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Ian
July 1, 2019
The left door french door stopped closing on its own. On inspection i can see the divider french door spring is missing, do i just need the spring or any other parts please?
For model number RFG238AARS
Hello Ian, thank you for inquiring. The replacement you are looking for on your model is the Door Mullion Spring part PS4163672. You will also want to consider this French Spring Pin part PS4163673 for your model. We hope this helps.
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Denise
July 7, 2021
I already received the springs for the door but i didn't realized that i also need the pins which i just ordered but how do i install it? They say that is a little bit more complicated. The one that broke is the upper one. Thank you
For model number Samsung RF268ABRS
Hi Denise,
Thank you for your question. Here is a link to one of our YouTube videos that you may reference on how to install the spring and the pin, https://www.youtube.com/watch?v=UpuXX86iFAU. To remove the pin or sleeve, it should pull out with the spring. If not use a pair of pliers to pull it out. To install the new pin, insert it onto the spring and follow the instructions in the video. We hope this helps! Good luck with the repair!
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Patricia
February 21, 2019
Light keeps going out
Hello Patricia, thank you for contacting us, In order for us to locate the correct parts and repair information we will require the model number of the unit. Once you have located the model number please feel free to resubmit the question and we will be happy to help you. Look forward to hearing from you!
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Pam
May 21, 2019
The spring on the left side of the door is broken . Won't close properly and giving the sound that the door is open. Should I order ps1463672 to replace it ?
For model number RF197ACRS
Hello Pam, Thank you for contacting us. I have researched the model you have provided and have found the part you are looking for is PartSelect Number PS4163672. Thank you for your inquiry, good luck with this repair!
Hello Robert, Thank you for contacting us. We have researched the model you have provided and have found the part you are looking for is Fix Number: FIX11732753. If you need help placing an order, customer service is open 7 days a week. Please feel free to give us a call. We look forward to hearing from you!
I need the spring and spring pin for the flap on the door
For model number RF263AEPN
Hello Joe, thank you for writing. The Door spring for the Mullion is PS4163672. We have a video for you to access. If you need help placing an order, customer service is open 7 days a week. Please feel free to give us a call. We look forward to hearing from you.
Hello Jim, thank you for your question. We have researched your error code and found that the issue is probably with the Evaporator Fan Motor, if that does not take care of the issue, then the problem is most likely to be related to the Condenser Fan Motor, if that does not help then the issue seems to be with the Control Board. We hope this solves your problem!
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Jim
July 2, 2021
Water drips at door water area when shuts off!
For model number rfg237aars/xar
Hi Jim,
Thank you for your question. It is normal for a little bit of water to drip from the spout when you are finished with it. If there is water in the dispenser tray, this may sometimes drip down If it overflows. If the water is continually dripping, from the dispenser after you have used it, then the issue, may be with the dispenser control, the water line connected to the dispenser or the water inlet valve. We hope this helps! Good luck with the repair!
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Customer Repair Stories
Average Repair Rating: 4.0 / 5.0, 7 reviews.
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Left side French Door flap on Samsung refrigerator didn't retract when closing.
OMG seriously! I stopped into my go-to appliance repair shop to ask about what might be needed to repair the problem with my refrigerator door. They said you will need to replace the Mullion Flap piece. Cost would be $250-300 with part, labor and service. I went on line to see if I could handle the repair process myself. I found a How to - U Tube video and turns out I only needed to replace a little spring and pin not the whole Mullion Flap. Went to Parts select, ordered the spring and pin and did the repair myself in about 5 minutes. Shipping was $7 so I ended up paying $13 total.
After purchasing the spring I realized the hinge was the culprit. It has the retainer for the spring as part of it, a small plastic piece that broke off cause the spring to get lost. The hinge replacement was a little more in depth but the video on the hinge is very good and on point.
Michael from Dahlonega, GA
Difficulty Level:
Really Easy
Total Repair Time:
15 - 30 mins
Tools:
Screw drivers
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The french door would spring close or open.
I removed the old spring along with the sleeve and inserted the new one in its place. used a small screw driver to remove the sleeve and inserted the sleeve side in first. took 5 minutes..
Broken Mullion Door spring-mullion remains open and must be manually folded in
Placed new spring pin and new spring in place with pliers-10 seconds tops. HOWEVER!! Your instruction video is INCORRECT. Spring must be placed opposite of video with bent side toward million otherwise million is flipped outward not held closed. Two frustrating days before I figured that out.
This company failed to get me the parts i needed. Wasted my time and caused a loss.
Called someone else. Got the parts elsewhere. Got the fridge back online 3 week longer than it should. got charged for the part then failed to send it. then finally allowed they didn't have the part in stock.
had to replace the spring on the Mullion door . the how to video helped however the demonstration shows putting the spring on in the opposite way that my door calls for, so just I turned the spring around and done, other than that easy as pie. thanks Chris F.
Chris from YORK, SC
Difficulty Level:
Very Easy
Total Repair Time:
Less than 15 mins
Tools:
Pliers
1 of 2 peoplefound this instruction helpful.
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Customer Reviews
Average Rating:
★★★★★
★★★★★
11 Reviews
4.7
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★★★★★
★★★★★
Samuel M - March 17, 2023
Verified Purchase
Easy Repair great video
Part came in on time installed per directions everything works good.
★★★★★
★★★★★
Colin G - April 25, 2022
Verified Purchase
Exact replacement
The part was perfectly correct and very easy installation with a new spring.
Couldn't be easier!
★★★★★
★★★★★
Ron M - January 20, 2022
Verified Purchase
Slipped the pin in then the spring and the repair worked perfectly.The
The mullion between the Samsung refrigerator doors wasn't working. The spring was found on the floor with one of the legs broken off. I bought 2 springs to be on the safe side but they didn't work. Upon closer inspection the plastic sleeve pin was missing.
Ordered two sleeve pins, inserted one in the channel along with the spring and it worked perfectly.
I now have an extra spring and sleeve pin so I'm good to go..
★★★★★
★★★★★
William W - February 13, 2021
Verified Purchase
easy peasy,lemon squeezy
easy peasy, lemon squeezy
★★★★★
★★★★★
Nick E - February 2, 2021
Verified Purchase
Was what I needed
Fit the description and part number, came quickly. Good stuff.
★★★★★
★★★★★
David L - November 13, 2020
Verified Purchase
Second repair
Double door Samsung refrigerator door flapper sticks open. Spring didn't fix but this little bushing sure fixed it. Works like new
★★★★★
★★★★★
Stuart A - July 28, 2019
Verified Purchase
exactly what I needed
Amazing that a small part like this causes the doors of an expensive refrigerator to close properly! I am not very handy and I would usually call a repairman, but a little spring like this, I was certain even I could replace it, and I did! It was delivered on time and it perfect condition, I would highly recommend!
★★★★★
★★★★★
Fredrick R - July 20, 2019
Verified Purchase
Works great.
I did not actually use this part. I found another spring cheaper and it arrived three days earlier. I kept this one as a backup.
★★★★★
★★★★★
Douglas M - June 24, 2019
Verified Purchase
Door repair flap would stay open
Part worked perfect, Samsung products suck and I hope they go out of business.
★★★★★
★★★★★
Carl E - May 18, 2019
Verified Purchase
Very easy repair.
Delivery was super fast. You saved me a couple of hundred dollars, with a repair that took lest then five minutes. The door is working as it should. Thank you very much.
The Fix App makes it easy to manage all your stuff in one place. Just snap a photo and we'll find and store your user manuals, receipts, and product information in one easy-to-find place!
"Like magic. I took a picture of the model number on my refrigerator, and the app identified it right away … Very convenient. I'm impressed." ★★★★★ - Clever Jeff
