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964165-1-S-GE-WR17X11497        -Dispenser Crusher Cover
964165-1-S-GE-WR17X11497        -Dispenser Crusher Cover 964165-2-S-GE-WR17X11497        -Dispenser Crusher Cover https://www.partselect.com/Schematics/GE/00120714i05.gif

Dispenser Crusher Cover

Your Price

$13.14
Get this part fast. Average delivery time via standard shipping: 1.8 days.

PartSelect Number PS964165
Manufacturer Part Number WR17X11497
Manufactured by GE

This part is white in color.

This part works with the following brands: General Electric, Hotpoint.

This part works with the following products: Refrigerator.

This part fixes the following symptoms:

  • Ice maker won’t dispense ice.
  • Ice maker dispenses too much ice.
  • Ice maker not making ice.
  • Ice maker dispenses too little ice.

Videos For installing this part.

Questions & Answers

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Installation Instructions Provided by PartSelect customers like you.

Average Repair Rating: 3.8 / 5.0, 46 reviews What's this?
 

4 of 7 people found this instruction helpful

Parts Used:
Level of Difficulty: Easy
Time to do repair: 15 - 30 mins
Tools: Screw drivers
Customer: STEVE from LA VERNE, AL

Broken auger nut and crusher cover dispenser

1. Slide out that big box with all the ice in it
2. Remove two screws (phillips tipped)under white plastic cover,pull off the cover
3. Press the two plastic tabs in, to release white box thingy
4. Pull the box out, long plastic ice screwer and all
5. Notice how the stainless blades go back in before removing
6. This up to you, but at this point I took a break
7. Note: the auger nut is a left hand thread, it took me a while to figure that out (Porter?)
8. Screw on the new auger nut, I used a putty knife to span the screwdriver like slot, slide your new crusher cover on, slide assembly back into place, install snap ring
9. reassemble
10. Realize the real problem is the solenoid for the rubber flapper that is stuck open allowing the ice to frost and freeze and break the parts I just replaced
11. to be continued ():

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3 of 5 people found this instruction helpful

Parts Used:
Level of Difficulty: Easy
Time to do repair: 15 - 30 mins
Tools: Pliers, Screw drivers, Wrench (Adjustable)
Customer: David from niceville, FL

Found a large lockwasher and washer in my tea glass

removed the ice, auger, bin assembly and slowly examined it and began disassembly until i found the broken part and then removed them .. i went online and found the parts almost instantly the parts came in 2 days , the repair video,s were most helpful so much so that i decided to replace the ice chute, door solenoid which looked difficult until i watched the repair video and read other peoples feed back well good luck ! DM

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2 of 2 people found this instruction helpful

Parts Used:
  • Dispenser Crusher Cover
Level of Difficulty: Really Easy
Time to do repair: Less than 15 mins
Tools: Screw drivers
Customer: Minda from Harbor City, CA

Doesn't dispense ice

its like im doing a puzzle coz i need to disassemble the other parts but i did it so quick.

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2 of 2 people found this instruction helpful

Parts Used:
  • Dispenser Crusher Cover
Level of Difficulty: Really Easy
Time to do repair: 15 - 30 mins
Tools: Screw drivers
Customer: Clifford from Hopewell, VA

Cover was broken

Empty ice. Removed cover 2 screws.Replaced cover & that was it

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2 of 2 people found this instruction helpful

Parts Used:
Level of Difficulty: Easy
Time to do repair: 15 - 30 mins
Tools: Screw drivers
Customer: Diane from Chesterfield, VA

Water valve was leaking and the crusher cover was broken

Turned off the water supply to the ice maker and unplugged the refrigerator. Pulled the refrigerator out of its location and removed the back panel. Located the leaking valve and removed the valve once the water lines and wire connections were disconnected. Just a couple of screws mounted the holding plate to the refrigerator. Ordered the parts and simply put everything back in place once the part came in. It was very simple to identify the valve on the parts list and order. The ice crusher cover could be removed from the front freezer door, it is part of the ice holder tray. The tray comes completely apart, and was a must to identify the correct part on the parts display. Once the part arrived, it took very little time to put it back together. All parts were exact and the repair was very rewarding to spend a minimal amount of money and time completing.

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2 of 2 people found this instruction helpful

Parts Used:
  • Dispenser Crusher Cover
Level of Difficulty: A Bit Difficult
Time to do repair: 15 - 30 mins
Tools: Screw drivers
Customer: Chris from Jacksonville, FL

Excessive ice flow

Once the icebin is removed, the disassembly is pretty straight forward:
-Remove all ice and allow the ice bin to reach room temperature, because frozen plastic will crack easily.
-Remove the 2 philips screws on the bottom front and release the 2 tabs on the top of the cover unit.
-Disengage the steel rod, but first make note of the spring position.
-Lift the inner assembly out from the main front bin unit, which will remove the ice screw in the process.
-Disengage the ice screw and carefully twist the crusher plate around the screw.
-Manipulate the new crusher plate around the flanges of the screw, be patient, as this can be a time consuming endeavor until you finally find the right twisting location to enable the new crusher plate to clear the flanges of the screw.
-Once in position, reattach the entire assembly and rod back into place.
-Just take your time and make note of all removed component locations.

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2 of 3 people found this instruction helpful

Parts Used:
  • Dispenser Crusher Cover
Level of Difficulty: Easy
Time to do repair: 15 - 30 mins
Tools:
Customer: Alice from Brookeland, TX

Replaced part had cracked & would no longer allow ice dispensing . The icemaker continued to make & drop ice into the ice bucket.

Loosened screws to removed the cracked part & the rotating arm attached to the ice bucket. It tooke a few minutes to figure out how to manipulate the rotating arm through the irregular opening on the part being replaced. After that, putting all parts back in place & tightening 3 small screws to secure parts.

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1 of 1 people found this instruction helpful

Parts Used:
  • Dispenser Crusher Cover
Level of Difficulty: Really Easy
Time to do repair: 30 - 60 mins
Tools: Pliers, Screw drivers
Customer: James E from SYRACUSE, NY

Was dispencing way too much ice all over the floor.

Like I said I was getting too much ice. Typed it in on google and this site was one of the listings. I went to your site and found out the ice crusher cover was broken. The broken pieces in my glass with the ice cubes was another indication but I didn't know what it was called. I watched the video before ordering and I figured I could do this so I ordered the part. 3 days later it was here so I took the ice bin out of the freezer and let it get warmed up like the guy said in the video. I watched the video while the part warmed up. Now its time to start. I kepted the video on the computer screen just in case. I took my time and about 30 min I was making ice again. "WATCH THE VIDEO" Thanks for having this for me to watch. Made the job a piece of cake!

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1 of 1 people found this instruction helpful

Parts Used:
Level of Difficulty: Easy
Time to do repair: 30 - 60 mins
Tools: Nutdriver, Wrench (Adjustable)
Customer: Lloyd from MADISON, WI

Lost all power except light bulbs.

For the Main Control board: I took pictures of connectors and matched them to same numbered connectors on the new board, but it's hard to get it wrong, really. Since the old board zapped a hole right through the plastic sheet behind it, I made a new one with the original as a template. For the ice auger, I left the blades on the old, broken one til I was ready to swap them to the new one to keep them in order, and used a new nut though the old one probably would have still worked. The clear crusher cover plate does wiggle on the auger assembly, blades and all. Just be sure to take pictures to remember how it all goes together. The trickiest part is removing the crusher assembly without breaking plastic--only use just enough force to release the claws. You'll have to at least partly take apart the rod pieces underneath. I cleaned everything with warm, dish soap water and some white vinegar mixed in. Some parts I put in the dishwasher. This a good time to clean the entire frig, too. You may want to also have new water line connector hardware on hand, too, just in case it gets damaged/leaks if disconnected and reconnected for servicing. Always unplug the frig first to start. I used a small, indoor/outdoor temperature device to check the freezer and frig temps to check when done to make sure it worked. Finally, it really, really helped having a "loaner" frig during this time!

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2 of 4 people found this instruction helpful

Parts Used:
  • Dispenser Crusher Cover
Level of Difficulty: Really Easy
Time to do repair: 15 - 30 mins
Tools: Screw drivers
Customer: richard from fitchburg, MA

Original part had broken

Pry the old part out and snap the new part in.

Service was outstanding. I called and ordered the part one afternoon and received the part the following day. I could not have been more satisfied.

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6 of 16 people found this instruction helpful

Parts Used:
Level of Difficulty: Easy
Time to do repair: 15 - 30 mins
Tools: Nutdriver, Screw drivers, Wrench set
Customer: William from LAGUNA WOODS, CA

No ice and auger broken.

remove ice bin
removed 2 screws that held ice maker.
unplugged ice maker
transfered water spout to new ice maker
installed new ice maker in old location
plugged it in an away it went
Note: Auger has L H threads to remove keeper nut

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1 of 2 people found this instruction helpful

Parts Used:
Level of Difficulty: Really Easy
Time to do repair: 15 - 30 mins
Tools: Pliers, Screw drivers
Customer: Larry from Papillion, NE

Ice auger jammed due to broken auger plastic flight pc getting caught in crusher

removed the ice tray
dumped out ice
removed screws to access both auger and crusher body
remove both from tray
remove crusher body by unlatching the plastic notches
remove nut from auger and remove cover/S.S.fingers and auger
assemble reverse order.
Very simple.

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1 of 2 people found this instruction helpful

Parts Used:
  • Dispenser Crusher Cover
Level of Difficulty: Really Easy
Time to do repair: Less than 15 mins
Tools: Screw drivers
Customer: Bruce from Cocoa, FL

Clear plastice piece between ice & crusher broken

At first ordered the wrong part. When the right part arrived un-screwed three screws, took of a clip. put in the new part and re-assembled the unit. When I had the right part, it took me less than 5 minutes to fix. It has been working perfect for 6 days

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2 of 5 people found this instruction helpful

Parts Used:
  • Dispenser Crusher Cover
Level of Difficulty: Really Easy
Time to do repair: Less than 15 mins
Tools: Screw drivers
Customer: David from Mosier, OR

The crusher plate broke and put plastic pieces in with the ice

I slid out the ice maker tray, removed the two screws to take off the cover and found by looking inside the crusher plate had pieces broken off. It looked like it might be hard to remove but after a few seconds of examination I realized that the plate and ice crusher blades came out as an assembly by prying gently on the sides to release the snap-in locks. It came out as an assmebly and the crusher plate needed to be twisted down the auger shaft and off the end. When the new one arrived it was the reverse process with only one hick-up. When installing the assembly back into the tray and just before the assembly snaps back in, the metal rod assembly needs to be positioned in the slot. It is a very simple fix with just a flat blade screw driver (for prying) and a philips for removing the two serews. Really worth the effort.

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0 of 1 people found this instruction helpful

Parts Used:
  • Dispenser Crusher Cover
Level of Difficulty: Easy
Time to do repair: 15 - 30 mins
Tools: Screw drivers
Customer: Malcolm from Greenville, SC

Broken dispenser crusher cover

Your video on this procedure is excellent and cannot be improved upon by my experience.

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Model Cross Reference

This part works with the following models:

PartSelect Number: PS964165
Manufacturer Part Number: WR17X11497
Brand Model Number Description
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