Ice Bucket Auger WR17X11705

Hi Mario, Thank you for your question. If the only thing that is broken is your auger, I would say that would be the only part you would have to replace. I hope that helps. Good luck with your repair.

Hi Coleen, we recommend removing the waterline fitting, it is found at the bottom of the freezer door. If you try the water again and the water comes out of there, then the waterline inside of the door is frozen. The solution to this would be to turn the appliance off for 3-5 hours with the doors open to let it defrost. Best of luck with this repair.

Hello Mel, unfortunately if your motor is running backwards that is a sign that it needs replacing. Please let us know if you have any further questions.

Hi Heather, we recommend starting with the ice bin assembly. Remove it and check the auger WR17X11705 for damage. Then you will need to check the dispenser auger drive WR02X11941 for stripping. I hope this helps!

Hi Robert, Thank you for your question. If the ice cubes in your refrigerator are starting to freeze together, this can be caused by the opening and closing of the door and also leaving the door open for long periods of time allowing moisture to build up and and causing the ice cubes to stick together. Also check the thermostat setting in the refrigerator to make sure it is set to the proper temperature. Check your owner's manual for the proper temperature setting. Check the gaskets on the doors to see if they are sealing properly and that there are no gaps in them. If the gasket is not sealing correctly or if there are gaps, this could cause the ice to freeze and thaw and would this would cause them to stick together. I hope this helps. Thank you and have a great day!

Hi Robert, thanks for the question. The auger blades should be numbered so you can determine the order they go on in. For more information, you may want to take a look at our repair video for Part # PS964350. Hopefully this helps you complete the repair yourself.

Hello Joe, thank you for your question. Yes, for your model the complete Ice Bucket and Auger Assembly is part PS11701245.

Hi Dru, Thank you for your question. If you are dispensing water or ice, the buzzing noise you are hearing is the water inlet valve open and closing. This is normal. If the auger is the only part that is broken, that should be the only part you need to replace. Regular use of the auger over time can cause it to wear down. If there is a buildup of ice in the assembly, this may cause the auger to break prematurely. I hope this helps. Thank you and have a great day!

Hi Jon, Thank you for your question. You will need to test the auger motor with a multimeter to see if it has continuity. If it needs to be replaced the part number for it is PS1993875. If this is not the issue, I would check the main electronic control board in the refrigerator to see if it is working correctly. I hope this helps. Thank you and have a great day!

Hi Bonnie, Thank you for your inquiry. It sounds like you might be having a leaking issue with your ice maker. I would check the ice maker fill cup to see if it has been broken at all. If that part is fine, you should begin by testing your Water Inlet Valve with a multi-meter to see if it is malfunctioning. Sometimes leaking can be caused when the valve is sending up too much water and the ice maker over flows. If your valve is fine, it is quite possible that your ice maker needs to be replaced. I hope this helps!