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964304-1-S-GE-WR17X11653        -Dispenser Door Assembly or Flapper
964304-1-S-GE-WR17X11653        -Dispenser Door Assembly or Flapper 964304-2-S-GE-WR17X11653        -Dispenser Door Assembly or Flapper https://www.partselect.com/Schematics/GE/00120714i01.gif

Dispenser Door Assembly or Flapper

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PartSelect Number PS964304
Manufacturer Part Number WR17X11653
Manufactured by GE

The dispenser door assembly (or flapper) is what opens to release the ice once the lever has been pressed. This part mounts in the ice dispenser. The cranker no longer comes with this part. You can use the original crank. The crank is sold separately depending on the model number of the appliance. For this repair, all you will need is a Phillips screw driver and a small flat blade. Disconnect the power, remove the escutcheon from around the dispenser, lift up the control panel, disconnect all wire connectors, use a screwdriver to remove all four screws of the housing, and lift the housing out. You will now see the flapper: push the tabs that are securing it in place to remove the piece, install the new flapper by lining it up and snapping into place.

This part works with the following brands: General Electric, Hotpoint, Kenmore.

This part works with the following products: Refrigerator.

This part fixes the following symptoms:

  • Door Sweating.
  • Ice maker won’t dispense ice.
  • Frost buildup.
  • Leaking.
  • Not dispensing water.
  • Freezer section too warm.
  • Door won’t open or close.
  • Freezer not defrosting.
  • Ice maker not making ice.
  • Ice maker dispenses too little ice.
  • Fridge too warm.

Videos For installing this part.

Questions & Answers

Ask our experts a question on this part and we'll respond as soon as we can.

Most Helpful

Question:

I changed the water valve, but still no water dispensing. The ices works for both crush and cube when i select dispense. Only the water still will not come out. I tried to see if the water gets to the connector at the bottom of the door and it dose. But no water will dispense from the outlet in the door.

clifton for model number GSH25JSRFSS
Answer:

Hello Clifton, thank you for contacting us. That sounds like you may need a new water filter, they can become clogged and prevent water from passing through. The part number for the water filter is PS8746144 you may also need the adapter if you have not changed it before, part number PS220347. Hope this helps!

Related Parts: Ice and Water Filter
1 person found this helpful.
Question:

If i replace the ice flapper since it will not close would i need any other parts

Debbie for model number GSS25WSTASS
Answer:

Hi Debbie, Thank you for your inquiry. The cranker no longer comes with this part. You can use the original crank from the old part. I hope this helps. Thank you and have a great day!

1 person found this helpful.
Question:

Do you have a help video and if so where do i fine it

FRan
Answer:

Hello Fran, thank you for contacting us. There is a how to video just under the image of the part. You can follow the link below, good luck with the repair! https://www.partselect.com/PS964304-GE-WR17X11653-Dispenser-Door-Assembly-or-Flapper.htm#RepairVideo

1 person found this helpful.

Most Recent

Question:

I'm getting freezing inside the shoot of my ice maker and by the ice maker dispenser. I order a new flapper.I also have inconsistent dripping coming from where the water comes out.If I dispense more water it will stop.I don't believe this has to do with the faulty flapper because it comes out the white tube. What could the issue be?

Brian for model number GSH25KGMDBB
Answer:

Hi Brian, Thank you for the question. I suggest replacing the Dual Inlet Water Valve,PartSelect Number: PS304374.If the valve is defective it will become "stuck" open and allow water to flow through creating the dripping.It can also cause the water to sit in the tubing and cause the freezing. Hope this helps!

Related Parts: Dual Inlet Water Valve
Question:

I am needing to order a new dispenser cradle for my fridge. When i try to order with this site it's telling me part not found the part i am needing is in the diagram freezer door #69. Pleas advise me on how i can order this part

Nicole for model number CSS25USWCSS
Answer:

Hi Nicole, Thank you for your question. I have listed the part that you are looking for in a link below for you. Good luck with your repair.

Related Parts: HOUSING SHIELD DISP KIT
Question:

I have a GE profile side by side. The flap that you push a glass up against to dispense ice, water, crushed ice, etc. Is getting harder and harder to push back. I am now using my hand to 'wiggle' the flap until it unsticks. Any idea on how to correct this? Ps> i live in an area where the water is hard. Thanks!

Janet Horst
Answer:

Hi Janet, That is a good question. From what you described you may have to replace the dispenser lever. I hope this helps.

Installation Instructions Provided by PartSelect customers like you.

Average Repair Rating: 3.6 / 5.0, 66 reviews What's this?
 

16 of 27 people found this instruction helpful

Parts Used:
  • Dispenser Door Assembly or Flapper
Level of Difficulty: Easy
Time to do repair: 15 - 30 mins
Tools: Screw drivers
Customer: James from Virginia Beach, VA

Flapper was stuck open. Old and warped.

Replaced flapper

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9 of 12 people found this instruction helpful

Parts Used:
  • Dispenser Door Assembly or Flapper
Level of Difficulty: Really Easy
Time to do repair: 15 - 30 mins
Tools: Screw drivers
Customer: Tim from The Woodlands, TX

Ice buildup. The ice machine was frosting over. Ice (due to frosting) would block the drop chute.

Unfortunately, the replacement part didn't come with instructions. The repair, nevertheless, was fairly straightforward. After removing the plastic parts that guide the ice through the door (by removing a few screws that attach the parts to the inside of the door), I was able to slip my hand into the ice maker dispenser and remove the old part. The part clips on. It is a tight fit through the funnel (from the outside of the freezer), however, and requires that the gasket first be "flipped" open wherein it unfolds 180 degrees. Doing this will make it easier to clip the new gasket onto the assembly.

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8 of 15 people found this instruction helpful

Parts Used:
Level of Difficulty: Easy
Time to do repair: 30 - 60 mins
Tools: Screw drivers
Customer: Michael from Virginia Beach, VA

Ice maker not delivering ice, shoot freezing up with condensation.

Your video shows how to make the necessary repairs. Solenoid was the main issue, other parts were replaced to bring assembly to "like new" condition. Over kill but thats how I fix things. All and all a very easy fix. Thanks for the info and parts.

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5 of 6 people found this instruction helpful

Parts Used:
  • Dispenser Door Assembly or Flapper
Level of Difficulty: Really Easy
Time to do repair: 15 - 30 mins
Tools: Screw drivers
Customer: Ronald from Elkridge, MD

The ice flapper warped and clogged up the ice shoot

I bought a Flapper replacement part from Parts Select. I installed it following their very complete on-line video directions. Their complete and easy to follow directions made my job very easy, and the work was completed without any problems and just as good as if it were done by a professional repair person. I am proud of my work, it couldn't have been done without their video insructions. Also I got delivery of the part within two days of my order. I will alway look for Parts Select any time I need an applicance repaired. Thanks to Parts Select!

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5 of 8 people found this instruction helpful

Parts Used:
  • Dispenser Door Assembly or Flapper
Level of Difficulty: Easy
Time to do repair: 30 - 60 mins
Tools: Screw drivers
Customer: Phillip from Springfield, VA

Ice chute frosted up

Procedure for Replacing the Ice Chute Plate
1. Turn off the power.
2. Snap off the outside trim ring. Use a plastic screwdriver to avoid scratching the cabinet.
3. Locate the three small holes below the control panel facing, just above ice chute. The center hole is not used. With a small, blunt, object (wire – blunted nail) that is slightly smaller than the holes, push up rather firmly up through the outer holes to release front control panel.
4. Remove the three wire connectors from printed circuit board. Firmly pull/pry them straight out of retaining clip. Use caution: Excessive force will break clips.
5. Release the secondary panel by removing four screws (one in each corner).
6. Remove the flap assembly.
7. Clean all accessible areas with 1/10 bleach water to sanitize. Rinse the cleaned area with clear water and thoroughly dry everything before re-assembling the panel.
8. Install the new flap assembly.
9. Re-installed everything in the reverse order and check the functionality.
10. Order a spare ice chute flapper to be ready for the next event.

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7 of 14 people found this instruction helpful

Parts Used:
Level of Difficulty: Really Easy
Time to do repair: 30 - 60 mins
Tools: Screw drivers
Customer: Charles from Inman, SC

Frost building up in ice shoot air leaking around door recess assembly

First disconnect power and turn off water supply.Removes the cover that indicates water and ice settings,removed 4 screws that held the switch assembly on,unplugged wiring harness (left solenoid wires connected.removed screw holding arm that closes door and removed assembly.Covered hole with duct tape ordered parts (which came very quickly turned water and power back on.When new parts came actuator arm was different on door put old one on door and reassembled in reverse order

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6 of 12 people found this instruction helpful

Parts Used:
Level of Difficulty: Easy
Time to do repair: 30 - 60 mins
Tools: Screw drivers
Customer: mike from hatboro, PA

Flapper is stuck open

There are three holes under the front panel in which you push a very small screwdriver in and the front panel comes off.In back of the panel is another panel with 4 screws .1 at each corner.Remove the 4 screws and that will come off exposing the working parts that need to be replaced.This is also a good time to clean anything you can get to in that area.It is very important to remember how everything came out.

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6 of 13 people found this instruction helpful

Parts Used:
Level of Difficulty: A Bit Difficult
Time to do repair: More than 2 hours
Tools: Pliers, Screw drivers
Customer: OLESTER from SAN DIEGO, CA

This model is a lemon (on-line for compliants). Numerous problems

Removed 4 screws & replace parts.

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2 of 2 people found this instruction helpful

Parts Used:
  • Dispenser Door Assembly or Flapper
Level of Difficulty: Really Easy
Time to do repair: 15 - 30 mins
Tools: Pliers
Customer: Robert from Rockford, IL

Heavy frost buildup in ice dispenser chute and door

After inspection of the new door recess assembly, I realized that I could use sidecutters (electronic assembly type) and 'clip' off the inward lock tabs of the old recess assembly and disengage it from the crank door arm without any further disassembly of the refrigerator door. It was easy to 'unhitch' the tang from the crank arm and wiggle it out through the external opening of the ice/water dispenser compartment. I reversed the process and inserted the new assembly through the external opening of the compartment. The new door recess assembly snapped into place on the crank arm and fit tightly against the ice chute opening, correcting the issue caused by aging distortion of the old rubber seal cup portion of the door recess assembly.

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4 of 9 people found this instruction helpful

Parts Used:
Level of Difficulty: Really Easy
Time to do repair: 15 - 30 mins
Tools: Screw drivers
Customer: Leslie from Vacaville, CA

The icemaker door did not work and broke the ice maker

I replaced the door and soleniod and the other parts and it works great now

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2 of 3 people found this instruction helpful

Parts Used:
  • Dispenser Door Assembly or Flapper
Level of Difficulty: Easy
Time to do repair: 30 - 60 mins
Tools: Screw drivers
Customer: Kyoko from Bellevue, WA

Frost/ice buildup in icemaker chute in the freezer door

The only difficult part was not knowing which parts had to be removed to gain access to the flapper to replace it. It appeared as if the frame around the control panel would have to be removed as well as the door handle; we tried but were not able to remove the frame. It turned out that the panel just popped out with the frame in place. Once we had access to the flapper, it was easy to replace it. The repair fixed the problem.

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2 of 3 people found this instruction helpful

Parts Used:
Level of Difficulty: Easy
Time to do repair: 30 - 60 mins
Tools: Screw drivers
Customer: Joe from Kennesaw, GA

Ice maker door leaking air causing inside to ice up.

The allan wrench pushes into the holes nder the front control plate and it pops off. Unplug the wires and set aside. Four screws removes the next piece and the "flaper" door is visable.

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4 of 9 people found this instruction helpful

Parts Used:
Level of Difficulty: Easy
Time to do repair: 1- 2 hours
Tools: Pliers, Screw drivers
Customer: Mark from Robins, IA

Ice chute flapper would not close all the way

Following the advice of others on this site, I popped out the control panel by pushing up through the 2 outer-most holes on the under-side of the panel (the middle hole is unused). I installed the new solenoid exactly as shown in the PartSelect video. The new crank, spring, and flapper installed easily as well; I did apply a little grease to the hinge points on the crank to ensure no binding. I also installed a new microswitch. The wires are best removed from the old switch with a needlenose pliers. The old switch looked like it had some grease on the switch (where it makes contact with the cup lever) so I put some grease on the new switch as well. All-in-all, very easy and the frig works like new. It's nice to hear the flapper slam shut 4 seconds after dispensing ice.

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2 of 3 people found this instruction helpful

Parts Used:
  • Dispenser Door Assembly or Flapper
Level of Difficulty: Really Easy
Time to do repair: Less than 15 mins
Tools: Screw drivers
Customer: Roger from Colleyville, TX

No water through door dispenser

Replaced flapper valve per website instructions. GE factory technician took two weeks to get here, charged over $100 for the call and told us we needed a new refrigerator door at a cost of over $500 to fix the problem. We sent him packing. After visiting the PartSelect website, the $5.88 PartSelect flapper valve fixed the problem. Amazing.

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1 of 1 people found this instruction helpful

Parts Used:
  • Dispenser Door Assembly or Flapper
Level of Difficulty: Easy
Time to do repair: 15 - 30 mins
Tools: Screw drivers
Customer: Mark from HAYMARKET, VA

Flapper was worn and misshapen allowing warm air in freezer, ice cubes to melt and drip and impairing function of ice dispenser. Frost formed in ice dispensing chute also.

Followed the online video. Unplugged refrigerator, removed trim piece, lifted control board cover, removed 4 screws retaining circuit control board and removed the 3 connectors from the control board. Located flapper and removed by using small flat tip to take tension off flapper connectors. Helper held flash light to illuminate flapper connectors. Reversed procedure. New flapper seals well and cured problems. Circuit board was a bit different than one in video, but still had the 3 connectors. Marked each connector with grease pencil at top edge to ensure correct reconnection. Should note how wires are threaded around circuit board to ensure they are tucked back in correctly in reassembly. Remove trim piece carefully. I broke 2 of the 8 plastic pins that hold trim on. May be due to age of unit as they were brittle. 6 pins still hold trim piece flush.

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Model Cross Reference

This part works with the following models:

PartSelect Number: PS964304
Manufacturer Part Number: WR17X11653
Brand Model Number Description
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