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See part 350 in the diagram
Replacing your General Electric Refrigerator Ice Bucket Auger play video
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Ice Bucket Auger

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89 Reviews
$60.40   In Stock

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PartSelect Number PS964350
Manufacturer Part Number WR17X11705
Manufactured by GE
Product Description

Ice Bucket Auger Specifications

The ice bucket auger is located within the ice bucket assembly in your freezer. It stirs and dispenses the ice in the bucket. You may need to replace the auger if your ice maker is noisy, or not dispensing ice. Disassembly of the ice bucket assembly is necessary to replace this part. Turn off power to the appliance before removing the ice bucket assembly to do this repair.
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Troubleshooting
This part fixes the following symptoms:
Ice maker won’t dispense ice | Ice maker dispenses too little ice | Ice maker not making ice | Not dispensing water
This part works with the following products:
Refrigerator.
This part works with the following products:
General Electric, Hotpoint.
Part# WR17X11705 replaces these:
AP3672963, 1042091, WR17X11705, WR17X11305
Questions and Answers

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36 questions answered by our experts.
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Mario
September 24, 2017
The auger [plastic clear worm ] is broken, it does not dispense ice, do i need to replace the whole assembly or just the auger
For model number GSH25JSTCSS
Hi Mario, Thank you for your question. If the only thing that is broken is your auger, I would say that would be the only part you would have to replace. I hope that helps. Good luck with your repair.

24 people found this helpful.

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Colleen
July 20, 2017
I have an ice/water dispenser and the ice side works but the water side doesn’t. Do I have to replace the whole assembly?
Hi Coleen, we recommend removing the waterline fitting, it is found at the bottom of the freezer door. If you try the water again and the water comes out of there, then the waterline inside of the door is frozen. The solution to this would be to turn the appliance off for 3-5 hours with the doors open to let it defrost. Best of luck with this repair.

23 people found this helpful.

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Mel
July 20, 2017
The ice in my dispenser is piling up. I took a few pieces off to see whats going on and noticed that the auger is turned counter clockwise, which based on my research I hink is the wrong direction? Is this causing the buildup do you think? How would I attempt to fix this
Hello Mel, unfortunately if your motor is running backwards that is a sign that it needs replacing. Please let us know if you have any further questions.

10 people found this helpful.

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Heather
July 20, 2017
My ice dispenser is underproducing. I’m getting ice out of it but it’s more like one cube at a time and long waits in between. Is there something wrong with my dispenser, my auger, or some type of valve? Where would you suggest I start?
Hi Heather, we recommend starting with the ice bin assembly. Remove it and check the auger WR17X11705 for damage. Then you will need to check the dispenser auger drive WR02X11941 for stripping. I hope this helps!

9 people found this helpful.

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Robert
April 3, 2018
My ice maker makes the ice cubes, but then big clumps of cubes freeze together. What is up with that? Thanks
Hi Robert, Thank you for your question. If the ice cubes in your refrigerator are starting to freeze together, this can be caused by the opening and closing of the door and also leaving the door open for long periods of time allowing moisture to build up and and causing the ice cubes to stick together. Also check the thermostat setting in the refrigerator to make sure it is set to the proper temperature. Check your owner's manual for the proper temperature setting. Check the gaskets on the doors to see if they are sealing properly and that there are no gaps in them. If the gasket is not sealing correctly or if there are gaps, this could cause the ice to freeze and thaw and would this would cause them to stick together. I hope this helps. Thank you and have a great day!

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Robert
July 20, 2017
What order do the auger blades go on the shaft
For model number hsh251ftabb
Hi Robert, thanks for the question. The auger blades should be numbered so you can determine the order they go on in. For more information, you may want to take a look at our repair video for Part # PS964350. Hopefully this helps you complete the repair yourself.

6 people found this helpful.

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Joe
April 16, 2019
Your video was helpful. I would like to buy the auger and bucket assembly together so I can pull the damaged one out and put the new one in. Is there a part number for this whole assembly? Thanks.
For model number gsh22kgmd
Hello Joe, thank you for your question. Yes, for your model the complete Ice Bucket and Auger Assembly is part PS11701245.

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Dru
December 6, 2018
The dispenser was making a loud sound and then just a buzzing sound. The auger is broken. What broke the auger? Don't wanna just replace the auger if i didn't fix the cause of it breaking.
For model number GSH25JSXNSS
Hi Dru, Thank you for your question. If you are dispensing water or ice, the buzzing noise you are hearing is the water inlet valve open and closing. This is normal. If the auger is the only part that is broken, that should be the only part you need to replace. Regular use of the auger over time can cause it to wear down. If there is a buildup of ice in the assembly, this may cause the auger to break prematurely. I hope this helps. Thank you and have a great day!

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Bonnie
August 3, 2017
The plastic auger is broken and cracked the plastic part near where the ice cubes come out. Also, the ice maker works but i have to turn it on and off or it fills too full or stays empty. What do i need to do. There is always a clump of ice in the right back corner that seems like the water may keep dripping there. I don't know for sure what causes.
For model number GSS25KGMCWW
Hi Bonnie, Thank you for your inquiry. It sounds like you might be having a leaking issue with your ice maker. I would check the ice maker fill cup to see if it has been broken at all. If that part is fine, you should begin by testing your Water Inlet Valve with a multi-meter to see if it is malfunctioning. Sometimes leaking can be caused when the valve is sending up too much water and the ice maker over flows. If your valve is fine, it is quite possible that your ice maker needs to be replaced. I hope this helps!

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Jon
May 1, 2018
Just replaced the ice auger and the motor appears to be totally non functional, no sound or rotation. Any suggestions to troubleshoot?
For model number GSH22JSXASS
Hi Jon, Thank you for your question. You will need to test the auger motor with a multimeter to see if it has continuity. If it needs to be replaced the part number for it is PS1993875. If this is not the issue, I would check the main electronic control board in the refrigerator to see if it is working correctly. I hope this helps. Thank you and have a great day!

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Part Videos

Replacing your General Electric Refrigerator Ice Bucket Auger

Replacing your General Electric Refrigerator Ice Bucket Auger play video
Customer Repair Stories
 Average Repair Rating: 3.4 / 5.0, 119 reviews. What's this?
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Plastic Auger blades broke in ice tray
I used a digital camera and photographed the assembled unit and the metal blades before I started the repair. Then, I removed the top screw on the clear shield. Flip over ice tray and removed two Phillips screws on bottom. Exterior plastic white cover comes off next. The cover sides have hard push-in white plastic tabs. Push them in; pry up top cover with small flathead screwdriver. Slide white top cover up and you will now see the metal blades and assembly. Auger is held in place with a metal c-clip and washer on the end. Use flat head screwdriver to pry off c-clip. Then you will see a nylon round slotted nut. The threads are reverse, use pliers and loosen nut. It is not that tight but pliers are needed. Then it all is loose and ready for removal. I slid all the blades off at one time and kept them stacked together. Slide out auger and clear flat shield cover. Install new auger, clear shield, and metal blade stack. When you put it all back together take a look at the long metal J-hook on the bottom make sure it is in the slot before you make everything tight. Failing to do this will prevent cubed ice from dispensing.
It is not that hard to do the repair it just takes some patience and paying attention to details.
  • Tim from Newport News, VA
  • Difficulty Level:
    A Bit Difficult
  • Total Repair Time:
    30 - 60 mins
  • Tools:
    Pliers, Screw drivers
  • Parts Used:
    WR17X11705
569 of 599 people found this instruction helpful.
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Ice Dispenser not working properly
The ice dispenser would not dispense cubes. It only dispensed crushed ice. Also the plastic auger was partially broken and it took forever for ice to be dispensed. The auger was easy to figure out that it was broken. The dispenser issue took some time. I removed the ice bin and removed the panel behind it. There was a solenoid that burnt and melted and this did not allow the dispenser door to be controlled. I ordered the parts on a Thursday and they arrived on a Friday. Pretty simple to fix once I knew what the problem was. I could have gotten the parts cheaper from Searsparts.com but their description of parts and their pictures did not match and I wanted to make sure I got the right parts the first time. To be on the safe side I ordered a couple of pins and used one of them. The pin was a little hard to remove from the existing assemble so I put it in a vice and used a small pick and hammered out the old pin.
109 of 142 people found this instruction helpful.
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Ice jamming up in the ice maker unit because auger was broken
Remove Ice maker bin from the refrigerator and empty. Unscrew the three Phillips head screws that secure the front plate to the bin and gently lift and pull the tab that secures the interior portion of the plate until it clears the bin. Once you remove the front plate, it will expose two side tabs on the front of the bin which must be depressed so that the plastic insert that hold the auger in place can be removed. Isolate the auger with the from the unit by rotating the parts off the shaft. The ice crushing blades are attached to the auger and can easily be removed by twisting the plastic nut off with pliers. The cutting blades will now slip off the end (make sure you study the orientation of the blades as each piece will come off separately and make the job unpleasant when you go to put it back together). Now that the auger is out, just reverse the process and you have a "new" ice dispenser. Works like a charm. The diagram furnished by PartSelect was very helpful and accurate if you get a bit lost, especially when putting the crushing blades back together.
  • Elaine from Healdsburg, CA
  • Difficulty Level:
    Easy
  • Total Repair Time:
    15 - 30 mins
  • Tools:
    Pliers, Screw drivers
  • Parts Used:
    WR17X11705
75 of 93 people found this instruction helpful.
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Replaced the cracked plastic ice auger
Removed the ice bucket assembly and attempted to dismantle and re-assemble it the same as new
after replacing the auger. I wish the part was shipped with replacement instructions because a simple job turned into a major headache for me because of the following:
1) I did not realize that the the nylon nut at the end of the auger rod assembly has a reverse thread. By the time I had it removed using vice-grip pliers and a bench vice.....the nut threads were stripped.
2) When removing the nylon washers, spacers, metal cutters from the old auger rod, I grabbed the entire grouping hoping to drop them on the new auger rod as a group. While doing so, the pieces slipped out of my hand and It was very difficult to find the correct order of configuration even with the on-line parts photo. I would recommend that you number each part before removing them from the rod because there is only 1 way all of these pieces can be re-assembled to work as designed.
  • Michael from Greenbelt, MD
  • Difficulty Level:
    Difficult
  • Total Repair Time:
    More than 2 hours
  • Tools:
    Pliers, Screw drivers
  • Parts Used:
    WR17X11705
64 of 80 people found this instruction helpful.
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Ice crusher/dispenser would run but no ice would come out.
I removed the ice drawer,dumped out the ice and found the front end of the clear plastic auger and the crusher housing cover were broken. To dissassemble the auger system, I removed the phillips head screws that hold the crusher-dispenser onto the drawer, took off the washer and extrernal snap-ring from the auger shaft end. After removing the auger assebly, I pressed in on two plastic catches (on the dispenser housing) and gently pried the dispenser from the drawer with a small flat screwdriver. Then I removed the plastic nut from the end of the auger. Ass'y was much easier once the parts arrived. This repair would probably be too much for the average homeowner.
56 of 88 people found this instruction helpful.
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Ice maker wasn't pushing the ice out the door
My teenage daughter and myself (2 women!)completed this task with little issue! I first made sure to read others stories as not to repeat any issues they had. Just member the threads are backwards with taking the washer end off and everything will go easy. We are both kinda handy with repair items so if that describes you than you should be fine.
  • Scarlett from Midlothian, TX
  • Difficulty Level:
    A Bit Difficult
  • Total Repair Time:
    30 - 60 mins
  • Tools:
    Pliers, Screw drivers
  • Parts Used:
    WR17X11705
41 of 43 people found this instruction helpful.
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Pieces broke off Auger and Cover cracked.
Remove and empty ice maker from freezer . Remove two screws from bottom to remove the front panel (cover bucket). Remove one screw which holds the deflector on top of the bucket.(tray which holds the ice curbs). Remove one screw that holds the clip that holds the wire actuator rod.

To remove the the ice crusher/dispenser mechanism from the bucket I used two table knives Spread one side of the bucket with one knofe and pry up with the other to get the retainer wedge free from the bucket side. Repeat on the other side. Once the retainer wedges are free the ice crusher/dispenser with the auger attached can be lifted free from the bucket.

With a spanner wrench remove the nylon nut from the shaft. NOTE: THIS IS A LEFT HAND NUT. Note the orientation and relationship of the crusher blades. They must be replaced properly for the system to crush ice and dispense cubes correctly. Remove blades and spacers from Auger.

Reassemble in reverse order. Be sure to get the actuator rod in place in the cam for the dispensor cover before sliding the crusher/dispenser mechanism totally in place. If not in the cam correctly the crusher/dispenser may have to be removed again.

Although a little difficult the first time the project is easily done by an adventourous handy person.
  • Larry from Georgetown, TX
  • Difficulty Level:
    A Bit Difficult
  • Total Repair Time:
    1- 2 hours
  • Tools:
    Screw drivers
  • Parts Used:
    WR17X11705, WR17X11497
39 of 54 people found this instruction helpful.
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Ice depenser not working
This was so easy even a caveman could have done it. (sorry to all you cavemen out there.) Order the parts and they arrived promptly a couple days later. Even with limited mechanical abilities this was an easy project. Only a few screws to remove and a lock nut to take off. Just to be sure your on the right track there is an excellent video to follow on this exact repair on this site.
  • Tom from Vail, AZ
  • Difficulty Level:
    Easy
  • Total Repair Time:
    15 - 30 mins
  • Tools:
    Pliers, Screw drivers
  • Parts Used:
    WR17X11705, WR17X11497
26 of 36 people found this instruction helpful.
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Broken Ice Bucket Auger, Cracked Crusher Cover, Chipped auger nut
I watched the "how-to" video on the website and decided that I needed to disassemble the icemaker first (before ordering parts) so that I could make sure I was ordering all the parts necessary for a complete repair. Good thing I did. I didn't notice the cracked cover and chipped nut until I had the icemaker all apart. I then ordered the necessary parts. When they arrived 2 days later, I set up a table near my computer so I could re-assemble the unit as I watched the repair video...pausing the video as necessary. It all went without a hitch and worked perfectly when re-installed in the freezer. **Note: I left the old parts out of the ice bucket while I was waiting for the new ones to arrive...taped up the gaping holes in the ice bucket with blue painter's masking tape and re-installed the bucket in the freezer with the icemaker on...so I could still manually retrieve ice out of the bucket. I left the switch on the front of the freezer door in the "water" position to remind me that I couldn't dispense ice. Water dispensing worked fine. The video is the key. Impossible to make a mistake if you pay attention.
  • Robert from Folsom, CA
  • Difficulty Level:
    Really Easy
  • Total Repair Time:
    15 - 30 mins
  • Tools:
    Pliers, Screw drivers
18 of 32 people found this instruction helpful.
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The Ice Bucket Was Cracket And The Auger Also Broken.
I was able to order the correct parts . Needed my son in law (who in an engineer) to put it together. It was sort of a challenge forhim too. W the persons that I spoke to were very helpful and very nice and the parts came quickly. Thank heavens for the internet. The part that was broken was inside the freezer part of my frig.
  • Sharon from Glendale, AZ
  • Difficulty Level:
    Difficult
  • Total Repair Time:
    30 - 60 mins
  • Tools:
    Screw drivers
  • Parts Used:
    WR17X11705, WR17X11505
17 of 22 people found this instruction helpful.
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Customer Reviews
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Model Cross Reference
This part works with the following models:
PartSelect Number: PS964350
Manufacturer Part Number: WR17X11705
Brand
Model Number
Description
General Electric
A4425GDTABB
Refrigerator
General Electric
A4425GDTAWW
Refrigerator
General Electric
A4425GDTBBB
Refrigerator
General Electric
A4425GDTBWW
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General Electric
BSS25GFPACC
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General Electric
BSS25GFPAWW
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General Electric
BSS25GFPCCC
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General Electric
BSS25GFPCWW
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General Electric
BSS25GFPDCC
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General Electric
BSS25GFPDWW
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General Electric
BSS25GFPECC
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General Electric
BSS25GFPEWW
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General Electric
BSS25GFPHCC
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General Electric
BSS25GFPHWW
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General Electric
BSS25JFRFWW
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General Electric
BSS25JFRJWW
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General Electric
BSS25JFTAWW
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General Electric
BSS25JFTBWW
Refrigerator - T Series
General Electric
BSS25JFTCWW
Refrigerator - T Series
General Electric
BSS25JFTDWW
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General Electric
BSS25JFTEWW
Refrigerator - T Series
General Electric
BSS25JFTGWW
Refrigerator
General Electric
BSS25JFTHWW
Refrigerator
General Electric
BSS25JFTIWW
Refrigerator
General Electric
BSS25JFTJWW
Refrigerator
General Electric
BSS25JFTNWW
Refrigerator
General Electric
BSS25JFTPWW
Refrigerator
General Electric
BSS25JSRFSS
Refrigerator
General Electric
BSS25JSRJSS
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General Electric
BSS25JSTASS
Refrigerator

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