SENSOR TURBIDITY Assembly WD21X10494

Hello Matthew, thank you for your question. There would be a few things to check before ordering any parts. I would check to make sure the heating element received is working properly, by checking continuity. Depending upon the manufacturer, the element should read 15 to 25 ohms of resistance. If it reads "0", then it's bad. It is possible the part was defective. If the part is testing good, I would check to see what the temperature of the water is that is coming from the house to the unit. The temperature might need to be adjusted. Also, it is recommended that you "prime" the unit by running the water at the sink in your kitchen until the water is hot. Then turn on the dishwasher. If the water source takes a while to heat, the water going into the unit might not be hot enough for the element to keep hot. I hope this helps!

Hello Matthew, Thank you for your inquiry. Water entering the dishwasher must be at least 120 degrees Fahrenheit and not more than 150 degrees Fahrenheit for the best cleaning/drying and to prevent damage to the dishes. You have to adjust the temperature at the point where the fill hoses are attached to the sink or where the water enters and goes into the water inlet valve-check your water heater as well. Also make sure you are using plenty of rinse aid to assist in drying. If the element tests ok with a multimeter, you may have an issue with your control board as well. Hope this helps!

Hi Brandon, Thank you for your question. It is normal at the end of a cycle to have 1 or 2 cups of water left in the bottom of the dishwasher. If there is more than 1 or 2 cups of water left in the dishwasher, there may be debris trapped in the pump preventing the water from draining completely. You will need to inspect the pump to see if this is what is causing the issue and clean it if it is. If the pump is not the issue, you may have to replace the flood switch. I hope this helps. Thank you and have a great day!

Hello Dan, thank you for your question. With the power supply to the dishwasher turned off, the turbidity sensor can be tested from the main control at the connection P12 from the wire at pin 1 to the wire at pin 3. The resistance should measure between 46KO to 52KO at room temperature. We hope this helps.

Hello Matthew, Thanks for your question. It is also possible the vent might not be opening properly. Check to see if it is opening or if the vent is damaged. If that is not the issue, then it could be an issue with your dispenser. First, make sure the rinse aid chamber is not empty. If there is rinse aid in the chamber, then inspect the cap to make sure it is properly fitted and adjusted properly. I hope this helps.

Hi Joe, Thank you for your question. If your dishwasher is not cleaning properly, there are some parts that you will need to check to see which one is causing the issue. You will need to check the spray arms, the docking station (if present), the upper discharge housing gasket (if present), the chopper, the water inlet valve, the water delivery tube, the filters, the wash spinner, the detergent spinner, the pump impellers and the pump. All dishwashers will have a method to drain the water. Most models will have a single motor driven pump with two separate compartments, one for circulation and one for drain, each with its own impeller. Other types will have a separate drain pump and some will utilize the main circulating pump in conjunction with a drain solenoid and diverter valve or flapper. On models that use a separate drain pump you should check to see if there is any obstruction to the input and output of the pump and also verify that there is power getting to the pump motor during the drain portion of the cycle. If both check ok, then you should replace the pump and motor assembly. On models that use a drain flapper and solenoid, again you should check for any obstructions and verify that the solenoid is getting energized and that there is continuity. Use a multi-meter to make these tests. Check that the linkage operating the flapper or diverter is moving freely and replace any defective parts. On models that have a two section pump, the drain impeller may be at fault. First, verify that the motor is running in the proper direction. If the motor does not run, then check for power at the terminals on the motor. If voltage is not present, then you should check door switches, timer or electronic control as a possible cause. If proper voltage is present, then the motor windings could be open. If the motor is humming, then the problem could be that the drain impeller is jammed or the motor could be seized. If the motor is seized, then the motor or motor and pump assembly will need to be replaced. The electrical checks can be made with a multi-meter. Disassembly of the pump will be required to determine if the impeller is the problem. The drain compartment is typically located beneath the circulating compartment. Remove the lower rack, spray arm, pump cover and filter assembly to gain access. Inspect the drain impeller for damage or wear and replace if required. Also check that the food chopper is in good condition and not allowing large food particles to clog the drain outlet, and that both the chopper and impeller are turning freely. Also if the soap is not dissolving, the water may not be hot enough. Before starting a cycle on the dishwasher, turn the hot water tap on and let it run for a few minutes and then start the cycle. You may have to vary the amount of soap you use as well. I hope this helps. Thank you and have a great day!

Hi Yunior, thank you for contacting us. Based on our understanding of the issue, we would suggest checking the drain pump, part number PS16219695, for continuity. We hope this solves your problem!

Hello Robert, thank you for your inquiry. Based on our research, the wash arm melts when it is typically not secured into the pump properly. In such case, it rotates and then gets stuck on the heating element bracket. We would recommend replacing the lower spray arm, part number PS16542476, and installing it properly. We hope this helps.

Hello Todd, Thanks for your question. The wire harness appears to be only offered via the drain pump kit, part number PS10054657, rather than being sold separately. I hope this helps.

Hi Dustin, thank you for reaching out. Based on our research, the diverter motor moves the diverter disc or ball into position so the ball can direct water through the upper and mid spray arms. We suggest that you take a closer look at the diverter assembly kit, part number PS7783379, to solve the issue. We hope this helps!