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January 23, 2018
The drum inside the washer is loose and causing water to drain underneath. Can you help?
For model number WA56H9000AP
Thanks for your question. Check the bearings for the drum along with the dampers and see if they are intact - you may also want to test the drain pump with a multimeter for continuity and replace it if it shows no continuity.
I hope this helps.
Washing machine will slow spin for about a minute but not drain water and stops spinning after less than a minute
For model number WA45M7050AW
Hello Terri, thank you for inquiring. Replacing the Door Lock part PS12072637 for your model should fix both issues. You may also want to consider the Clutch part PS4276400 for the machine not spinning and the Drain Pump part PS4204941 for the machine not draining. We hope this helps.
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January 19, 2018
Hot and cold hose hooked up; when the cold water is turned on , water leaking out the back below the water hose-been cold---possible cracked?
For model number WA45H7000AW
Hello Buster, Thank you for your inquiry. I would check both the hose and the water inlet valve. Hope this helps!