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34 questions answered by our experts.
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Anthony
June 4, 2022
Freezer side says h1 and is not freezing
For model number FFSS2615TE0
Hello Anthony, Thank you for the question. The H1 error code means that the freezer Thermistor has shorted and will need to be replaced. If you need help placing an order, customer service is open 7 days a week. Please feel free to give us a call. We look forward to hearing from you!
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Robert
February 26, 2020
Fridge side is warm and the control panel beeps and flashes a h and 1 on the fridge side freezer seems fine.
For model number FFHS2611LWKA
Hello Robert,
Thank you for your question. The H1 error code means that the temperature is too warm for either the fridge or freezer side, and we would suggest resetting the fridge off by unplugging and and re plugging it back in, and if the error still appears, the control board under part PS10060580 for your model would need to be replaced. We hope this helps.
My refrigerator gives the code H1. I read that the Thermistor may need to be changed but I don't know where it's located.
For model number FFHS2622MSJ
Hi Jacqueline,
Thank you for your question. The H1 error code is letting you know that the freezer sensor has shorted. You will need to test the thermistor with a multimeter to see if it has continuity. Before performing this test, please unplug the refrigerator from the electrical outlet. Before testing them, you will need to place the thermistor in ice water for 5 minutes in order to bring the temperature to 32 degrees F. The thermistor will produce different readings at different temperatures, and the suggested ranges below only apply to thermistors at a temperature of 32 degrees F. With the probes on the terminals and your multimeter set to Rx1, you should receive a reading of 16,600 ohms (+/- 5 percent). If you receive a reading outside this range, you will need a replacement thermistor. The part number listed under your model number for the thermistor is PS8760187. If you need help placing an order for it, customer service is open 7 days a week and anyone will be happy to assist you. Please feel free to give us a call. We look forward to hearing from you!
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John
July 12, 2021
Location of thermistor sensor located.?
For model number ffss2314qpba
Hello John, Thank you for the question. The Thermistor is located inside the Temperature Control Panel. We hope this helps!
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John
July 25, 2021
Fridge side is beeping and flashing h1 code. Cool but not cold. I unplugged to try to re-set, but problem continues. Maybe thermistor, but how do I confirm?
For model number FFHS2611PF6
Hello John, Thank you for the question. The H1 indicates a Temperature that is to warm. You will need to test the Thermistor with a Multi Meter for a resistance reading of 27k ohms at 38 degrees. We hope this helps!
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Bruce
February 17, 2018
Refrigerator side freeze everything. No matter what setting it is on
For model number Ffhs2311lbpa
Hello Bruce, Thank you for your inquiry. We would recommend checking the following parts to fix your issue: damper assembly, and thermistor. Hope this helps!
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Lizandro
November 25, 2022
The freezer side says h1 and it's not freezing, I reset the fridge and now it doesn't give me any problems but the freezer side still doesn't freeze?
For model number FFSS2614QE1A
Hello Lizandro, thank you for reaching out. The error code H1 indicates that the freezer thermistor has shorted and will need to be replaced. The part number for the thermistor assembly is FIX8760187. Please reach out to customer service if you need help placing an order, anyone will be happy to assist you. We hope that helps.
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Mark
December 7, 2022
tHE FREEZER WORKS BUT THE FRIDGE SIDE IS WARM WAS FLASHING H1 ON FRIDGE SIDE
For model number LFSS2312TEO
Hello Mark, thank you for getting in touch. The error code H1 indicates that the freezer thermistor has shorted and will need to be replaced. The part number for the thermistor assembly is FIX8760187. If you require assistance to place an order, please contact customer service. We hope that helps!
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SANDEE
March 7, 2018
Refrigerator side is not cooling. Digital numbers at the top got to “h” or “1” and we have to reset to “9” for refrigerator side. Freezer side stays at 9 and works fine.
For model number FFHS2611LBNA
Hi Sandee,
Thank you for your question. If the refrigerator section is too warm, there are some parts that you will need to check to see which ones are causing the issue. You will need to check the defrost thermostat, the door gasket, the run capacitor, the defrost heater, the evaporator fan motor and blade, the sensor and the filter-drier. I hope this helps. Thank you and have a great day!
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Jennifer
March 26, 2018
The refrigerator side control for the temperature keeps beeping and flashing an h
For model number FFHS2322MBKA
Hi Jennifer,
Thank you for your question. The H means that your appliance thinks that either your fridge or your freezer temperature setting is set too warm. If you have not changed the temperature at all recently, then you may need to check your thermostats inside of your appliance. I hope that helps. Good luck with your repair.
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Customer Repair Stories
Average Repair Rating: 3.3 / 5.0, 1 reviews.
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Sorry, we couldn't find any existing installation instruction that matched.
Side by Side Freezer/Refrigerator - Refrigerator not cooling
While waiting for parts I removed the control and side panels, placed duct tape partly over the hole to the freezer to allow fridge cooling and left the panels lay inside plugged up while I monitored the fridge temp. This worked until the parts arrived.
1. Remove 3 hex screws holding (underneath) the front control panel to the top of the fridge. 2. Remove 2 screws holding the left side assembly. The control panel and the side assembly come down as 1 L shaped piece. 3. Unplug the large control cable and the small cable then remove the entire assembly. Note the position of the freezer sensor extending into the freezer. Separate the control panel from the side assembly to access the cable bundle. 4. Remove and replace the Damper Control Assembly. Note: You can remove the complete old styrofoam (glued in place) or cut the tape holding a 2 part styrofoam section that holds the damper in place and only replace the upper part. Be sure to tape the 2 styrofoam parts back together. Make sure the freezer sensor is placed properly on the Damper assy. 5. Remove and replace the old thermistor assembly, secure the wiring bundle and reattach the control panel to the side panel. 6. Place the entire assembly back inside, plug up the cables. 7. While supporting both panels insert the freezer sensor in the proper position and replace the 3 screws securing the control panel then the 2 screws securing the side panel. Check that the side panel is flush against the side after installation. 8 Wait about 12 hours for the temperature to stabilize.
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