Replacing your General Electric Washer Shaft & Drive Tube Assembly
Troubleshooting
This part works with the following products:
Washer.
This part works with the following products:
General Electric, Hotpoint.
Part# WH38X10019 replaces these:
AP5630245
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Glenn D - November 28, 2022
Verified Purchase
No mounting threads were present...had to cut threads with a tap
When I went to install the shaft & drive tube assembly in my disassembled GE washer, I noticed that the three (3) mounting holes through which 1/4 - 20 bolts needed to attach were not threaded from by the factory that made the new part. Fortunately, I had a 1/4 - 20 tap and I then created the required threads in these three (3) holes.
This would have been a problem and I would not have been able to use the new part if I didn't have a set of thread taps and I didn't have the skills to cut the threads.
I'm a little concerned about the quality of the part since the factory didn't get the threads right. What else did they miss that I can't see? It has been installed and I've run 10 loads of laundry thru the washer, so everything seems to be OK.
★★★★★
★★★★★
Mary F H - May 18, 2021
Verified Purchase
Nice to have my washer back, and I did it myself.
Let me be real: this is not an easy repair. However, it was satisfying. The directions in the videos were very clear, and made such a repair possible. My husband didn't think I could do it. NahNah! I did it. I had 3 weeks worth of laundry backed up. Spent 4 days doing 4 loads a day to catch up. Wouldn't have been possible without PartSelect. Thanks
★★★★★
★★★★★
Bruce J - July 12, 2019
Verified Purchase
Washer repair
Followed direction on web site. Was an easy fix works great
★★★★★
★★★★★
Donald L - July 12, 2019
Verified Purchase
Like new
The part worked amazingly. Now my washer works like the day I first got it.
★★★★★
★★★★★
Jesse C - August 13, 2018
Verified Purchase
Solved loud noise during spin cycle.
Initially replaced the tub bushing and seal but that didn't solve the loud roar during spin cycle. The shaft and tube assy solved the problem and now it's as quiet as when new. Feels like the bearing in the old assy is worn out. If I get a chance, I'll try tearing the old unit apart to see if I can replace the bearing and have a spare... A few notes: Removing the large tub nut can be a challenge. I have an impact wrench and that worked for me. I picked up a socket for about $13 on line- a lot cheaper than the special wrench they sell to remove the tub nut. The nut is aluminum so I'd advise buying a spare as it can be pretty corroded and strip out... I also used the impact wrench to remove the large motor pulley nut. The pulley is made of light cast metal and wedging something in the spokes to keep it from rotating while removing the nut didn't seem like the best idea. And once you get the nut off, the pulley will likely be stuck on the shaft too. I saw a video online where a technician wrapped on the pulley to break it loose but again, it's light cast metal. I just reached under the pulley near the center hub, lifted up to raise the pulley/shaft (there's some axial play in the system), then wrapped the end of the shaft with a plastic/rubber hammer. The pulley popped off after a few hard whacks on the end of the shaft... I'd also advise replacing the tub bushing since you've got the machine apart. I didn't pry the old bushing out with a screwdriver like the online videos show. You can punch the bushing out from the inside of the tub. I used a socket that was the right diameter to use as a punch and just drove it out with a hammer. Worked for me... Have fun...
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Customer Repair Stories
Average Repair Rating: 2.2 / 5.0, 3 reviews.
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The bolt holes of the new drive shaft assembly come unthreaded
This is a normal condition; the old bolts are self-tapping so simply align them well, I used a drill-driver to get them started and completed tightening with a socket wrench. (Also the new drive shaft assembly comes with a tub seal, so you don't have to order a separate one.) I do think it would be better if the drive assembly came with
... Read more 4 new bolts. The instruction video was immensely helpful, Thank you.
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Martin from LAKE ST LOUIS, MO
Difficulty Level:
A Bit Difficult
Total Repair Time:
More than 2 hours
Tools:
Nutdriver, Pliers, Screw drivers, Socket set, Wrench (Adjustable), Wrench set
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After purchasing tub nut, tub seal, split ring & washer, tub bearing, I found that it wasn't the problem causing the noise. Found main bearing in drive shaft assembly was bad due to tub seal leaking.
The washer came apart fairly easy until I tried removing tub nut Huge Problem!! After beating the spanner wrench to death I purchased a $50 43mm impact socket to remove the nut. I cleaned up the tub and shaft and started reassembly by replacing bearing 6006rs that I found locally. When I started installing the tub seal I ran into a major
... Read moreissue. Seal would not fit properly, it was to loose in tub. The seal was not large enough for outside diameter. It was a 1/16 of inch or so off. I tried two seals and neither one would work. After talking with a retired repair tech I found that the tub was bad and that the old seal had corroded so bad that it expanded the tub seal housing. I decided not to spend anymore money for this junk of a washer and I applied rtv sealant & reassembled. I'll use it until it breaks down and trash it, very bad design for tub seal, nothing holds it in place, pushed up out of tub. I don't think the rtv sealant well hold for very long. I do appreciate the instructional video for repairs, they are very helpful for showing procedures as to the repair but it's a new machine that's used and everything comes apart so easy. 5 year old washer doesn't come apart that easy. It took 2 weeks to fix it after waiting on parts and doing a unconventional repair to tub seal. So now my wife has started searching for another washer because this one is running on a prayer!
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Timothy from DOTHAN, AL
Difficulty Level:
Difficult
Total Repair Time:
More than 2 hours
Tools:
Nutdriver, Screw drivers, Socket set
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Bearing was making noise on spin cycle
Disassembled washer removed shaft and drive tube assembly reinstalled new unit and replaced split nut during assembly.
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20 questions answered by our experts.
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Marv
November 9, 2018
How long does it take to replace drive tube shaft
For model number gcwp1805d1cc
Hello Marv, thank you for your question. It should take about 1-2 hours to chance this part. Here is a video that might help!
https://www.partselect.com/PS3652839-GE-WH38X10019-Shaft-Drive-Tube-Assembly.htm#RepairVideo
Good luck with your repair!
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Jessica
August 3, 2018
My washing machine is leaking from the screw at the bottom of the pully system. I replaced the tub bearing and seal pull the tub seal and it is still leaking. It seems like it is leaking from the shaft because nothing else is wet beside the nut holding the wheel on.
For model number GTWP1800D0WW
Hi Jessica, Thank you for your question. If you have replaced both of those parts already then unfortunately it does sound like you might have to replace this shaft and drive tube assembly itself. I hope that helps. Good luck with your repair.
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Kevin
November 14, 2018
Should you be able to move the pulley back and forth like it has slop or should it be a solid fit?I need to replace the drive shaft cause i can hear the bearing. should i replace everything up above it like the tub bearing and seal while i have it apart?
thanks!
For model number GTWN4250D1WS
Hello Kevin, Thank you for the question. The pulley should not feel lose. You should be able to reuse the bearing if there is no damage or wear, but we do suggest replacing the seal. Hope this helps, good luck with this repair!
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Brian
December 1, 2017
This machine got wet from hurricane Irma. I am in the Florida keys. We had a roof leak and water got into our laundry room. Now in spin cycle it makes a loud noise so I replaced the tub bearing thinking that was going to fix the problem. Just cranked it up and it is still noisy. Could it be the shaft & drive tube assembly?
For model number GTWN5250D0WW
Hello Brian,
Thanks for your question. You will also want to check the drive pulley for any signs of damage, and replace it if it is damaged, along with the drive belt. Check the drain pump to see if it is clogged, and consider replacing it if it is free of obstructions and the source of the noise.
If those parts all are intact, consider running the motor without the belt to see if it functions quietly, and replace it if it is loud. Lastly, check the water inlet valve for any signs of debris and replace it if it is restricted.
I hope this helps.
Can just the bearing on the transmission be replaced?
For model number Gtwn425odows
Hi Gil,
Thank you for your question. The bearing is part of the shaft and drive tube assembly and is not sold separately. I hope this helps. Thank you and have a great day!
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Wayne Moseley
November 1, 2017
Washer will not spin or agitate. Checked all parts using your videos as a guide. Belt and agitator ok. Tried to turn tub drive wheel by hand and seems to be very tight. Is the shaft & drive tube assy bad? All so the tub will fill and drain properly.
For model number GTWN2800D0WW
Hi Wayne,
Thank you for your inquiry. There are some parts that you will need to check to see which one is causing the issue. You will need to check the agitator, the agitator coupling, the drive belt and the lid switch. I hope this helps. Thank you and have a great day!
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Stephane
March 26, 2023
The left threaded nut who retains the tub to the drive shaft unbolt by herself.
What could be the problem???
For model number GTAN4250D2WW
Hello Stephane, thank you for the great question. We have found that the nuts usually get loose or unthreaded by themselves due to gap issues between the threads. The only way to address the gap issue is to use a liquid thread locker, which completely fills the gap between the threads. This is an engineering adhesive that solidifies into a tough thermoset plastic between the two metal surfaces in the absence of air and prevents any side-to-side movement. If it will also not fix the issue, you may need to replace the nut, part number PS271505. We hope this information helps!
Hi I'm having a problem with my GE washer. A heavy blanket had gotten wrap around agitator and now I'm having agitation problems. My question is if i replaced the motor coupler and the agitator grabs that and agitates fine with no clothes in the tub. When i take this agitator coupler off i can hold that piece the agitator coupler goes on. I should not be able to hold that from moving! So what I'm asking is if i replace the washing machine basket drive assembly will that fix my problems? Or will i have to replace the drive motor as well? And when the blanket grabbed the agitator and wrapped around it could that have enough force to strip that basket drive since this GE washer model technically doesn't have a transmission?
For model number GTWN5650F2WS
Hi Benjamin,
Thank you for your question. I would suggest checking your coupler yes. You should also check the agitator cogs as well. They have little teeth on the outer edges that work to have the agitator agitate. If those are stripped you would have to replace the entire agitator. I hope this helps. Good luck with your repair.
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David
September 15, 2017
My washer will spin out great, a little noise, but it doesn't agitate, any pressure and it makes the noise like it's working, but doesn't agitate the clothes. Didn't know if this might be the culprit or not?
For model number GHWN4250D1WW
Hi David,
Thank you for the question. The most common issue would be with the Agitator Coupling. You can remove the agitator and check this coupling to see if it shows wear or damage. This part connects the transmission drive shaft to the agitator base, and if damaged it will not grip the agitator and allow it to agitate.
Hope this helps!
My 3 year old washer got wet in a flood. Just the bottom foot. My guess is motor w/circuit board is the failure, but... what is the 2 wire switch or sensor in the drum bearing housing? some sort of reluctor? the washer fills and pumps water out fine. i have no agitation and no spin at all. nothing! i took the motor off and it looks fine...but i have no way to check the circuit board? is there a way? thanks.
For model number GTWN2800D1WW
Hi Scott,
Thank you for your question. Unfortunately a certified technician would have to test your board. However that switch that you are referring to only comes with the shaft & drive tube assembly. So if that is the part you need, you would have to replace this part. Good luck with your repair.
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