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★★★★★
★★★★★
Luke M - April 28, 2019
Verified Purchase
Never again
I ordered this pump for a machine I use this at a business. When the item was ordered, it was stated that the order could not be canceled. It took over a month to get the part. I was forced to buy a new machine. Now I'm stuck with a part I can't use. I will never order from this company again. Terrible customer service.
April 29, 2019
Hello Luke,
Thank you for the review. Very sorry for the misinformation but you could have cancelled the order. We can not cancel order that are shipped or are in the picking and packaging stages of the shipment. Back Order or Special order parts such as the one you ordered can be cancelled or returned for a refund. I will be emailing you shortly with information on how to return the part for a refund. Hope this helps!
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Matthew
September 10, 2019
Do i need to buy the whole pump or can i buy just the motor? Thanks.
For model number 137311900
Hi Matthew, thank you for your question. You would have to buy the whole pump as the motor is not a separate part from it. I hope that helps. Good luck with your repair.
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Ella
August 13, 2017
My washer does not drain water. Will this part work and is this the only part i need.
For model number 137311900
Hi Ella,
Thank you for your inquiry. If your washer is not draining the pump may fix the issue, but I would also check the drain hose, the lid switch, the timer and the water inlet valve to see if these parts are also causing the issue. I hope this helps. Thank you and have a great day!
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