be replaced properly for the system to crush ice and dispense cubes correctly. Remove blades and spacers from Auger.

Reassemble in reverse order. Be sure to get the actuator rod in place in the cam for the dispensor cover before sliding the crusher/dispenser mechanism totally in place. If not in the cam correctly the crusher/dispenser may have to be removed again.

Although a little difficult the first time the project is easily done by an adventourous handy person.

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25 of 35 people found this instruction helpful

Parts Used:
Level of Difficulty: Easy
Time to do repair: 15 - 30 mins
Tools: Pliers, Screw drivers
Customer: Tom from Vail, AZ

Ice depenser not working

This was so easy even a caveman could have done it. (sorry to all you cavemen out there.) Order the parts and they arrived promptly a couple days later. Even with limited mechanical abilities this was an easy project. Only a few screws to remove and a lock nut to take off. Just to be sure your on the right track there is an excellent video to follow on this exact repair on this site.

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15 of 20 people found this instruction helpful

Parts Used:
Level of Difficulty: Difficult
Time to do repair: 30 - 60 mins
Tools: Screw drivers
Customer: Sharon from Glendale, AZ

The ice bucket was cracket and the auger also broken.

I was able to order the correct parts . Needed my son in law (who in an engineer) to put it together. It was sort of a challenge forhim too. W the persons that I spoke to were very helpful and very nice and the parts came quickly. Thank heavens for the internet. The part that was broken was inside the freezer part of my frig.

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12 of 13 people found this instruction helpful

Parts Used:
  • Ice Bucket Auger
Level of Difficulty: A Bit Difficult
Time to do repair: 15 - 30 mins
Tools: Pliers, Screw drivers
Customer: rocky from hartsville, SC

Auger asm had broken off part of blade at end of auger and would not rotate ice out of dispencer.

Removed 3 screws from end of ice storage box,then removed auger asm.Removed c clip on end with flat screwdriver, then disasembled ice crusher blades and nylon/plastic washers.Carefully staging them for reassembly in the correct way.Use pliers to reinstall c clip after new auger is installed

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11 of 12 people found this instruction helpful

Parts Used:
  • Ice Bucket Auger
Level of Difficulty: Easy
Time to do repair: Less than 15 mins
Tools: Pliers, Screw drivers
Customer: Daniel from Anderson, SC

Ice bucket auger broken

This repair was very simple to do. I cannot say enough about part select dot com. I feel that I am a definite handy man yet the videos on the part select dot com site proved to be valuable. This video showed and reminded me that the plastic bushing holding the auger on was reverse threaded. Being a rightee tightee leftee loossee person embedded in my head I would have worn out that bushing holding the auger in place. I recommend not only purchasing from partselect.com YET please watch the video on this site prior to this installation. This made the installation not only simple yet informative. Thanks!

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10 of 12 people found this instruction helpful

Parts Used:
  • Ice Bucket Auger
Level of Difficulty: Really Easy
Time to do repair: 30 - 60 mins
Tools: Pliers
Customer: Patsy from Jal, NM

Replace auger in the ice maker

We had a little difficulty getting the washer back on properly because my husband could not remember how he took them off. I finally got the parts in front of my computer and brought up the picture of the auger and parts that showed me how to put the washer back properly and we got it back together and it works fine. Not bad for two old people I am 80 and my husband is 79 but we still take pretty good care of things.it would have been a little easier if I could have printed the picture off, but we made it.

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9 of 9 people found this instruction helpful

Parts Used:
  • Ice Bucket Auger
Level of Difficulty: A Bit Difficult
Time to do repair: 15 - 30 mins
Tools: Screw drivers
Customer: Lou from Tampa, FL

The auger that dispenses the ice broke

I downloaded a schematic of the ice dispensing unit. The whole unit pulls out and there are a couple of screws that remove plastic covers. The "trick" was to get the two plastic tabs pushed in and lift the auger unit out of the tray - a two person job! We used knife blades (it was the thinist and strongest tool around) to push the tabs in and pry the auger assembly out. I think we did a great job NOT breaking the plastic pieces! As careful as I was, I definately needed the schematic to put the ice crushing blades and spacers back together. All of this could be avoided if they used a metal auger instead of plastic!

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15 of 29 people found this instruction helpful

Parts Used:
Level of Difficulty: Really Easy
Time to do repair: 15 - 30 mins
Tools: Pliers, Screw drivers
Customer: Robert from Folsom, CA

Broken ice bucket auger, cracked crusher cover, chipped auger nut

I watched the "how-to" video on the website and decided that I needed to disassemble the icemaker first (before ordering parts) so that I could make sure I was ordering all the parts necessary for a complete repair. Good thing I did. I didn't notice the cracked cover and chipped nut until I had the icemaker all apart. I then ordered the necessary parts. When they arrived 2 days later, I set up a table near my computer so I could re-assemble the unit as I watched the repair video...pausing the video as necessary. It all went without a hitch and worked perfectly when re-installed in the freezer. **Note: I left the old parts out of the ice bucket while I was waiting for the new ones to arrive...taped up the gaping holes in the ice bucket with blue painter's masking tape and re-installed the bucket in the freezer with the icemaker on...so I could still manually retrieve ice out of the bucket. I left the switch on the front of the freezer door in the "water" position to remind me that I couldn't dispense ice. Water dispensing worked fine. The video is the key. Impossible to make a mistake if you pay attention.

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8 of 8 people found this instruction helpful

Parts Used:
  • Ice Bucket Auger
Level of Difficulty: Easy
Time to do repair: 15 - 30 mins
Tools: Screw drivers
Customer: Jeanette from Indianapolis, IN

Plastic broke off the original auger of the ice maker

The ice maker has plastic parts in the front that snap together. Getting those parts apart and back together was the most difficult part of the process. The auger was easily replaced.

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1-15 of 114

Model Cross Reference

This part works with the following models:

PartSelect Number: PS964350
Manufacturer Part Number: WR17X11705
Brand Model Number Description
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