This “Dispenser Door Assembly” (Door Recess Assembly, Ice Door Assembly, Dispenser Door, Refrigerator Dispenser Ice Chute Door Kit, Dispenser Door Flap, Ice Chute Door, Flapper) keeps the room air from infiltrating the freezer. Once the lever is pressed, the door flap opens and allows the ice to dispense into your container. If your door flapper is broken, it could allow outside air to enter the freezer and alter the inside temperature. You may notice frost buildup surrounding the dispenser area. The door flap can disconnect from the dispenser lever, or the tabs that hold it in place may break. Frequent use may distort the sealing face and cause air leaks and frost buildup. This part mounts in the ice dispenser, and measures approximately 3.25 inches in diameter. It is constructed of plastic and rubber, and comes in white/black. This part is sold individually.
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36 questions answered by our experts.
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Diane
November 6, 2017
My ice dispenser opening keeps freezing up, after watching your video on replacing the flap i discovered that the flap on mine does not close, i can only assume that's the problem. What i need to know now is replacing the flap going to fix the problem or do i need to replace what closes the flap
For model number TFX25KRCBWW
Hi Diane,
Thank you for your question. That flap seals your freezer from the outside. The only thing I can think of is because it is not sealing, moisture is getting in from the outside and freezing around your opening. I hope that helps. Good luck with your repair.
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MARY
January 9, 2019
Ice builds up in the chute and the ice cubes cannot fall through,, resulting in the whole chute becoming frozen solid. Is this the part that needs to be replaced to keep the warm air from entering from the outside and causing this problem?
For model number GSS25tSRESS
Hello Mary, thank you for your question. Yes, this is one of the first parts we would recommend replacing. Warm air is getting up inside the dispenser and frosting and freezing. You may also want to replace the Dispenser Door Recess Crank Part Number: PS291908 and Recess Door Spring Part Number: PS285013 at the same time. Good luck with your repair!
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Brian
October 1, 2017
I'm getting freezing inside the shoot of my ice maker and by the ice maker dispenser. I order a new flapper.I also have inconsistent dripping coming from where the water comes out.If I dispense more water it will stop.I don't believe this has to do with the faulty flapper because it comes out the white tube. What could the issue be?
For model number GSH25KGMDBB
Hi Brian, Thank you for the question. I suggest replacing the Dual Inlet Water Valve,PartSelect Number: PS304374.If the valve is defective it will become "stuck" open and allow water to flow through creating the dripping.It can also cause the water to sit in the tubing and cause the freezing. Hope this helps!
My flapper stays open about one inch, i can push it closed, could my problem be the spring that should close it?
For model number GSHF5KGXECWW
Hello John, Thank you for the question. It is possible the flapper is warped or damaged as well. I suggest taking the flapper, spring and crank out to check for damage. Hope this helps, good luck with this repair!
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Debbie
August 30, 2017
If i replace the ice flapper since it will not close would i need any other parts
For model number GSS25WSTASS
Hi Debbie,
Thank you for your inquiry. The cranker no longer comes with this part. You can use the original crank from the old part. I hope this helps. Thank you and have a great day!
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Clifton
August 15, 2017
I changed the water valve, but still no water dispensing. The ices works for both crush and cube when i select dispense. Only the water still will not come out. I tried to see if the water gets to the connector at the bottom of the door and it dose. But no water will dispense from the outlet in the door.
For model number GSH25JSRFSS
Hello Clifton, thank you for contacting us. That sounds like you may need a new water filter, they can become clogged and prevent water from passing through. The part number for the water filter is PS8746144 you may also need the adapter if you have not changed it before, part number PS220347. Hope this helps!
Do you have a help video and if so where do i fine it
Hello Fran, thank you for contacting us. There is a how to video just under the image of the part. You can follow the link below, good luck with the repair!
https://www.partselect.com/PS964304-GE-WR17X11653-Dispenser-Door-Assembly-or-Flapper.htm#RepairVideo
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Bob
February 21, 2020
The ice flapper is not closing fully. Are there parts i need to replace to close the flapper or what could be causing this? I can reach up and push the flapper to a closed position. I cannot see if it is in fact fully closed with no air leakis
For model number PS123SGRBSV
Hello, Thank you for your question. You will need to replace the flapper- PartSelect Number: PS964304. We hope this helps.
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Tim
October 16, 2019
I ordered a ice dispenser door and realized the existing door was just stuck in the open position. How can i get it to open and close normally? Or why doesn’t it close?
For model number TBX22pbr
Hello Tim, thank you for your question. If the flapper door isn't opening and closing properly, the issue is most likely the dispenser door solenoid PartSelect Number PS304961. Good luck with your repair!
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Ron
April 20, 2023
I replaced the freezer flap and spring and when i put it back together, the ice and water wont stop coming out. Thoughts?
For model number Gss25sgmdbs
Hello Ron, thank you for your question. You may need to replace the Ice Dispenser Solenoid Service Kit PS11699580. Or, it may also be the Micro Switch PS8259956. The Micro switch is what tells your refrigerator that it is ok to dispense ice or water. We hope our suggestions help.
Repair Tip: The crank is no longer included with this part; you can use your existing crank. If you require a new crank, order one that is compatible with your specific model.
Replacing your General Electric Refrigerator Dispenser Door Assembly or Flapper
What Causes Frost Buildup in Your Fridge?
Customer Repair Stories
Average Repair Rating: 3.5 / 5.0, 72 reviews.
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Sorry, we couldn't find any existing installation instruction that matched.
Ice got stuck at dispenser door
I started by finding thw dispenser door part. On the parts diagram it showed all the other parts I might need to replace. Due to the age of the fridge I decided to replace them all, especially the sprIngs. I made sure to watch all of the videos for each part. Although they overlapped, each one showed the repair in more detail. The repair was as shown. If your frosge has been in service like mine for many years, plan on taking thw whole ice chute and dispenser door assembly out for thorough cleaning. One trick I learned is to take pictures as I disassemble so I can refer back for reassembly. When I put it together, the microswitch didn't work. I ordered that part, the only one I missed initially and installed it when it came in. Everything worked well. There was no video for the torsion spring and alignment of the chute and frame is tricky, make sure you take a picture. Part Select should dona video foe that. The putty knife trick for the trim ring was key. It was only shown in one video for an internal part so glad I watched them all.
Frost on the inside of the ice shoot, and the dispenser door recess crank was broken.
Used a putty knife to take the frame out .disconnected the power. Disconnected the panel. unscrewed the dispenser door recess crank (only 4 screws) . After that unscrewed the assembly of the flapper It was an easy process after that to install the new parts using a flat head and a Phillips screw drivers.
Ice dispencer door does not close properly causing ice formation
Used the instruction provide by Part Select, which are easy to follow. When it came to replacing the Solenoid, the two bottom screws were easy to remove, The third screw (located on the top) needed lo be loosened, That screw was very difficult to remove because it was rusted, and I had to replace it. I suggest that a spare screw should be supplied wit the solenoid.
Frozen water dispenser line; install water line heater
This should have been easy, but I couldn't get the housing shield off. I removed the 4 screws but it wouldn't come off. It seemed to be stuck in the lower right. (It seems that many people have the same problem.) I decided to destroy the old one and install a new dispenser housing shield, and replace the flapper while I was at it. I finally got the shield off (by taking a pipe wrench to it and breaking it into little pieces) and discovered what the problem was: the light in the lower right had melted the plastic of the dispenser shield, which fused to the plastic of the housing! Bad design, GE! After that, it was no problem. However, I couldn't remember how to replace the microswitch. I should have taken a picture, first. Duh. Lucky for me, Parts Select had a very informative video showing how to replace the microswitch. ! was saved! Thanks, Part Select!
Removed escutcheon, removed control panel, remover and replaced flapper, spring and crank. Followed the instruction exactly. Although I hope this fixes the frosting problem, I did not see anything wrong with the parts I removed. I hope this fixes the problem,
Flapper was worn and misshapen allowing warm air in freezer, ice cubes to melt and drip and impairing function of ice dispenser. Frost formed in ice dispensing chute also.
Followed the online video. Unplugged refrigerator, removed trim piece, lifted control board cover, removed 4 screws retaining circuit control board and removed the 3 connectors from the control board. Located flapper and removed by using small flat tip to take tension off flapper connectors. Helper held flash light to illuminate flapper connectors. Reversed procedure. New flapper seals well and cured problems. Circuit board was a bit different than one in video, but still had the 3 connectors. Marked each connector with grease pencil at top edge to ensure correct reconnection. Should note how wires are threaded around circuit board to ensure they are tucked back in correctly in reassembly. Remove trim piece carefully. I broke 2 of the 8 plastic pins that hold trim on. May be due to age of unit as they were brittle. 6 pins still hold trim piece flush.
Mark from HAYMARKET, VA
Difficulty Level:
Easy
Total Repair Time:
15 - 30 mins
Tools:
Screw drivers
1 personfound this instruction helpful.
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ice door not closing
looked at the video you supplied for repair.. that made it so easy to repair the problem. I felt quite confident in myself after the video.The repair went smoothly and the refridgerator wotks super thank you so much Rick
Keep searches simple. Use keywords, e.g. "leaking", "pump", "broken" or "fit".
Sorry, we couldn't find any existing reviews that matched. Try using some different or simpler keywords.
★★★★★
★★★★★
Brian D - February 7, 2023
Verified Purchase
Well.....this was the correct part
Unfortunately the spring that attaches to it was not the correct one and the water dispenser housing they sent me was not the same as what I had that was broken so I had to glue what I had. Quite a bit of money wasted. Disappointing because I've ordered from this place before and always gotten the right parts
★★★★★
★★★★★
George F - September 8, 2022
Verified Purchase
part is exact fit
the ice dispenser chute flapper is an exact replacement and fits perfectly. we used it to replace a flapper whose gasket was warped and did not seal. we now can use the ice dispenser again!
★★★★★
★★★★★
Frank B - February 9, 2022
Verified Purchase
Recieved the wright part.
Repair went well after watching the repair video.
★★★★★
★★★★★
Mike P - November 1, 2021
Verified Purchase
Dispenser door assembly
The part works great.
★★★★★
★★★★★
Omar M - June 23, 2021
Verified Purchase
Easy repair. Park worked great.
Part was easy to change, and fix the problem. Works great.
★★★★★
★★★★★
Gary D - December 2, 2020
Verified Purchase
Refer repair
Everything worked fine.
★★★★★
★★★★★
Dilip M - November 19, 2020
Verified Purchase
Great part and arrived right on time
Part arrived right on time and it was very easy to replace. The how to do video is great ??
★★★★★
★★★★★
James B - November 3, 2020
Verified Purchase
The part was exactly what I needed
The part was exactly what I needed to solve the frost buildup in the ice chute. The video provided gave a detailed explanation of how to fix it. The old flapper valve was totally mangled which I couldn't see until I took it out. Easy fix.
★★★★★
★★★★★
Kathy M - October 25, 2020
Verified Purchase
Flapper for ice dispenser in freezer
The parts we ordered were shipped quickly and we were able to repair our freezer right away.
★★★★★
★★★★★
Joe Martinez, J - July 14, 2020
Verified Purchase
Like hot knife through butter
My ice maker was frosting due to the dispenser door not closing completely. I ordered the solenoid and dispenser door, they arrieved within a few days. The online video was a great aid for makeing my installation quick and easy. Like a hot knife through butter.
With the Fix app, you can quickly and easily find information on your appliance, along with videos and articles to help you fix it.
"Like magic. I took a picture of the model number on my refrigerator, and the app identified it right away … Very convenient. I'm impressed." ★★★★★ - Clever Jeff
★★★★★
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